Unreasonable feedback

[ZZreroll.com]

Unreasonable feedback

https://www.epicnpc.com/threads/⭐zz...counts⭐giveaway-contest.1532102/#post-6610183

1. Buyer bought my stuff. Buyer have to wait for me to deliver due to timezone problem and get mad for waiting too long.

2. 12h later, we delivered the good.

3. The goods unfortunately is not as mentioned in the description.

4. Buyer contacted us through the chat. The person in-charge do not reply him as this is beyond his job scope.

5. 2-3 hrs later, buyer leave the feedback without waiting for me to have a chance to investigate my staff and get back to him on a solution.

 

[Cibino]

1.) I didnt get mad for waiting to long i just asked around at the end i even said that i trust zzroll etc. but obviously he wont mention that. The moment i got mad was after getting the account not as it was described.
2.) yes they did indeed.
3.) correct too.
4.) again correct.
5.) His FIRST engagement after this whole incident is accusing me of Fraud furthermore he implied that i would get paid to leave a bad review , even though im a loyal customer and bought many accounts from him and always supported him.
If he would have contacted me nicely and tell me the staff i wrote too wasnt even permitted for such an incident (didnt mention that to me on private messages on this forum) i would have taken that review to 3 stars etc.
my intention wasnt to get a new account or anythin like that i took what i got left my review and already spent my resources on the account and currently playing on it. My review is completely fine as it is because what i said there is true and furtheremore he delt with the incident really unprofessionaly. You can check the Private messages he wrote to me or i can screenshot them and post them here.

 

[ZZreroll.com]

To make it clear, the convo title was "Fraud?" ... As I find it hard to believe a returning customer would do so, so question mark instead of direct accuse asking for it. Until now I still have some suspicious on him whether is it a fraud or not since I fully trust my staff obviously, and I just reached my home and have yet to conduct any further investigation.

my intention wasnt to get a new account or anythin like that i took what i got left my review and already spent my resources on the account and currently playing on it. My review is completely fine as it is because what i said there is true and furtheremore he delt with the incident really unprofessionaly. You can check the Private messages he wrote to me or i can screenshot them and post them here.

Took what u get, spent everything on it, playing it and then only leave a bad review after that?
Whats the intention? Wouldnt it be common to just ask seek for a clarify and solve it first for normal person? Instead of waiting it to be solve, you went ahead and proceed to play, isint it feel like things went south on your gacha summon and u got salty of it and knowing that you cannot get a refund as there is no longer got any proof showing what u got is really less that what it is advertise?

My review is completely fine as it is because what i said there is true and furtheremore he delt with the incident really unprofessionaly. You can check the Private messages he wrote to me or i can screenshot them and post them here.
What? How do you expect one to deal with you professionally when you dint even give them a chance to deal with it first and straight leave a bad review?
Ask Epicnpc, they insta ban whoever trying to Paypal chargeback after paying them, do they give the customer a chance to explain?

 

[Cibino]

This is how he started the conversation
"May I know how much the competitor pay you to damage me? I will pay you double for what they have paid?"

as i said before i took what i get and i didnt want to get any refund or what so ever. IF i was onto a refund i would have asked u directly.


feel free to ban me i really dont mind if you think that this is correct behaving and that he did handle the things rightfully and that im lying so be it but i wont change my review because it is the truth

furthermore he left me a review now too https://www.epicnpc.com/feedback/feedback/370915/view
"Deal at ur own risk. Buyer have an extremely fragile heart and glass attitude. It will be broke easily. Make sure you dont let him wait.

Ah ya, also do make sure u deliver 100% same as u advertise, not more not less. Or else you will be KO instantly without informing and giving you a proper time to look into it. "

again kinda insulting in my opinion. I dont care about that review he left to me. I just want that my review is there for future customers that he has. this way of treatment isnt correct at all. He didnt even apologize ones only insults people.
Really unprofessional.

 

[Cibino]

 

[Cibino]

There is the conversation fully to be looked at he started accusing me on his first message then after that even insulted me.

If im the one to be wrong here then ban me i dont mind but this behavour of his shouldnt be tolerated. that is my opinion.

 

[ZZreroll.com]

For sure I do not want people to get banned for not scamming my money. but I dont think a potential fraudster would have the right to leave a feedback nor we do need to treat a fraudster nicely as well.

Well for now I will just wait @EpicNPC CM update first before further engagement instead of just arguing around like a baboon.

 

[EpicNPC CM]

Feedback can stay in my opinion, situations like this are what the feedback system is for.

 

[EpicNPC]

The feedback says your thread is false advertising. Your thread shows

[JP] 8000-8600 Digi Ruby

However the buyer says he only received 7000 rubies.

Cibino do you have any evidence showing the account you received only had 7000 rubies? Do you have a chat where you contact ZZreroll to tell him there's only 7000 rubies?

The evidence would have to be from before you started to play on the account.

I don't know what rubies are in this game. Are they a purchasable currency? Maybe there's a purchase history log that shows how many have been purchase or spent and we can use that to determine how many rubies this account has had.

 

[Cibino]

unfortunately i dont have proof about that because i didnt think this would end in a big dispute like this. And yes the rubies are the premium currency in the game and unfortunately that game has no log for purchasing stuff/pulling on the gacha.
I contacted the support on his site via the websites chat box but that doesnt save conversations on my end.
If you want to change my review because i cant proof the false advertising i or you can change it into 1 star extremly rude and insulting. Because of how he directly insulted me i have proof for that.

 

[EpicNPC]

Yes you would need some evidence to show that account you received was not as advertised, otherwise we can't confirm it's true.

The arguing that happened after this dispute can't be considered for negative feedback.

ZZreroll could make the same claim against you that he did provide you with the account as advertised and you were rude to him.

Instead of swapping negative feedbacks, I think it's best to remove it and leave it as is.

The neg feedback has been removed.

 

[Cibino]

But i have evidence that he was rude to me and even insulted me i dont understand how that cant be considered as feedback worthy?

 

[EpicNPC]

It's hard to gauge rudeness. Something to one person can be considered rude, but not to another. I don't really like feedback based on rudeness, which is why I suggested no feedbacks.

However if you really want to give feedback you can give 3 star feedback, but he'll be able to do the same for you.

 

[Cibino]

i didnt directly say thinks like idiot etc. to him well it surely is kinda iffy if a closed thread gets opened again doesnt matter what i say at this moment i get what is going on

 

[EpicNPC]

I didn't review all the chats. I was only really looking at the rubies issue.

If you didn't say anything rude to the seller, then he wouldn't be able to just make it up and give you a 3 star feedback also. Based on the chat above, I don't see anything rude from you, but I'm assuming there's a lot more chat between you two.

If you're confident that you weren't rude, then you can give him a 3 star feedback and he won't be able to do that same. If you did say some things back, then we would allow him to give you a 3 star feedback as well.

 

[Cibino]

alright that above is the WHOLE chat thank you for your time. And i do understand that i cant leave the 1 star review it was my bad that i didnt screenshot everything will do for my future purchases/sells. then i will leave my 3 star review on his page because im 110% sure i wasnt rude at all i just defended my self after beeing verbally attacked by him.
Have a nice day and thanks again for your work here.