I’m sharing my experience with Eldorado.gg because I have seen other sellers report similar unexplained “internal decision” suspensions, and now the same thing has happened to my seller account.
Before the suspension, my account had 750+ completed orders, 100% positive feedback, and 6 active orders. I had spent a significant amount of time building my seller history and reputation on the platform.
Then, without being informed of any specific violation, I received a notification stating:
“Your seller verification was closed.”
Around the same time, my account was permanently suspended with the reason:
“Your account is permanently suspended due to an internal decision.”
That was it. I was not told which rule I had allegedly violated or what specific activity resulted in a permanent suspension.
I then used the one Ban Appeal Eldorado provides. The appeal was denied. The response stated that Eldorado may suspend an account if its security process finds something “unusual,” but once again, no specific violation or explanation was provided regarding my account.
This means that after 750+ completed orders with 100% positive feedback, I lost access to my seller account while 6 orders were still active, based on an unexplained “internal decision.”
What concerns me further is that, after looking into this, I found that I am not the only seller publicly reporting this type of unexplained suspension. There are other reports from sellers describing permanent suspensions under an “internal decision” without being given a specific reason.
I fully understand that a marketplace cannot disclose confidential details about its security systems. However, protecting security methods is different from permanently removing an established seller without identifying what rule or conduct supposedly justified the decision.
I am not trying to bypass the suspension by creating another account, nor am I asking for special treatment.
I am asking Eldorado for two things:
1. A genuine manual review of my account by a senior member of the appropriate team.
2. A meaningful explanation of what rule or conduct resulted in the permanent suspension.
If this decision was triggered by seller verification or a security flag, I am completely willing to complete ID verification again, video verification, proof of account ownership, or any other legitimate verification Eldorado requires.
I invested a significant amount of time into this account and completed more than 750 orders while maintaining 100% positive feedback. I believe it is reasonable to ask for an actual review and explanation before that entire history is permanently taken away.
If an Eldorado representative sees this thread, I would appreciate having my case escalated for one final manual review. I can provide my Eldorado username, Order ID, screenshots, and any other account information privately.
I will update this thread if Eldorado responds or if the situation is resolved.
Before the suspension, my account had 750+ completed orders, 100% positive feedback, and 6 active orders. I had spent a significant amount of time building my seller history and reputation on the platform.
Then, without being informed of any specific violation, I received a notification stating:
“Your seller verification was closed.”
Around the same time, my account was permanently suspended with the reason:
“Your account is permanently suspended due to an internal decision.”
That was it. I was not told which rule I had allegedly violated or what specific activity resulted in a permanent suspension.
I then used the one Ban Appeal Eldorado provides. The appeal was denied. The response stated that Eldorado may suspend an account if its security process finds something “unusual,” but once again, no specific violation or explanation was provided regarding my account.
This means that after 750+ completed orders with 100% positive feedback, I lost access to my seller account while 6 orders were still active, based on an unexplained “internal decision.”
What concerns me further is that, after looking into this, I found that I am not the only seller publicly reporting this type of unexplained suspension. There are other reports from sellers describing permanent suspensions under an “internal decision” without being given a specific reason.
I fully understand that a marketplace cannot disclose confidential details about its security systems. However, protecting security methods is different from permanently removing an established seller without identifying what rule or conduct supposedly justified the decision.
I am not trying to bypass the suspension by creating another account, nor am I asking for special treatment.
I am asking Eldorado for two things:
1. A genuine manual review of my account by a senior member of the appropriate team.
2. A meaningful explanation of what rule or conduct resulted in the permanent suspension.
If this decision was triggered by seller verification or a security flag, I am completely willing to complete ID verification again, video verification, proof of account ownership, or any other legitimate verification Eldorado requires.
I invested a significant amount of time into this account and completed more than 750 orders while maintaining 100% positive feedback. I believe it is reasonable to ask for an actual review and explanation before that entire history is permanently taken away.
If an Eldorado representative sees this thread, I would appreciate having my case escalated for one final manual review. I can provide my Eldorado username, Order ID, screenshots, and any other account information privately.
I will update this thread if Eldorado responds or if the situation is resolved.
