Buyer accused me for misrepresenting the account I sold him

[jamesskyro26]

Buyer completed the transaction, logged into the account, and left positive feedback after verifying it. Later requested a refund claiming missing primogems even though updated screenshots and relevant details were provided before payment. He left a feedback depicting me as a scammer and that buyers should avoid me
https://www.epicnpc.com/threads/eu-c1-ineffa-flins-full-premium-account.3138061/

 

[EpicNPC Mod]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

Transaction took place and TG was not used.

Feedback can remain and must be resolved mutually between both members.