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I've had around 15-20 bans this week that were all due to account to account transfers. Nothing linked these transactions, no billing information, no IP information...Nothing that I can think of to link them. I roll my IP twice daily, I use throwaway credit cards that only are used one time to open/transfer characters. I cannot figure out what the problem is and now I personally have around 20 customers whose accounts have been banned. Not really sure how to remedy this, or what the issue actually is. Any help in this regard would be appreciated.
That said, the people that have this problem I realize its frustrating for you, and as soon as I am able to figure out how to continue business and transfer characters, I will compensate you in kind with what you originally purchased. I ask for some patience, and I'll get it sorted. I can't really handle the amount of cash that it would be to totally refund everyone that had this issue and I don't think I should be held to that standard as it clearly states on my return policy:
Returns are processed on a case by case basis. Refunds are neither expressed nor implied. Returns will be processed as needed in a timely manner depending on method of payment. Refund is guaranteed if account is recalled. We do not cover any action that Blizzard takes as a result of any activity in game, or any violation of their terms of service. Thank you for your understanding in this matter.
I do not have control over what actions Blizzard takes, and everyone that purchases an account realizes that they are breaking the TOS and that this is a consequence. I go to extreme lengths to try and keep this sort of thing from happening and when it has periodically in the past I've done what I could to both get accounts back open and running as well as compensate people to the best of my ability when things go awry. Given a little time, I'll find you new characters and things will return to normal in WOW land. I think this is a lot better than any customer service that you would find on competitor sites in case of Blizzard action, (as I've NEVER heard of any site that compensates you for blizzard action) and ask that you bear with me while I figure out both the problem and a way to fix it and move on.
Thanks guys. Understand I want to make everyone happy, but I can't just refund 10 days worth of business without finding out what the problem is, and how to fix it and move on, especially for something that is out of my hands.
That said, the people that have this problem I realize its frustrating for you, and as soon as I am able to figure out how to continue business and transfer characters, I will compensate you in kind with what you originally purchased. I ask for some patience, and I'll get it sorted. I can't really handle the amount of cash that it would be to totally refund everyone that had this issue and I don't think I should be held to that standard as it clearly states on my return policy:
Returns are processed on a case by case basis. Refunds are neither expressed nor implied. Returns will be processed as needed in a timely manner depending on method of payment. Refund is guaranteed if account is recalled. We do not cover any action that Blizzard takes as a result of any activity in game, or any violation of their terms of service. Thank you for your understanding in this matter.
I do not have control over what actions Blizzard takes, and everyone that purchases an account realizes that they are breaking the TOS and that this is a consequence. I go to extreme lengths to try and keep this sort of thing from happening and when it has periodically in the past I've done what I could to both get accounts back open and running as well as compensate people to the best of my ability when things go awry. Given a little time, I'll find you new characters and things will return to normal in WOW land. I think this is a lot better than any customer service that you would find on competitor sites in case of Blizzard action, (as I've NEVER heard of any site that compensates you for blizzard action) and ask that you bear with me while I figure out both the problem and a way to fix it and move on.
Thanks guys. Understand I want to make everyone happy, but I can't just refund 10 days worth of business without finding out what the problem is, and how to fix it and move on, especially for something that is out of my hands.
