Retaliatory & Abusive Feedback

[Moogle Market]

User being disputed:
ZZ Reroll / zzreroll.com

Link to feedback in question:
https://www.epicnpc.com/feedback/feedback/1042852/view


Explanation:
The user left a negative feedback on my profile accusing me of being a "scammer."
This feedback was posted after I left a negative review about their service and is clearly retaliatory.

The original purchase was made externally through the seller’s website, which was only advertised on EpicNPC. No Trade Guardian, middleman, or EpicNPC transaction was used.

I contacted the seller to report a loss of account access after the Google email provided with the purchase was recovered. I did this politely and provided the order ID. I did not receive support.

I have NOT:
- Charged back any money
- Requested a refund
- Threatened the seller
- Attempted any scam or abuse

The seller still has all funds.

The feedback left against me contains:
- Personal harassment and insults ("low IQ human being")
- False accusations of scamming with no evidence
- Fabricated intent and scenarios
- Retaliatory behavior following my negative review

The seller also did not respond to my EpicNPC support request and instead sent hostile emails.

I have a long-standing account on EpicNPC with 100% positive feedback prior to this incident and no history of disputes or rule violations.

Evidence:
- Screenshot of the abusive feedback
- Screenshots of hostile email replies
- Proof that no chargeback or refund was made
- Proof that no EpicNPC trade occurred

This feedback violates EpicNPC rules regarding harassment, false accusations, and retaliatory feedback.

I respectfully request removal of this feedback.

Congratz.

For landing your first ever negative feedback on your profile and destroying your 100% positive record.



On Mon, Dec 8, 2025 at 12:00 AM ZZ Reroll <[email protected]> wrote:

1. We have immediately informed you that it is a "DUMMY GOOGLE" and link to your info to secure the account. You dont need to crop out that part too. Whether you are lazy or refuse to do it, it is beyond our control as we cannot force everyone to do so on their property. We have already informed and encouraged on 2 separate occasions.

2. You have a 6 months period, half a year. We are not interested in any used account as we only sell first hand fresh accounts in our store. If you still want to threaten us and force us into your own error, we are fine as long as you can prove that WE from our country logged in the GAME ACCOUNT after whatever timestamp you claimed your problem occurred.

3. Your best option is to liaise with the dev to recover your game account and link to your other social since you have been on the account for half a year and got all the progression information for their security and POO verification. We wished you best of luck.
On Sun, Dec 7, 2025 at 1:22 AM Moogle Market <[email protected]> wrote:

I am not threatening anyone. I contacted you politely with my order ID and proof of purchase because the Google account linked to the product was recovered by the original owner.

Calling your customer a “scammer” and mocking the situation is unprofessional. Whether the purchase was months ago or not does not change the fact that the account was resold without being secured against recovery.

I understand your TOS, but the original login credentials being changed by a third party indicates the account was never fully safe to begin with. I asked for help in good faith and was refused.

This message is only to document the situation



Am 06.12.2025 um 18:03 schrieb ZZ Reroll:

Noted with the order ID.


1. It has been 6 months my dear. We do not provide lifetime warranty. Even 6 hours is enough for a scammer to change the password lol. Many scammer have used this tactics my dear, summon doesnt go to their way = threaten. You can go chargeback, see if the mediator trust us or trust you on a 6 months old transaction. Sure you can proceed to threaten the feedback, we just return with one and then get it removed afterward, again 6 months old transaction and you are telling us password changed, dont be funny, even scammer also have their standard.



2. As stated on the TOS, and AGGRED by both parties. It is your responsibilities to secure the account. You refuse to secure the account in example re-link to other social, etc is beyond of responsibility to enforce it to our customer to do so as we have already informed ahead.

On Sat, Dec 6, 2025 at 1:21 AM Moogle Market <[email protected]> wrote:

What do you mean you dont know who i am?

My order number is 108214 its a Brown Dust 2 Account for 19.08$ bought at zzreroll.com

Not the Dev Account got canceled, You guys changed the Google Password, not the Game account.
The Recovery i got dont work.

Am 05.12.2025 um 17:56 schrieb ZZ Reroll

Sorry, we got no idea who you are and also we do not keep data aftersales anyway.


You may liaise with the dev to recover your own account if you are not interested to login via other method that you have linked.


On Fri, Dec 5, 2025 at 3:19 AM Moogle Market <[email protected]> wrote:

Hello i ordered this account from you

For the game Brown Dust 2,

Today i tried to login and i got the notification that the password was changed 31hours ago and i cant login anymore.
Someone changed the password who was the original owner,

I am a good customer of zzreroll and its the first time it happen to me that someone went wrong.

Thats why i want to give you guys the chance to fix this issue.

I dont want to make a bad review or a chargeback.

Thanks for the help

 

[Moogle Market]

I would like to add an excerpt from the seller’s email response after I contacted them for support. This message was sent after I left a negative review:

“Congratz. For landing your first ever negative feedback on your profile and destroying your 100% positive record.”

The emails also contain repeated insults, mockery, and accusations of scamming despite no chargeback, refund request, or misuse on my side.


This explicitly shows:

• Retaliatory intent related to feedback
• Harassing and unprofessional conduct
• That the negative feedback was not posted to describe a transaction, but to damage my profile

Full email screenshots are attached.

 

[Moogle Market]

Additional Context and Clarification:


For additional context, the seller’s public feedback history includes multiple negative reviews over time describing similar issues, such as account access being revoked, incorrect account details, and hostile or dismissive customer support responses. I am providing this only as supporting context to show that my review and dispute were made in good faith and that the behavior described is not an isolated incident.


I would also like to note that in the seller’s EpicNPC sales thread, the account listings explicitly state:


Original Owner: Yes


This appears to conflict with the seller’s later claim that recovery of an account by the original owner is purely the customer’s responsibility and not something they assist with.


I am not disputing the seller’s business model. I am only highlighting that my negative review and this dispute arose from loss of access caused by recovery of credentials provided by the seller, followed by refusal to assist and retaliatory conduct.

 

[EpicNPC Mod]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

Both of you have admitted that a trade took place and TG was not used.

Feedback can remain and must be resolved mutually between both members.