How to Report a DISPUTE
Dispute Categories:
Trade Guardian Dispute - Trade Guardian was used.
Member Dispute - You purchased something from a member and there is a problem.
Scam Accusation - You believe this member is a scammer, not a legit buyer or seller.
Directions:
1 - Create a new thread using one of the above categories.
2 - Copy paste the TEMPLATE below and answer all questions.
3 - You MUST provide proof or your claim will not be valid!
Threads that do not have enough evidence will be closed in 48 hrs.
Copy and paste the following template into your new thread:
----------------------------------------------------------------------------------------
Information
######################
Purchase Date:
Date the problem begain:
Method of Contact Used (chat progam):
Instant Messenger username of the person you're accusing: [not the display name, must be real username]
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread):
Approximate value of property: $XXX.XX USD
Was Trade Guardian used?
If yes, what is the Trade Guardian ID?
What is the dispute about?
Other details / notes:
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof)
What account information did the seller provide you at the time of sale? (ID, SQA, etc)
How long did you have the account before it was recalled?
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
Dispute Categories:
Trade Guardian Dispute - Trade Guardian was used.
Member Dispute - You purchased something from a member and there is a problem.
Scam Accusation - You believe this member is a scammer, not a legit buyer or seller.
Directions:
1 - Create a new thread using one of the above categories.
2 - Copy paste the TEMPLATE below and answer all questions.
3 - You MUST provide proof or your claim will not be valid!
Threads that do not have enough evidence will be closed in 48 hrs.
Copy and paste the following template into your new thread:
----------------------------------------------------------------------------------------
Information
######################
Purchase Date:
Date the problem begain:
Method of Contact Used (chat progam):
Instant Messenger username of the person you're accusing: [not the display name, must be real username]
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread):
Approximate value of property: $XXX.XX USD
Was Trade Guardian used?
If yes, what is the Trade Guardian ID?
What is the dispute about?
Other details / notes:
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof)
What account information did the seller provide you at the time of sale? (ID, SQA, etc)
How long did you have the account before it was recalled?
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
