WoW Account Recall - ChazeN

[healzzz]

Information
######################
Dispute Date: e.g. Aug 2, 2013
Method of Contact Used: Skype
Instant Messenger username of the person you're accusing: chazen.frank
EpicNPC username of the person you're accusing: ChazeN (View Profile: ChazeN - Trade WoW Accounts Buy Sell - EpicNPC)
Your Instant Messenger ID: km.malte

Other information:

DISPUTE Information
######################
What is the dispute about? Account
Link of transaction thread: http://www.epicnpc.com/wow-euro-acc...ts-=-hand-adal-=-champin-naaru-=-199-eur.html
Approximate value of property: 169 Euro

Was a middleman used? Yes
If yes, who? Geek
Provide information about the dispute and what lead to it: Account was recalled on 7/20. I've noticed this when trying to login and the Email/Password combination did not work anymore. Further, my (physical) authenticator that I had attached to the account has been removed. I have contacted ChazeN who confirmed that the account was indeed recalled by the OO (or as the OO seems to claim, by his little brother...). I have attemped, together with ChazeN the recovery of the account and followed the steps ChazeN has suggested. After Blizzard has asked for an ID with the current Newspaper behind it, ChazeN has gone dark, not responding to any messages on Skype or Email.

Other details / notes:

Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Logs: ChazeN Conv Skype - Imgur
Pictures/Screenshots: ChazeN Conv Skype - Imgur
Other proof: http://i.imgur.com/MeDiwvw.png (paypal transaction)

Additional Information
######################
Did you do any background searching before the transaction? Yes
Have you traded with this person before? No
Approximately how many transactions have you done on EpicNPC? 4

 

[Geek]

ChazeN notified.

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

yes im talking with Malte.. and when i will recive the id with daily newspper i will send it.

 

[hinigashi]

Please keep us updated, Thank you.

 

[healzzz]

still haven't received an update nor the account. According to ChazeN, the OO is "on vacation".

 

[EpicNPC]

ChazeN when can your brother send you the ID? Please provide a date.

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

Provided the i.d. with daily newspapper.

 

[hinigashi]

We will wait for Healmuth to reply and confirm he has it and then this can be resolved.

 

[healzzz]

unfortunately, this is still far from resolved and I'm starting to doubt that the account is still recoverable. Latest answer from Blizzard _after_ sending in the new ID photo:

Greetings,

I'm Game Master XXXX and I have reviewed the ticket you sent in about your account.

Unfortunately we have reason to believe the submitted ID may have become compromised.. In order for us to verify you as the original owner of the account please provide us with some additional details.

Please provide us with the following:
- A new scan or digital image of nationally recognised photo ID, such as passport or driver`s license, alongside a current newspaper clearly depicting the date of the image (please do not include public transport cards, library cards etc, as these are unsuitable for our needs). The same ID as previously may be used but the previous picture of it is no longer accepted.
- The last 4 numbers of the credit card you are using for any current game subscriptions or payments you have made on this account, or a picture of the game card used, if you use those.
- What e-mail addresses you have contacted us from recently.
- Which e-mail address you wish to have registered on the account.

In the future please be aware that contacting us from multiple email addresses can cause confusion over account ownership and further delay any assistance with your issue.

If you have any questions, regarding this or anything else, don't hesitate to contact us again.

- - - Updated - - -

latest update: no success - which by the way is a pretty big indicator that this character transfer was initiated by the OO himself, not the little brother or someone else.

Greetings! I am Game Master XXXXXx

Thanks for getting back to us about this.

I have looked into this for you, and I have now unlocked your account and it is available for log in.

Take note that as there is no evidence of unauthorised access to your account and the payment for the transfer recently was performed with your payment details requiring personal information, your character transfer will not be reversed, as we can only guarentee assistance with such cases in the event of an account compromise.

Regards,

CXXXXXXX

 

[EpicNPC]

Im confused. The first quote shows BLizzard asking for an new ID image and some info. The second shows them saying the account is unlocked. So do you have access to the account now?

 

[healzzz]

I've mailed in the ID on a US newspaper as requested by Blizzard. I have access to the account now but Blizzard refused to transfer the character back to the account, so the issue is pretty much still the same

 

[Geek]

As long as you have the account back, The transfer seems inconsequential.

 

[EpicNPC]

The important thing is you have the account back. I would recommend waiting a bit, then just redoing the transfer.

I'll close this as resolve in 24 hrs.

 

[healzzz]

You guys do realize that the main character of the account, the 520 ilvl warlock with Ashe's etc. has been "stolen" by the Original Owner or his brother right?
I do not have access to the new account where this character is on now

 

[Geek]

That's the sort of thing you should be more specific about. You left that detail out anywhere in this thread.

 

[healzzz]

Apologies, yes i realize that now.

So the main character, the warlock, has been transfered off the account when it was recalled. As you can see from the answer from Blizzard, they refuse to revert that transfer due to the fact that the OO used his own payment information for the transfer itself.

I do not have access to the new account and therefor i'm unable to transfer the character back (aside from the fact that i shouldn't have to spend the monies to do so).

Hence, this is not resolved.

TLDR: I have access to the original account, however the main character (the warlock) is still missing due to being transfered off the account by the OO.

 

[EpicNPC]

You guys do realize that the main character of the account, the 520 ilvl warlock with Ashe's etc. has been "stolen" by the Original Owner or his brother right?
I do not have access to the new account where this character is on now

Yes, that would have been good to know

- When you purchased this character it was on account1, then you transferred it to your own account, account2?
- Account2 was then locked by Blizzard and the character was moved back to account1?
- Then once you got account2 unlocked, the character was not there.

Is that correct?

 

[healzzz]

No thats not correct.

- When i purchased this, all characters were on account1 (the original account).
- Account1 (the original account) was recalled on 7/20 by the OO
- The OO transferred the Warlock off the account to accountX
- When Blizzard gave me back access to Account1, they refused to revert the transfer of the Warlock that the OO had initiated after the recall

hope that clears it up

 

[hinigashi]

I have sent a message to ChazeN, Did you try contacting him again?

 

[healzzz]

Yes, ChazeN is aware. Waiting for a response

 

[EpicNPC]

- When i purchased this, all characters were on account1 (the original account).
- Account1 (the original account) was recalled on 7/20 by the OO
- The OO transferred the Warlock off the account to accountX
- When Blizzard gave me back access to Account1, they refused to revert the transfer of the Warlock that the OO had initiated after the recall

Thank you. Waiting for Chazen to reply. Deadline for a resolution will be Saturday Aug 11th

 

[EpicNPC]

tomorrow is the deadline, any update?

 

[healzzz]

nope, have not heard anything from ChazeN.
She mentioned that she would refund me if she wouldnt get the character back but no details were discussed beyond that. I contacted her today without any response.

Should tomorrow go by w/o her getting back to me, I'll go ahead and file a PayPal dispute

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

offered refund on sept 1. when i get my Salary. or before sept 1. if i sell one of my accounts before sept 1.

 

[hinigashi]

Thank you for the reply ChazeN, i presume if healmuth agrees to the new conditions, the deadline date can be extended untill then.

 

[Austin Powers]

waiting for healmuth's response on the deadline as we want to make it as reasonable as possible to be resolved for both parties

 

[EpicNPC]

Waiting for healmuth to accept the deadline or not. If not Chazen will be banned until the refund is given.

 

[healzzz]

Waiting for healmuth to accept the deadline or not. If not Chazen will be banned until the refund is given.

I'm ok with this. I wanna be very clear thou, this is not resolved until i have actually received my refund. I also want to be clear that I expect the refund to be given ON September 1st, not the 2nd or the 3rd.

 

[Austin Powers]

ok new deadline will be 1st of september please keep this updated

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

Today it's the 1st of september, post later today if a refund has been issued else he gets banned today.

 

[EpicNPC]

healmuth please update whether or not you received the refund. Ban will be issued once healmuth replies. He's been notified.

 

[healzzz]

I have not so far. ChazeN has said that she hasn't received her salary yet and that it'll be there Monday (tomorrow). Which seems plausible coz its the 1st today (Sunday).

ChazeN has also alluded to paying me in "parts" which i have refused. She has never mentioned this before and I want my monies back at once, not streched over X months.

I have told ChazeN that if I would not receive my refund by tomorrow that I will push for a ban here and that I will file a dispute with PayPal.

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

Alright thanks for the reply, i shot the deadline forward to tomorrow so hopefully it will be resolved tomorrow or a perma ban will be given to ChazeN.

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

healmuth please update if he have refunded you today, if no then he will be banned

 

[itsmejoe37]

Banned - dispute thread -https://www.epicnpc.com/threads/944875-Issue-W-SweetKiss

Today is labor day, >.> no checks today just fyi

 

[healzzz]

I talked to her today. I seem to be too nice for this world. I will give her until Saturday, September 7th to start paying up.

Please set a new deadline at that time. Thanks for your help

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

Confirmed deadline will be 7th Septembers hope you get your refund by then.

 

[EpicNPC]

A warning has been placed on ChazeN's account until this is resolved. 1 month is already way to long so I don't believe her anymore.

 

[Austin Powers]

chazen has been online and had time to bump her thread but not respond to this thread. chazen has been banned. If they contact you to resolve this thread feel free to contact a moderator

 

[EpicNPC]

chazen has been unbanned. Deadline remains as Sept 7th as OP requested. If this is not resolved by then chazen will be banned.

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

talked with Healmuth

 

[healzzz]

I have received 50 Euro today from ChazeN.

Outstanding balance as of 9/5/13: 119 Euro

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

Okay in progress, 2 days left until deadline

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

Okay in progress, 2 days left until deadline

i talked with healmuth and i will pay the money back in parts in this month will pay all back 50 EUR sent owe = 119 EUR

 

[EpicNPC]

Partial payment received. healmuth please confirm you are okay with extending the deadline to the end of the month for the rest of the payment.

 

[healzzz]

i talked with healmuth and i will pay the money back in parts in this month will pay all back 50 EUR sent owe = 119 EUR

If you can give me concrete dates when I will receive the part payments, I can agree to this.

For example:
September 13th - 50 Euro
September 30th - 50 Euro
October 8th - 19 Euro's

 

[EpicNPC]

50 Euro paid
119 euro remains

Waiting for Chazen to confirm he can meet the requested payment schedule healmuth posted above

 

[ChazeN]

Banned - failed to resolve scam thread - http://www.epicnpc.com/active-disputes/543633-wow-account-recall-chazen.html

its okey for mine

 

[Keiichi]

Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/

Confirmed. If you fails to follow the schedule given by healmuth then you will be banned. Keep us updated.

 

[EpicNPC]

next payment deadline will be September 13th for another 50 euros