We came to a solution.

[BoostingHouse]

Customer left negative review and feedback on my thread, but we came to a solution later and customer got a full refund.
Can you please delete the review and the feedback? Customer agreed.
Thank you in advance.

 

[wrexnfx]

Banned - failed to resolve https://www.epicnpc.com/threads/dispute-against-wrexnfx.2203919/

Confirming here with everyone publicly. Boosting House came to a resolution with me and did a wonderful job henceforth.

 

[EpicNPC CM]

We don't delete negatives, it's been set to neutral.