verify via ID

[SiegnL]

i want verify my account with my ID
but when it say selfie
my camera turn to dark and i cant see anything
so anyone can help me what im going to do

 

[RainHat]

i want verify my account with my ID
but when it say selfie
my camera turn to dark and i cant see anything
so anyone can help me what im going to do

Tried both front and back camera?

 

[EpicNPC]

The process is exactly the same for all 3 steps. If you camera is turing dark in step 3 for unknown reason, then you won't be able to become verified, sorry.