Remove feedback - Deal was cancelled

[Sasoriyo]

Hello,

I was about to sell an account to Sunshinegold.

Link to the thread:

https://www.epicnpc.com/threads/70-...tter-eu-150€.3142494/?_unread=1#post-10114753

After he had sent the money, I logged the account to say goodbye to some people.

When doing so, I realized I had an unused boost, which costs 60€.

I apologized to the buyer, and said I couldn't go with the deal anymore, and refunded in FULL.

Buyer threw a tantrum and decided to add negative feedback, because I wouldn't sell the account at the original price, even though it would have been a highly negative sale for me.

Please remove the feedback as no trade was concluded.

Screenshots attached.

 

[EpicNPC CM]

Since payment was sent, that means a transaction occurred. They would be allowed to leave feedback in this case.

• Epicnpc only investigates feedback disuptes if Trade Guardian is used. Any of the Trade Guardian services including the free service.
  • If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
    • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
    • If proof of transaction is not provided, the feedback will be removed
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false. We will only investigate these claims if Trade Guardian is used.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.

 

[Sasoriyo]

Even if the payment is refunded 5 minutes later, you can still leave negative feedback? It's quite annoying to farm reputation for years, and then have someone tarnish it when there is no scam involved. I believe it should be changed to Neutral, as people immediately believe that a scam occurred when there is negative feedback - Which is simply not the case.