Trade Guardian Question

[Chronium]

I'm just new here and after checking out the trade guardian option, the process seems to be (if I'm a seller) is:
1. Buyer gives guardian the money
2. Seller gives the account details to the Buyer
3. Buyer confirms that he/she received the account
4. Guardian releases the money to the Seller

I'm just wondering, what if the buyer says he/she didn't receive the item (even though he/she already did and even proceeded to change the account details) or parts of the account are missing like items and such (but all the items agreed upon are there) and takes back the money? Isn't there a more secure way of like having the guardian inspect/hold the account as well and then gives each party their money/account?

 

[EpicNPC]

Yes, that's correctly.

The buyer will receive the account first before the payment is released to the seller. If there's an problem with the account, they can report the transaction and we'll investigate. During this time we hold the payment.

We do not log into the account to confirm the info because the more people that access an account the greater the risk of that account being banned.

The buyer can inspect the account themselves and if there's a problem, they can then contact us to help resolve it.

 

[Chronium]

I see, thanks for the reply.