The issue was resolved

[NEONSECT]

Hello there!
We got negative feedback from @new_guy2020, but the issue was resolved. Could you please delete that feedback?

https://www.epicnpc.com/threads/3-1...ndly-price-24-7-support.2489996/#post-9822319

 

[EpicNPC CM]

@new_guy2020 pleas confirm

 

[new_guy2020]

Yes i confirm. The issue was resolved.

 

[EpicNPC CM]

Fixed

 

[NEONSECT]

Fixed

Sorry, still have this feedback.

 

[EpicNPC Mod]

Changed to 3 star neutral and marked as resolved.

 

[NEONSECT]

Changed to 3 star neutral and marked as resolved.

Thanks, but may I know why 3 stars if the user received a full refund and has no complaints against us? Can you just delete it?
Details is here: https://www.epicnpc.com/threads/3-1...ndly-price-24-7-support.2489996/#post-9885982

 

[EpicNPC Mod]

DISPUTE GUIDELINES

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.
• Please report false feedback ASAP, within 10 days of receiving the feedback.
  • If reported within 10 days, the user who gave the feedback will be asked to prove it. If they are unable to, the feedback will be removed as false.
  • We will make a best effort to investigate feedbacks up to 30 days from when the feedback is received.
  • After 30 days the burden of proof falls solely on the member who receives the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe files a dispute to have it removed. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.
• Between 11 - 30 days is a gray area. We will do our best to investigate, however decisions will be made on a case by case basis.
• Feedback will ONLY be removed if it's false. If resolved, it will be updated to neutral.

Resolved feedbacks can only be changed to 3 star neutral, not removed. Sorry.