Scammer Crueltys (Paypal: [email protected]), revoked access after purchase.

[MMOaccount]

Scammer Crueltys (Paypal: [email protected]), revoked access after purchase.

Information
######################
Dispute Date: July 17 2013
Method of Contact Used: EPICNPC private message (PM)
Instant Messenger username of the person you're accusing: Crueltys
EpicNPC username of the person you're accusing: Crueltys
Your Instant Messenger ID: MMOaccount

Other information:

DISPUTE Information
######################
What is the dispute about? Account access got revoked after purchase.
Link of transaction thread: http://www.epicnpc.com/defiance-accounts-buy-sell-trade/517774-wts-trade.html
Approximate value of property: €75,00 EUR

Was a middleman used? No (Payment through Paypal)

Provide information about the dispute and what lead to it: Bought a Defiance account on May 11th 2013.
After purchase, the account worked for a brief period, then I was unable to access the account.

A few weeks after, he started another thread with a comparable account which he claimed was not the same.
http://www.epicnpc.com/defiance-acc...plus-best-store-items-purchased-3550-ego.html

Other details / notes: Provided me with information that did not add up, presumably because he still wanted to resell the Defiance account. Did not receive followup on the ticket he said he created.

Proof
######################
Mail 06-15-2013, 04:57 PM:

Quote Originally Posted by MMOaccount
Hello there,

Any news on that ticket of yours? It has been more then a week now.

Thank you.

--------------------------------------------------------------------------------------

Quote Originally Posted by Crueltys
Ticket has been made mate just waiting on the reply now normally about a week and thats when they are busy so may be faster ill keep you posted,
Quote Originally Posted by MMOaccount
Hey there,

Is it possible to create a ticket without me giving you my IP address? I don't believe you're a hacker but I don't feel confortable giving you that info. Wouldve been different if you would be a verified EpicNPC trader, but you're pretty new.

Cheers!

--------------------------------------------------------------------------------------

Re: Defiance

Quote Originally Posted by MMOaccount
Hello there,

Any news on that ticket of yours? It has been more then a week now.

Thank you.

-----------------------------------------------------------------------------------------------------------

Quote Originally Posted by Crueltys
Ticket has been made mate just waiting on the reply now normally about a week and thats when they are busy so may be faster ill keep you posted,
Quote Originally Posted by MMOaccount
Hey there,

Is it possible to create a ticket without me giving you my IP address? I don't believe you're a hacker but I don't feel confortable giving you that info. Wouldve been different if you would be a verified EpicNPC trader, but you're pretty new.

Cheers!

----------------------------------------------------------------------------------------------------------

Quote Originally Posted by Crueltys
Quote Originally Posted by MMOaccount
Hey dude,

The account you sold me isn't accessible anymore. And today I see you are reselling the account again.

What's the deal? You a scammer?

Hey,

The account I am selling is not the same mate Its an old account I brought of a friend who we played together at the start.

So my account the one you purchased is not as it should? I will make a ticket for you mate I know they have up security since you cant even change email on there site anymore you have to get Customer Service to do it and they do ownership checks. Ill make a ticket see what they say maybe it was locked for IP reasons.

Whats your IP? Ill say that I will be playing from that IP aswell maybe its black listed. Let me know so I can make a ticket for you.

Funny this should happen actually I know some people who sold there Rift accounts and they were locked last week. Think Trion might be wise to the ease of trading now and bumping security kinda like Guild Wars 2 and NcSoft do.

Anyway get back to me so I can get the ball rolling.



Quote Originally Posted by Crueltys
Quote Originally Posted by MMOaccount
Payment through Paypal finalised..

Let me know, I am quite curious what you got
Hey seems to have gone through ok,

Login info is

[email protected]

PW is New12345 notice the capital N

When you log in make sure its set to EU servers other wise the character wont be there
Hey,

So I actually did a live chat just yesterday and the account was actually suspended/banned due to IP address patern change. They seem to be cracking down on both Defiance and Rift account sales probably because they brought this whole new free to play buisness out yesterday. I have requested the account be restored and have sent them as much information as I could have again waiting for them to get back to me with the response.

--------------------------------------------------------------------------------------

Trion does use coinlock, however, it will send a mail to the registered owner to reset the IP address.
Upon login, it would show an error message indicating the account is coinlocked.

I asked for an update on 06-21-2013, 01:19 AM and 07-01-2013, 10:21 PM, no answer received.

--------------------------------------------------------------------------------------

I didn't receive a PM from him in weeks, however today when I rated him with negative feedback, he was able to respond in 10 minutes, he gave me a feedback and replied on his iTrader Profile. He didn't bother to send me a mail directly.

http://www.epicnpc.com/itrader_detail.php?ir=475221&u=198582

Proof: If your Defiance account gets banned, also for this, there is a specific error message at login.

Additional Information
######################
Did you do any background searching before the transaction? Yes, no negative feedback on the trader.
Have you traded with this person before? No
Approximately how many transactions have you done on EpicNPC? I have purchased via EpicNPC before.

 

[hinigashi]

Ok so you did this whole trade through PMs on the forum? did not use an instant messenger at all? if thats the case, the SuperMods/Epicnpc himself will review those PMs from there.

Yes both advertisements he has posted have Similarities. But you have confirmed it is actully banned, i presume its not locked for safty but banned for good? as for Trion, i personally have traded a defiance account, from the UK to the US, he still has the account and happy with it. so i can imagine its been with more then one pair of hands? which means the account could of been flagged to begin with before the trade.

Do you have a screenshot of the conversation you had in live chat about the account? if so please post them here.

Thank you

- - - Updated - - -

I would also like to add, did you get all information? all 3 Q/As and did you change the email to yours or was it the Email you also got with the trade?

 

[MMOaccount]

Ok so you did this whole trade through PMs on the forum? did not use an instant messenger at all? if thats the case, the SuperMods/Epicnpc himself will review those PMs from there.

Correct, all communication went through PMs on the forum. Only payment went through Paypal, but that isn't communication. I can post the Paypal transfer on request.

Yes both advertisements he has posted have Similarities. But you have confirmed it is actully banned, i presume its not locked for safty but banned for good? as for Trion, i personally have traded a defiance account, from the UK to the US, he still has the account and happy with it. so i can imagine its been with more then one pair of hands? which means the account could of been flagged to begin with before the trade.

I can not confirm if the account he posted for the 2nd time is the same account. I can confirm that there is an error code upon login that states you are banned (I've been temporarily banned on Defiance on my own account for using the weapon skill/damage hack when I used cheatengine). His error message upon login states an incorrect user ID or password, not that his account has been banned.

Do you have a screenshot of the conversation you had in live chat about the account? if so please post them here.

I do not have a screenshot of the conversation in live chat, everything went through PM in EPICNPC. There has not been a live chat I can screenshot.

I would also like to add, did you get all information? all 3 Q/As and did you change the email to yours or was it the Email you also got with the trade?

I purchased a secondary account (not from Crueltys) via EPICNPC not long after this incident and I still use it with great pleasure. I did not change the account information in that account, nor did I do it with this account I bought.

 

[hinigashi]

With this company they normally follow the 3 strikes your out rule.

From what you said. You confirmed the account HAD been banned for the reason with IP changes frequently. You said you have no proof of that live chat. Or am I confusing myself?

Going back to that last question because I feel it was not answered so I will ask it this way. Do you have the email access
to that account? You will always have an email from Trion saying that the account is indeed banned. And normally a reason.

I had to read your first post and it clicked which I'm sorry I missed. The Trion system locks out the account with an unknown IP until it is confirmed by the registered email? Which means my own question had been answered. You did not get all info when traded.


Cruelty shall be contacted soon to hear his side of the story. Just trying to get the full clear story from your side and proof. For example it sounds like you had after this trade was the login and password.

 

[MMOaccount]

With this company they normally follow the 3 strikes your out rule.

From what you said. You confirmed the account HAD been banned for the reason with IP changes frequently. You said you have no proof of that live chat. Or am I confusing myself?

No, I did not say I confirmed that the account had been banned because of IP changes. That is what Crueltys is stating. I said that when you get a (temporary or perma)ban, it shows at your login screen.

Yes, if you check the PM communication between me and Crueltys, there is no proof that the account has been banned (temporary or permanent), sent by the trader.

Going back to that last question because I feel it was not answered so I will ask it this way. Do you have the email linked to that account? You will always have an email from Trion saying that the account is indeed banned. And normally a reason.

Which means you could screenshot here and show us. And you never got any of the SQ/As? Because that is vital like any online account.

I did not change the email of the account. In my experience, if you buy an account and a scammer wants to revoke the rights, all it needs is a petition or customer support ticket.

The current information on the account is still the original email as when Crueltys sold the account. The information that was given was only the email ID login and password of the account.

Please let me know if you have any questions or comments, I will be more then happy to clarify.

 

[hinigashi]

Another question. Has he stated at all that he was the Original Owner of the account?

I did tweak my post above which you may of missed. And sorry for the misunderstanding as it was a copy and paste it made things abit confusing.

 

[MMOaccount]

Another question. Has he stated at all that he was the Original Owner of the account?

I did tweak my post above which you may of missed. And sorry for the misunderstanding as it was a copy and paste it made things abit confusing.

It is not clearly stated in his first ad for the account I bought. However in response to my warning in his 2nd trading ad, this is what he replied:

Got back to you mate,

Account is not the same just similar since we both played together and grinded together. Rep is different and weapons levelled are different. Either way will get it sorted when you reply with info.

Cheers.

 

[hinigashi]

Ok does seem he has not clarified then.
Thanks for the answers and time.

Supermod or Epicnpc will view your PMs and get back to you here.

 

[MMOaccount]

Likewise, many thanks.

 

[EpicNPC]

Crueltys has been banned. Seems he scammed 2 others on OC
[WTS] Rift+SL+LvL 60 Rogue+ 50 of every other class.

Not sure why he wasn't banned for it, but he already has multiple accounts here, so it's pretty obvious what he's doing. You'll need to dispute the payment , GL.

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