Rnadom Feedback

[ZZreroll.com]

We told him back in 2021 that we no longer want to deal with him anymore.
Wake up into a one star feedback by this random dude that we told way back in 2021 to not deal at all after he left us a feedback in 2021 for rejecting his deal?

https://www.epicnpc.com/threads/zzreroll-com-super-resource-

 

[ZZreroll.com]

@YumiStryke

Come come come, no need to be shy... We know you have habit of this and this is not the first time which we already told you to stay away way back 2021~

 

[YumiStryke]

@YumiStryke

Come come come, no need to be shy... We know you have habit of this and this is not the first time which we already told you to stay away way back 2021~

My feedback is specifically related to the purchase I made from this thread on May 4, 2022.

 

[ZZreroll.com]

My feedback is specifically related to the purchase I made from this thread on May 4, 2022.

Show us proof that we are being "unhelpful"

 

[ZZreroll.com]

I will leave it to you to judge @EpicNPC CM
- Unhelpful (Replied to his request) Just because a seller reject a request that is being informed and agreed and as advertised already = does it mean we are unhelpful for not granting his request which against our agreement?
- Ignored (Reply within 24 hours as promised, in fact within 6 hours)
- Advertised clearly

Our Terms of Service which agreed by both parties

There is no way one can be judge "unhelpful" and receive a one star or even neutral feedback when the other party bought the wrong stuff and have their request being turned down in proper manner and timeframe due to terms of service agreed in order to maintain fairness to every customer.

 

[YumiStryke]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Overall I found the support to be unhelpful, not even willing to attempt to help me. Just a generic copy paste reply. Overall my experience has been negative. They also ignored my friend who I had to ask to reach out on Discord on my behalf because I found the last time I spoke with them they harassed me due to a misunderstanding. They ignored that friend entirely, again leading to a negative experience.

 

[ZZreroll.com]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Bonus : he found out that we ask him not to buy and know that his request will even more likely being refused and attempt the other method - Using a sub Discord account

Regardless, as shown above, we have replied to the email instead that is being sent by the customer with the same email address on the order.

- I have nothing else to add and fully expect it to remove instead of turning into a 3 stars neutral feedback.
- Advertised clearly, delivered on time and as advertised, replied and reject in timely and proper manner for the refund request as everything is fulfill as promised and customer is being well-informed twice before making the payment as the deal is final and cannot be reverse and consent to it.
There is no way one deserve bad/neutral feedback due to be "unhelpful" just to fulfill the agreement and promise.

 

[EpicNPC CM]

What day was the account delivered on?

 

[ZZreroll.com]

What day was the account delivered on?

Within 3 hours after the order placed, on wednesday

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[EpicNPC CM]

Feedback can be given based on the experience. The buyer made a mistake, asked for a refund and was denied. Mistakes happen, most stores and sellers will work with the customer to resolve the problem. If this seller doesn't want to, the buyer can give neg feedback for that.

 

[ZZreroll.com]

Feedback can be given based on the experience. The buyer made a mistake, asked for a refund and was denied. Mistakes happen, most stores and sellers will work with the customer to resolve the problem. If this seller doesn't want to, the buyer can give neg feedback for that.

I think it is very problematic here?

Do you mean that everyone can simply one star all middleman transaction as well just because the middleman or the seller dont want to help them get to their refund request after they were being told that the deal is non-reversible before the transaction proceed and agree to it? Yes, "most" stores and sellers but not ALL because we have terms of service, terms are made to follow and fair to everyone and I dont think our terms are shady at all, it was made to protect us and ensure buyer as well! How can you as an admin encourage stores with terms of service and buyer that has consented to it break off their agreement and promise as if it is non-existent to set an example for the other?

Spoiler: Feedback can be given based on the experience

Do you know? I was once being banned on EPICNPC because I was sharing my negative experience on trustpilot, I have to remove it in order for me to get unban. I believe that if I voice out my negative experience on this case on trustpilot, I will be banned as well.
I advertised my product on your platform correctly, customer failed to acknowledge it whether it is simply your platform not displayed it clearly enough or they are not going through the thread clearly I dont really mind, but what I am upset is you guys push the responsibility toward us, seller to the point that I need to break and void my own terms of service and contract agreement between both parties to fulfill, such humiliation I am still able to accept but all I seek is just assurance for the future that this cannot be used against us anymore by other people.

Mistake happened, does it mean that we have to responsible for other's mistake? If so, who pay for our losses? Do you, @EpicNPC @EpicNPC CM cover our losses on behalf of the buyer? You have to responsible for your own mistake, right? If we are at wrong, we always cover for it. Have you ever see people complaining us for not getting what they have paid for? No, because if we are at fault we always provide refund and customer either keep the account or we took it back and disposed it. I am always open and willing to "work with the customer" and provide FULL REFUND if @EpicNPC CM you can tell us which part we are at fault and lie about our service?

Whats the point of having this section for seller to advertised their product clearly when its been doing its job in resolving various scam dispute? You guys forced so many peoples that it wrongly selecting the "original owner" to reverse the deal and when we clearly tell it is under JP region and we are getting a scammer treatment here?

Does this mean that in the future everyone whenever they want to refund after seeing the product is not come to their liking, they could just use "mistake" and ask for a refund and we must fulfill or else they could use this case as an example to threaten and scam sellers at EPICNPC?

We could have just provide full refund to him and not taking back the account since we never took back any account once we delivered it to customer in order fulfilling our promise of ensuring the safest and highest security to our customer. So I can escalate it to a scam dispute instead since he got the money and account, a feedback from scammer is not eligible. But no, this isint the right away to sort things out!

To conclude, I would kindly ask you in this case, what do you expect or whats your elaboration of "work with the customer to resolve the problem". If EPICNPC agree to cover it on behalf of him, we are not asking for cash, we are fine with the 5250 EPICNPC Credits ($30) and we will refund him immediately.
As I think your store, EPICNPC, should work with the customer, us, to resolve the issue as well when we have advertised it clearly and you guys should take responsibility here because the customer failed to notice our "JP" advertised product, which mean you are not showing it clear/large enough for them to notice it?

I am not trying to force it, but do you get how absurd it is to salvage other's mistake with your own money or can I get a "GUARANTEED/ASSURANCE/CLARITY" from you that in future other people with such intend cannot use this as an example to threaten us anymore and only this special once in a lifetime case is eligible for "mistake" and get a full refund, if so I dont mind to lost $30 just to serve as a PSA to other beware of this kind of tactic and also an insurance for us in the future as well? Can we agreed that this is a healthy way to "work with the customer to resolve the problem" between you and us to block all possible future reference to this case and similar method being used on us again, we are doing business here not charity work, imagine if everyone come to us and ask for the same thing, how much damage and loss will we suffer since there is transaction fee, gateway fee, product cost, etc., who going to protect us if we are not getting protected by our terms of service nor your platform?

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Only staff can view this content.

 

[ZZreroll.com]

Some update for everyone involved, @EpicNPC have already get back to me and I am satisfy with this reasoning and explanation so far. Still some clarification left for the future to sort out before it can conclude.

 

[ZZreroll.com]

As agreed, a full refund have been issued as shown and the guy can keep the accounts as donation since we dont take back anything that is going out. @EpicNPC @EpicNPC CM

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Thus, we will also be updating our terms of service to counter this type of troll in the future.

 

[EpicNPC]

Feedback was updated to neutral and marked as resolved.

 

[YumiStryke]

As agreed, a full refund have been issued as shown and the guy can keep the accounts as donation since we dont take back anything that is going out. @EpicNPC @EpicNPC CM

*Staff-Only Content*

Thus, we will also be updating our terms of service to counter this type of troll in the future.

Don't appreciate being called a troll due to a miscommunication a year ago and a mistake I made this week.

@EpicNPC CM can I also ask that the feedback they submitted against me be removed or updated as the comments do not match the scenario that occurred and as can be seen by the screenshots provided I was nothing but cordial with them and did not attempt and would not attempt a charge back.

 

[EpicNPC CM]

They are allowed to leave a feedback as you made a mistake when purchasing the account.

 

[YumiStryke]

They are allowed to leave a feedback as you made a mistake when purchasing the account.

Understandable, the content of the feedback was more my concern as it makes it seem like I just randomly left them feedback. But that's alright then.

Thank you for helping to resolve this, and apologizes to ZZReroll. I'd say I'd make sure it won't happen again but sounds like they don't wish to deal with me anymore lol. Throws me off that a store rejects customers but meh.

 

[EpicNPC CM]

Closing as resolved.