Unfair feedback left by new user

[np0.com]

Buyer is clueless on game glitch “Too many requests” recently happened a lot with Mihayo games, and call it fake accounts. He could have simply just emailed me and I’ll help to resolve it for him. In the end i issued full refund and let him keep the account for free.

https://www.epicnpc.com/feedback/feedback/804161/view

 

[EpicNPC Mod]

@Albinoryno420 did you receive a refund?

@np0.com please provide proof that you sent a refund.

 

[np0.com]

@Albinoryno420 did you receive a refund?

@np0.com please provide proof that you sent a refund.

Please found the proof attached.

 

[Albinoryno420]

I never received a refund

 

[Albinoryno420]

Dosent matter how much it cost. It’s the point my review stands. You gave me something that didn’t work. Then after provided me with a different account that was not what I purchased. Now you’re here claiming you gave a refund… you have hundreds of accounts that are the same lvl as the one I purchased. Why did you give me something different? Why are you claiming you gave me refund? Refund would mean you gave me my money back. And you did not do that. You’ve been nothing but rude this whole process. Not my fault the accounts you advertise arnt working the way you say they should.. that’s false advertising. Saying it’s lvl 10 and giving me a lvl 46 account is false advertisement. I purchase an account elsewhere got instant delivery and had 0 issues… what’s your deal???

 

[np0.com]

@Albinoryno420 did you receive a refund?

@np0.com please provide proof that you sent a refund.

Please see the attached document as proof of the refund. The money has left from my store account. ARN is the validation of the refund, and the buyer's bank should reflect this amount in his balance at any time. I'm extremely sorry for the trouble that I have caused. I've apologized to the buyer many times and offered compensation, but there has been no response at all. I've sent many emails over the week by now. So I have chose to refund his money and let him keep for free. I'm terribly sorry for the mistake; I just wanted to make it right. I'm always willing to help.

 

[EpicNPC Mod]

@np0.com Please translate the images, I can only read English.

 

[np0.com]

@np0.com Please translate the images, I can only read English.

Sorry, I have changed the setting to English. Please see the attached proof of refund.

 

[EpicNPC Mod]

@Albinoryno420 Have you received the refund yet? The funds can take some time to appear back in your account.

 

[EpicNPC Mod]

@Albinoryno420

 

[np0.com]

@Albinoryno420

Hi Sir, Any updates on this？As you can see from the proof I have already refunded the buyer, it also provided the ARN number. I understand that most bank will take some business days to process the payment, and refund is not reversebale on Shopify once I have issued. I'm sure he will get it in matter of time.

 

[Albinoryno420]

Uhm fake proof he did not refund. Wtf??? Either way I don’t want the money… my feedback stands!!!! Stop your not getting your way out of this scammer!!!!!

 

[Albinoryno420]

I do not want refund! I don’t want a third account from you… I want people to know the shady bussiness you do and how you attempt to scam people!… I have paid my money now accept your feedback and go away!

 

[np0.com]

Uhm fake proof he did not refund. Wtf??? Either way I don’t want the money… my feedback stands!!!! Stop your not getting your way out of this scammer!!!!!

I have explained this many times. I’m very sorry for the mistake, I have already refunded you, because you literally are not willing to work out. I can’t fake Shopify refunds, very frustrating you keep calling anything I said and done are fake. Human error happened, I’m a human too. Last week was our national holiday. I was with my family traveling in the village, and I had to work on my phone, and I mistakenly sent you the wrong one, and I turned back to you to offer help as soon as I can. And why are you keep calling me everything fake, what is being shady? If I'm a shady person, then why would I continue to offer you help, compensation and refund? Seriously, I’m very sorry for the mistake, there is no need to keep sabotaging me like this.

 

[np0.com]

@Albinoryno420

Please help. I'm really desperate, I don’t know what I can do to make him think that I’m not scamming, he keeps falsely translating everything into fake, scamming, shady, when I’m willing to help and he is not even giving me chance…this seriously affects my reputation, where’s purposely sabotaging and hatred from this buyer.

 

[np0.com]

I do not want refund! I don’t want a third account from you… I want people to know the shady bussiness you do and how you attempt to scam people!… I have paid my money now accept your feedback and go away!

Here I'll even go extra for this. I send this to your epicnpc message inbox.
You keep the account I already gave you for free, and this one is the one with the most gems and fates. You also keep the refund, trust me, It will be reflect back to your balance once your bank process completed it. It already left my store.

 

[EpicNPC]

Since a refund was issued, the feedback has been updated to neutral and marked as resolved.

If a seller is offering a refund to resolve the issue, the user cannot deny it just to keep the feedback negative. The seller must have a chance to resolve the problem. If they do, we update the feedback to neutral.