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BDO Account Retrieved by Seller xBiohazard

Not Recently Bumped
Dispute Type
Scam Accusation
A

allzen
5.00 star(s)
(18 reviews)
CHAT
A

allzen

Level 54

18

Positive
0

Neutral
0

Negative

Trade Guardian Orders: 14

5.00 star(s)
(100%) (18 reviews)
Country
United States
Member Since
Sep 12, 2012
Start Chat
A

allzen

Country
United States
Multiple Accounts
0
Background:
xBiohazard was reselling an account original purchased from a highly reputable EpicNPC seller named DuhAsianX3. I thought this was safe because reputation for both was high. I contacted the original seller (DuhAsianX3) just to make sure it was safe and ok to proceed. Requested a middle man transaction. Sale went through no problem. Played for awhile and then tried to come back to the game to find out I can't login. Unable to reset password. Suspect that account was retrieved/email changed.

Tried contacting xBiohazard, no response. Contacted DuhAsianX3 and requested help. This guy is beyond awesome. He helped me since he was the original owner and contacted Pearl Abyss. Was able to retrieve account, but found that the account was banned due to 3rd party use. Screenshots below.

Original purchase thread:
https://www.epicnpc.com/threads/269-224-297-61-83-valk-na-6-5b-silver.1568503/

Screenshot to prove that the account was being resold by User xBiohazard after purchasing from User DuhAsianX3. Attempting to contact xBiohazard in order to ask for help in retrieving the account or why the account was retrieved.

Original purchase thread for the account between xBiohazard and DuhAsianX3:
https://www.epicnpc.com/threads/na-61-maehwa-247-249-293-t4-pets-tent-450.1551985/#post-6608631

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My conversation with DuhAsianX3 after no response from xBiohazard:
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Since I was middleman I have a couple questions. [email protected] was the email I gave it to you on. which is still tied to your email om***.*******@gmail.com and your phone number and your cell phone ending in 32 and the password for that account has not been changed in 4 months since you got it. So he did not take back email. Where did he recall account to?

if he recalled the account he would have to access to a previous email. if he changed email before giving it to you, that requires OO Id. So how did email change so many times?
peterksmurf must be xBoihazards since his other emails are [email protected] and [email protected]
So email changed from Duh's to xbiohazards and then to another random xBiohazards email then sold? xBio have access to id to send an additional email change himself? Why recall it to just bot it to death.
Not saying no one would do that. it just seems so strange.

@DuhAsianX3 Can we get images of tickets with time/date stamps of when you recovered it for @allzen

Do not take that as an accusation, just kind of have to prove it was recalled by xBio
 
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Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Yes I can provide the screenshots of the ticket that I sent to recover the email. The email I recovered it to is [email protected] as seen in the screenshot that I gave @allzen above.
Let me know if you need any further information. At this point in time with all the information that I have, @allzen messaged me saying that he does not have access to the account anymore so I recovered it for him and the account was banned for third party usage.

Here are the screenshots of me requesting the email to be changed to [email protected]

Edit: I also tried to appeal the ban for @allzen since I have appealed a ban for someone in a similar case like this and they have gotten unbanned. The screenshot of their response is already posted by him.
 

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Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Based on my knowledge, there is no way he could have access to my ID unless I forgot to delete the email for him.

As a response to @doomedtofail, When I sold my account to him, he requested it to be changed to [email protected].
When he wanted to sell it to @allzen, he requested it to be changed back to [email protected].

I physically logged into the email [email protected](he gave me the password to the gmail) and I made the ticket for it to be changed back, I sent in my ID to BDO Support but I do not remember if I deleted the email with my ID in it, it was too long ago. It's a long shot but I think it could be possible that xBiohazard has saved the ID? I'm not 100% sure if I deleted it or not since it was a long time ago.
 
DuhAsianX3 said:
Based on my knowledge, there is no way he could have access to my ID unless I forgot to delete the email for him.

As a response to @doomedtofail, When I sold my account to him, he requested it to be changed to [email protected].
When he wanted to sell it to @allzen, he requested it to be changed back to [email protected].

I physically logged into the email [email protected](he gave me the password to the gmail) and I made the ticket for it to be changed back, I sent in my ID to BDO Support but I do not remember if I deleted the email with my ID in it, it was too long ago. It's a long shot but I think it could be possible that xBiohazard has saved the ID? I'm not 100% sure if I deleted it or not since it was a long time ago.
Click to expand...
Click to collapse...

In case you forget to delete your email, it could be easily reused to recall the account again.

@allzen please login on Zendesk and post the screenshots of the entire ticket history

@xBiohazard notified
 
Last edited:
Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
You are able to recall the account from any email, you can even contact BDO support without logging into Zendesk and the ticket won’t be tied to any physical Zendesk account. They will know it’s your account when they ask things such as email or account family name/character names and ID to confirm it’s you, that’s how people can reclaim the account if their entire email gets hacked and the Zendesk is not available. This is based on my knowledge.

Edit: Is it actually easy to reuse the ID? Could support actually believe a quick photoshop job?
 
Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Well, come to think of it it is actually really easy to photoshop it. Some of my photos that I submitted before look really weird with the flash and look entirely fake and they’ve accepted it before. Once you make a ticket requesting an email change, they reply back saying something like “please submit a photo of your ID on top of the ticket shown on your computer”. I’m guessing he reused it? This assumes that I forgot to delete the email from the gmail that xBiohazard has access to.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
I just wanted to comment, that I have not tried to recall the account nor do I have the power to possibly do that. I also have never used 3rd-party programs on the account and the buyer has never tried to contact me through discord.
I only used the account for around 1 month before reselling.
Also, the account was sold in March, so I don't think the account would have survived this long if I botted on the account during february.
 
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Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Just saw the buyer contacted me on epicnpc on June 20th, but I don't login the site regularly so I failed to see his message.
 
After purchasing the account, I played it for about a month or two, leveled a class, and then stopped for a good while. Coming back trying to login, it gave me no errors of any sort (ban related) just a failed to login. Trying to retrieve password it wouldn't send me the email to the registered account, so that's why I suspected it was retrieved. I had no indication account was banned, and didn't suspect that it could be banned because no third party apps were used while I was playing.
 
Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
I don't know and don't know how to access the Zendesk account, when I put in the email and pass it won't let me in. This was also an issue when I sold it to @xBiohazard. From what I remember, there is no "password reset" option at all.
When I sold it initially to @xBiohazard, we had to contact BDO support by making a ticket without an account. They asked us for an email when making the ticket so all the replies would go straight to the email. We didn't reply to BDO support through their website at all. When I sent in the ID to change the password for @xBiohazard, I attached the image and replied straight to the gmail(allzen would have this gmail in his hands now). I mentioned this before saying how tickets can be made without any physical Zendesk account.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
All I know at this time is that Allzen requested me to recover the account. I don’t want to make any accusations here but after @xBiohazard contacted me, I have changed my opinions.

Allzen contacted me requesting for the BDO account to be retrieved back since I am original owner. He said earlier in this post that he couldn’t get a password reset email in his gmail([email protected]). So I thought the account was somehow stolen and the email associated with the account was changed.
But here’s the thing, when I contacted bdo support, I told them that the current email of the account is [email protected]. They were able to successfully find the account and change it to the current email that it’s on right now. This means that the email was not changed and the account could not have been stolen since BDO support could find it(unless support could somehow track it between multiple email changes). Since the admins confirmed that allzen still has the recovery info on the account, he must’ve had the info for the account this whole entire time in his hands and the account was most likely banned already before he contacted me. @xBiohazard has also told me that allzen only contacted him through EpicNPC and not discord

Of course, there could’ve been something else that happened with the account. I had to login to the gmail account to change the email(as mentioned before because Zendesk account didn’t work), possible that I could’ve forgot to delete the email, possible that xBiohazard forgot to delete the email. I did ask him to delete the email though and he’s sure he’s done that but there’s no guarantees on anything.
 
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Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
I will try once again to see if I can login to the Zendesk account to see if there is any ticket history, but I doubt that will be possible as xBiohazard can confirm with me that there’s difficulties with that. Also, if an email change is possible BDO support requires you to send in the ticket from the new email, not the old one, meaning that ticket history would be limited. He wouldn’t be able to even see myself recovering the account
 
I had purchased some things for the account, so as you can see the last email was from Apr 4.

The reason I was concerned was because I didn't see any password reset emails from BlackDesertOnline in my email. So I didn't understand what was going on. Initially I thought I had just forgotten the password. I got concerned after even trying to reset, no emails were being sent.
 
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Would just like to suggest to the staff to keep an open mind about this dispute:
  1. There was never any proof of whether or not the buyer was actually able to login to the account or not.
  2. The buyer purchased 3rd party silver boosting services after purchasing the account from me that may or may not have had something to do with the ban
  3. @DuhAsianX3 stated that there was an account linked to [email protected] when he tried to recover it with his ID, and that it was then transferred to [email protected].
  4. @DuhAsianX3 is the only person with the ability to reclaim the account, and he has nothing to get out of reclaiming the account.
  5. I have never once tried reclaiming the gmail account that was linked to the account otherwise the buyer would have been notified in his email.
Also may or may not be coincidence, but there was a ban wave for RMT/3rd party programs on June 17th, 2020, and he contacted me on June 20th, 2020.
 
Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Hold on a second. I was able to login to the bdo website on my phone and there’s some info here(attached screenshot). I think this is coming full circle now and everything makes sense. I think it is possible that BDO support has messed up. The pearl purchases on this account that I sent in are my own. I literally have bank transactions of these pearl purchases. I’m starting to think that BDO support recovered one of my other personal BDO accounts instead of the icolorz one??? Of course this still doesn’t explain how he is not able to login but I know for sure now that I recovered the wrong account and BDO support messed up somewhere 1000%. This also doesn’t explain why my own personal account was banned for third party. I am going to contact BDO support again because this is an entirely different account and I now believe that BDO support messed up and somehow recovered the wrong account.
 

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Banned - Scammer - https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
I’ll send in a ticket tonight regarding this situation. This is so weird. I believe now that BDO support recovered a different account for some odd reason that was also linked to my ID. Still not too sure how or why allzen could not login, not too sure why my personal account has been banned, not too sure of many things but I’ll contact support and keep this thread updated
 
Understood, thank you @DuhAsianX3 lets hope this is just an issue with customer support screwing something up then. In response to @xBiohazard about the 3rd party boosting service; they were a reputable seller here on epicnpc and I believe I watched them on twitch while working (months ago). They were soaking xp in tree groups while using group pots. I did the same afterwards.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Have any of the mods received any updates from @DuhAsianX3, he hasn't replied on discord for the past 3-4 days and he is usually pretty quick on responses.
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
@Angel Sorry, but you can just ban me as well. I don't really find it fair that I need to refund an account sale 5 months later when buyer was warned that the account was being resold.
Thanks for having me on epicnpc and good luck to @allzen, sorry this had to happen; I thought duhasian was a trusted seller as he has had accounts worth much more being sold in the past.

Also, the discord duhasianx3 uses is Bloo#0740
 
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WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
Maybe it's just an unfortunate coincidence that DuhAsianX3 is unavailable at this time because he basically outted himself as the scammer then by stating that the account recovered was the incorrect one and not replying.
He replied to me on 7/22 through Discord, but it was the generic "Sorry I've been at the hospital for awhile and I only have my phone, will update once I get home."
 
WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.
xBiohazard said:
Maybe it's just an unfortunate coincidence that DuhAsianX3 is unavailable at this time because he basically outted himself as the scammer then by stating that the account recovered was the incorrect one and not replying.
He replied to me on 7/22 through Discord, but it was the generic "Sorry I've been at the hospital for awhile and I only have my phone, will update once I get home."
Click to expand...
Click to collapse...

If @allzen agrees we can give a little more time in case that DuhAsianX3 contact you on discord.
 
Banned - Failed to resolve https://www.epicnpc.com/threads/bdo-account-retrieved-by-seller-xbiohazard.1656890/
No, you can just close the case and ban us both. I think he just disappeared.
 
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