User cant link phone number to epicnpc account

[Kamain]

Hi, this user
https://www.epicnpc.com/members/silhoutte.1216000/
cant link phone number to his acc, pls help. He just dont have this green field.

 

[EpicNPC]

I see no attempt to verify a phone number on this user's account. They needs to contact support.
https://www.epicnpc.com/misc/contact/