Refund for sale of game account (Mobius)

bobbycooldude · Apr 7, 2018

WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.

bobbycooldude · Apr 8, 2018

## 8 April 2018
- The seller sent me some vulgarities, accusing me of lying that he blocked me.
- I deleted them, as they were inappropriate in the conversation.
- Later, I tried contacting the seller. As of today, he has not yet responded to my query of the refund.

## Proof
- Attached is the latest screenshot from the chat log.
https://www.dropbox.com/s/4eq0a25khcx7roy/Chat%20Log%20-%2008_04_18__21_44.png?dl=0

Austin Powers · Apr 9, 2018

[MENTION=590814]Kirinxo[/MENTION] notified

bobbycooldude · Apr 9, 2018

## 9 April 2018
- I tried contacting the seller today via LINE.
- So far, it appears that he has not read any
of my messages sent since 8 April.
- In the most recent messages, I informed the seller
that the EpicNPC Moderator has notified him,
and asked if he was ok.

## Proof
- Attached is the latest screenshot from the chat log.
https://www.dropbox.com/s/r3n0jd2wf6z1t7b/Chat Log - 20180409-203954.jpg?dl=0

EpicNPC CM · Apr 10, 2018

Kirin hasnt been online

bobbycooldude · Apr 10, 2018

## 10 April 2018
- I have tried contacting the seller again today.
- No answer from his LINE account.
- He has not read any messages I sent him, since 8 April.
- I also sent him a private message on EpicNPC, and he has not
yet responded.
- My inference is that Kirinxo may have blocked me from communicating with him,
based on the way LINE works.
- I have secured the steam account and steam account email, in which the seller
gave to me. This is to preserve evidence, should it be required in future.

## Proof
- Below is the chat log of LINE:
https://www.dropbox.com/s/0jr6yt8pyoy4rod/Screenshot_20180410-204206.jpg?dl=0
- Below is my EpicNPC PM with Kirinxo:
https://www.dropbox.com/s/au0kk7uyp4vqitl/EpicNPC PM - 20180410.pdf?dl=0
- Steam Account Email:
https://www.dropbox.com/s/9x8mqupbjo7prni/secure_steam.png?dl=0

EpicNPC CM · Apr 11, 2018

Email notified ban in 48 hrs

bobbycooldude · Apr 11, 2018

## 11 April 2018
- I have tried contacting the seller again today.
- No answer from his LINE account.
- He has not read any messages I sent him, since 8 April.

## Proof
- Below is the chat log of LINE:
https://www.dropbox.com/s/g53ct78mhnjcwch/Screenshot_20180411-201613.jpg?dl=0

Kirinxo · Apr 12, 2018

Apologies for not being able to get on once again. As for the account in question I have delivered the said account on my part. With all evidence as he have provided that it had work and problems occurred was due to everything he had wished me to do. Up until the last day he had inform me the account was banned. That in fact the account has not been banned for I was able to get in once again. I agreed with the seller to see his response and he clearly stated that it was banned. Our agreement was that if the account had problem that I had cause then I would refund I can’t be taken accountable for his actions which he stated got him banned. But in fact he did not get banned and tried to scam me back $600 on the account just so he only had to pay $200 for it.

To continue I had proceeded to change the name of the account and phrase to indicate “Liar you have it” and the message below to say “I know you still have my account Bobby”.
http://res.cloudinary.com/mmobay-llc/image/upload/v1523550981/vx0t50jjqkyvnnrjqszw.jpg

http://res.cloudinary.com/mmobay-llc/image/upload/v1523550980/eezgr1a109kkhzofwdkr.jpg

The account in a few minute later said it was logged in elsewhere. I guess he had started to log in again. Seeing the message he erased what I had wrote and replaced them with . and . for the message.
http://res.cloudinary.com/mmobay-llc/image/upload/v1523550980/zgcct09fcphrf6uzrjic.jpg

by the next day I checked back in and he had returned back to the beginning of the game and the account was wiped completely.
http://res.cloudinary.com/mmobay-llc/image/upload/v1523550980/xwvt7lxiijhtmsvbvzs3.jpg

http://res.cloudinary.com/mmobay-llc/image/upload/v1523550979/

Below is the video that I had entered the account this morning April 12th 11am showing everything has been wiped on the account after I had sent the message about him having the account.
https://youtu.be/R14ugfAEQYg

So I ask you guys how is that possible? How the heck is my account banned yet I got in. Then how is it that Bobby stated that he couldn’t get in yet he is the only one who has all my log in information. We all know about the one time passcode. So if my account was truly banned shouldn’t it be banned from everywhere? So how does he still have my account just to come in play it and then after to find out I have access and messaged him, he deletes everything and ask for a refund when clearly he had access.

As for the many other accusations such as me blocking him. According to Line when a person blocks, he will be indicated with a block on message. Clearly I did not according to his evidence of showing he messaged me. I have only been hard at work and school and with my family to take care of I could not just get on.

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 1849HRS
- I sent an EpicNPC private message to the seller, as well as a message via LINE.
- So far, he has not responded to either of those communications channels.
- Below are the screenshots:
https://www.dropbox.com/s/x13186fy2em2399/Screenshot_20180412-185239.jpg?dl=0
https://www.dropbox.com/s/ysaacne418dwog7/EpicNPC_Chat - 201804021832.png?dl=0
- However, I acknowledge the seller responded via the messages above.
- I will respond below:

Dear Kirinxo,

### These were your initial statements to me via chat log:
- Seller assured me that the account was a clean account,
and that he had wiped all account data from his devices.
- Seller assured me that he had not logged into the account,
and prior to the sale, only played on his iPhone and iPad.
- Seller did a double check to ensure integrity of data, by verifying
and wiping all of his personal devices. He sent video as evidence.
- Seller assures me that I am the only one who has access to the account.

### This is a summary of what you are stating in your previous post:
- You have a copy of the account with you.
- The account you possess is bugged/messed up.
- Someone is accessing your account, and you do not know who it is.
- You are blaming me for the mess up of the account.

### Here is a summary of my statements:
- I made it very clear that I only have 1 copy of the account,
and that copy was to be played in the steam account you provided.
- I received the account ban, and asked for your help.
- You verified it to be true, and told me that I would get a refund by Friday 6 April 2018.

### Here is a summary of my understanding, and response to the seller:
- The account you are presenting does not look like what you were selling.
- You have lied about possessing the account, and recalled it back to yourself,
because you did not want to sell it.
- Your current statement with regards to account security contradicts what you promised to me.
- Your verification was a lie, because you knew that something like this would happen,
and somehow I got a worse/compromised account.
- Given that the account is in your possession, it is your responsibility as to what the account contains,
and who has access to it.
- I have not touched this game/any other game account since the day you promised the refund.
I do not understand what happened to you.
- Given that the account is clearly bugged, as I warned you via chat log,
I am not interested in your account, given how you lied about the account's access nature.
- Please provide me with a full 100% refund, given you already own the account,
and do not want to sell it to others.

Kirinxo · Apr 12, 2018

As stated that in our conversation you indicated that my account was buggy due to the fact that there were still ghost log ins. We had resolve that issue by u telling me to replace the Game Center save fill. I had provided video as evidence for that.

U had acccess to the account in order and u clearly indicated that you could play it without any problems until the next day. However, how u got the account banned on steam is unclear to me. If I wanted to recall the account I could’ve have just refunded you the 75% and continued playing on it. Why would I get rid of my precious account that I could sell for more. Makes absolutely no sense to me.

I am am in no obligations to refund you for you still have access to my account that u stated to have been banned but have clearly not.

You say say someone else has access yet your the only one that had access to the account on file.

- - - Updated - - -

I have already fulfilled my role as seller. Provided you the account. Access from the platform u required. Have u video of the deleted account that u asked for. U stated u have access and could play it. We agreed if the problem was due to my end but I had no work in you causing the unaccess of the account. The account is no longer belongs to me but to u. I can’t guarantee the refund if u caused the problem to the account. How can u prove to us that you have no access to it?

I cant provide refund when I have clearly gave u everything for the account along with having done nothing wrong on my end to cause u to be banned

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 1933HRS

Dear Kirinxo,

Your account is now back with you,
and I have nothing.

You lied about possessing the account,
and your current claims only serve to help you keep
both the money and the account.

I had nothing to do with whatever troubles you are facing now,
and such claims and accusations come without proof from you.

The only access I had to the account you sold me, was through
the steam account you provided. Now, it is banned.

Please provide the refund.

Thanks.

Kirinxo · Apr 12, 2018

What account? The account that you have wiped out completely? I gave u a steam account that was created new. It is your responsibility to have protection and save it on ur phone or the similar sort.

You got yourself the ban so how is it that it is my fault for provided u a new steam account and u getting it banned? What do I get out of it?

This account is sold to you. You have every right to it now. Login information I will provide but I can’t be expected of a refund of an account that u have access to already.

Let me summarize, I have sold u the account. Gave you logging of the account. U purposely got it banned and is now trying to get a refund when u still have access to it. Wipe whatever’s left and demanding a full refund. I will not refund for an account that I as sold to u in full safety to only be banned and deleted by u

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 1950HRS

Kirinxo said:
What account? The account that you have wiped out completely? I gave u a steam account that was created new. It is your responsibility to have protection and save it on ur phone or the similar sort.

You got yourself the ban so how is it that it is my fault for provided u a new steam account and u getting it banned? What do I get out of it?

With regards to the account,
I do not know what you are speaking of,
and it was not raised to me at any point
in our conversations.

With regards to what you get out of it,
it appears that you wanted to avoid this dispute for several days,
and find a way to keep both my money and your game account.
The account you gave me was false and not clean,
that is why it got the ban.

Whatever happened within those several days of non-response,
was within your control,
and not mine.

You had possession of the account,
and so you had control over it.
I did nothing to you,
except test the account provided via steam.

I do not know whether the account
you provided in your recent screenshots was the same as what
was advertised, or doctored as supporting evidence.

For the past several days,
I have been waiting and worrying over you.
I have been carefully documenting what happened and our
interactions during this dispute.
Why didn't you respond to any of my messages,
or any of the moderator's messages?

Anyway, that time has past.
Please provide the refund.

Thank you.

Kirinxo · Apr 12, 2018

Of course you do not know what you are speaking of when has anyone like you have done anything wrong ever admits to it.

As far as the account is concerned, I wanted to testify and provided my findings on this page. Providing price here is similar to provided on Line wth you.

As for my late response it is because of my lack of time on my hands to get on. I could not go online to record nor could I respond. Just know that we all have a life and that I have no reason to explain to you what I do in my life to respond as quickly as you can.

The possession is another matter which I have already responded and provided my finding. I am not responsible for actions that you took on your part. Banning or not I have provided you the account, I don’t play or touch the account other than to provide the evidence sent forth.

i will not be providing a refund now or anytime for an account that you caused problems to

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 2022HRS

Kirinxo said:
Of course you do not know what you are speaking of when has anyone like you have done anything wrong ever admits to it.

As far as the account is concerned, I wanted to testify and provided my findings on this page. Providing price here is similar to provided on Line wth you.

As for my late response it is because of my lack of time on my hands to get on. I could not go online to record nor could I respond. Just know that we all have a life and that I have no reason to explain to you what I do in my life to respond as quickly as you can.

The possession is another matter which I have already responded and provided my finding. I am not responsible for actions that you took on your part. Banning or not I have provided you the account, I don’t play or touch the account other than to provide the evidence sent forth.

i will not be providing a refund now or anytime for an account that you caused problems to

I did not cause any problems to the account,
and you are accusing me of actions without proof.
During my time of play last week,
I played normally within the Terms of Service.
Then, I got the ban.

You have already admitted to possessing the account,
which you lied about,
and also you lied about the verification of the account ban,
because you knew that the account you gave me was faulty.

Anyway, I will leave it to the moderators to decide, based on the evidence set forth.

P.S The seller still has not responded to any of my queries via LINE,
nor read any messages.
I believe this indicates a block, as written here:
http://line-lovers-world.com/2016/07/13/line-blocked-display/

Kirinxo · Apr 12, 2018

If you had played with the normal terms of services how could you have gotten banned?
As our agreement regardless of who has possession I stated that if there were any problems that was of my fault then I would refund 75%. But as we now know I was not the reason for you indicated that you played on the steam account and got it banned. The account is still yours. I can continue to create new steam one after another and if u continue to get it banned then that is not my fault.

I cant give you refund because I will continue to provide you with log ins with the account. Even if I had not have the account in possession, you clearly got the account banned on steam. So hence forth u lost the account of your fault. I didn’t touch the account nor will I continue so I do not have the account for this isn’t even my account that has nothing?

PS. Here is evidence that I did not block for if I had blocked no messages would be received by me. So please refer to Bobby above link. It indicated that when a message is trying to be sent it would be shown as blocked no where in his line message proof does it contain the messages being blocked.
http://res.cloudinary.com/mmobay-llc/image/upload/v1523558962/h9sz8zdbcw5lyjlhgl3l.jpg
also why would I need to respond to u in line when I’m responding here?

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 2106HRS

Kirinxo said:
If you had played with the normal terms of services how could you have gotten banned?
As our agreement regardless of who has possession I stated that if there were any problems that was of my fault then I would refund 75%. But as we now know I was not the reason for you indicated that you played on the steam account and got it banned. The account is still yours. I can continue to create new steam one after another and if u continue to get it banned then that is not my fault.

I cant give you refund because I will continue to provide you with log ins with the account. Even if I had not have the account in possession, you clearly got the account banned on steam. So hence forth u lost the account of your fault. I didn’t touch the account nor will I continue so I do not have the account for this isn’t even my account that has nothing?

PS. Here is evidence that I did not block for if I had blocked no messages would be received by me. So please refer to Bobby above link. It indicated that when a message is trying to be sent it would be shown as blocked no where in his line message proof does it contain the messages being blocked.
http://res.cloudinary.com/mmobay-llc/image/upload/v1523558962/h9sz8zdbcw5lyjlhgl3l.jpg
also why would I need to respond to u in line when I’m responding here?

## Here is the chat log:
https://www.dropbox.com/s/6q0nbkr63hj6tew/Screenshot_20180412-210130.jpg?dl=0

## Based on latest chat:
- Kirinxo lied about giving the 75% refund.
- The seller manipulated his own account, as well as the steam account,
in order to find a way to keep both his account and my money.
- We agree to leave it to the administrators to review evidence for a conclusion.

Kirinxo · Apr 12, 2018

I claimed to refund 75% since I believed that it was my fault due to the video the buyer has sent me indicating ban. Since I have confirm the account has indeed not been banned that meant he himself got the steam account ban. Continuing to monitor the account, he continued to play on it and eventually deleted everything on the account. Now asking for refund when clearly he got the account ban. I cant provide refund because he got the account banned of his own fault.

As far as my possession of the account it is still his account I will continue to give him more steam accounts for him to access it but I will not give a refund because he banned the account himself.

Buyer also claims that I never gave him an account but clearly he had continue to play with the account until he got it banned. Lied about not getting the promised account yet he indicated that he was able to get in

bobbycooldude · Apr 12, 2018

Kirinxo said:
I claimed to refund 75% since I believed that it was my fault due to the video the buyer has sent me indicating ban. Since I have confirm the account has indeed not been banned that meant he himself got the steam account ban. Continuing to monitor the account, he continued to play on it and eventually deleted everything on the account. Now asking for refund when clearly he got the account ban. I cant provide refund because he got the account banned of his own fault.

As far as my possession of the account it is still his account I will continue to give him more steam accounts for him to access it but I will not give a refund because he banned the account himself.

Buyer also claims that I never gave him an account but clearly he had continue to play with the account until he got it banned. Lied about not getting the promised account yet he indicated that he was able to get in

Do you have proof of your claims?

Kirinxo · Apr 12, 2018

Do u have proof that I caused the account to be lost? Please provide me evidence that I caused ur account to be banned that you have indicated this whole time to be banned

- - - Updated - - -

The only proof that you have provided is you playing the account and your steam account banned. What part of it was me causing it

bobbycooldude · Apr 12, 2018

## 12 April 2018 - 2135HRS

Dear Kirinxo,

I think it is very wrong of you to promise a refund to the account,
and now to come back with this story of yours with regards to
who is at fault.

The fact of the matter is, that you promised me a refund,
and verified it. We shook hands on this.
It is clearly written out in the evidence provided in the
chat log.

Now, a few days later after remaining uncontactable,
you decide to find a way to keep my money that I paid you,
and your own account.

It is very shameful and sad.

Please honour our handshake,
and provide the refund.

I empathise with your financial difficulties,
but taking my money, hiding and running,
and withholding your
product, is the wrong way to do it.

I apologise to the moderators
who have to read all these letters.

- - - Updated - - -

Kirinxo said:
Do u have proof that I caused the account to be lost? Please provide me evidence that I caused ur account to be banned that you have indicated this whole time to be banned

- - - Updated - - -

The only proof that you have provided is you playing the account and your steam account banned. What part of it was me causing it

Please see my original post, for all the evidence in the dropbox folder.

Kirinxo · Apr 12, 2018

I am not indicating who is wrong and who is not what I’m saying is I guaranteed u a refund when u sent me a video being banned and losing your account. I come to find out later on that you still had access and eventually everything was wiped out after I left u a message in game. That is my reason for not refunding for finding out the reason for the ban was not of my doing but yours thus since the agreement was for me refunding due to my actions this is null and void since I didn’t cause ur account to be lost to u

bobbycooldude · Apr 12, 2018

Kirinxo said:
I am not indicating who is wrong and who is not what I’m saying is I guaranteed u a refund when u sent me a video being banned and losing your account. I come to find out later on that you still had access and eventually everything was wiped out after I left u a message in game. That is my reason for not refunding for finding out the reason for the ban was not of my doing but yours thus since the agreement was for me refunding due to my actions this is null and void since I didn’t cause ur account to be lost to u

1. You lied about account possession. The account was recalled back to you.
- Why was this not disclosed at any point, during our chat, prior to the dispute?

2. You lied about verification, and went missing for several days.
- You did a positive verification, knowing you had the real account,
and decided to run away from this.
- This was until the moderators sent you a ban warning.

3. You lied about refunding the money.
- Why was I promised a refund on Friday last week,
but got no answer from you for several days?
- Unless you were hospitalised, you are actively avoiding me.

4. I have no access to your account, and you have no proof that I do.
- None of the events that you described earlier in your first post,
were ever raised to me when I tried repeatedly to contact you.
- All I knew at the time, was that I would be promised a refund.

5. The account you gave me was likely hacked to look like yours,
and was inevitably banned.
6. Here is the evidence folder: https://www.dropbox.com/sh/0osqul1s9srl6fy/AADcnx61zFUA-ba3gnQBqPI8a?dl=0
7. Please share your evidence and proof when you can.

Kirinxo · Apr 12, 2018

I had already indicated that I could not get on due to family responisbilities and work and school constraints. As for the trying to avoid you and me getting a ban notice? I could totally really give a single cent about that ban. Ban me so what like I care.

For verification u do know in order to find out if someone has an account u need wait to see right? If I just asked you about logging in would you continue log in for me to catch you? Exactly I needed to wait to see if u really was accessing my account.

As for the refund please please please read my explanation before u respond again. I offered the refund before I knew that you still had access to the account. So when I found out that the account still has not been banned yet u demanded a refund that’s when I started to investigate on the matter.

Next you are the one person that I gave access to my account who other than the sole person who I sold it to has access?

Lastly where is the proof that the account was hacked? I sent u videos of the account, verification that I was on it before I gave u it, videos showing what was on it. Every single little piece of information to access it and when u did u told me u got in and you will continue to monitor it? How can u say u never received the account?

Proof has all been provided in your own pictures and line. U indicated in your chats.
i have sent my proof earlier showing that you have accessed my account after indicating that it was banned but it was not and finally deleting it after I had sent u the message

bobbycooldude · Apr 12, 2018

Kirinxo said:
I had already indicated that I could not get on due to family responisbilities and work and school constraints. As for the trying to avoid you and me getting a ban notice? I could totally really give a single cent about that ban. Ban me so what like I care.

That is up to moderators to decide.

Kirinxo said:
For verification u do know in order to find out if someone has an account u need wait to see right? If I just asked you about logging in would you continue log in for me to catch you? Exactly I needed to wait to see if u really was accessing my account.

Again, I have nothing to do with your account. I never got it,
given that you clearly have your copy,
and I have mine (which was banned under normal use).

Please prove that it was me who accessed your account, and
not a device that you may own and have forgotten.

Kirinxo said:
As for the refund please please please read my explanation before u respond again. I offered the refund before I knew that you still had access to the account. So when I found out that the account still has not been banned yet u demanded a refund that’s when I started to investigate on the matter.

Please prove to all who are reading, that I have access to your account, and not you alone.

Kirinxo said:
Next you are the one person that I gave access to my account who other than the sole person who I sold it to has access?

You bought your account from a previous person, and did not grow it yourself. (Chat Log)
So given that this account was not yours to begin with, you may have shared it with others prior to the sale.
Or, you decided to hide when I kept trying to contact you for help.

Kirinxo said:
Lastly where is the proof that the account was hacked? I sent u videos of the account, verification that I was on it before I gave u it, videos showing what was on it. Every single little piece of information to access it and when u did u told me u got in and you will continue to monitor it? How can u say u never received the account?

Please see the chat log. I asked you to verify the ban, and it was true.
Last thing we got from chat was that you would give the refund on Friday,
by asking your mom for help.

Kirinxo said:
Proof has all been provided in your own pictures and line. U indicated in your chats.
i have sent my proof earlier showing that you have accessed my account after indicating that it was banned but it was not and finally deleting it after I had sent u the message

How do we know that the person accessing the account is not just you, on 2 different devices?
Or maybe your friend?

Either way, your account is your issue, and you are responsible for it.

Please give me the refund, as I do not have the account.
Unless you have the exact account that you promised in your initial sale,
I would like to be returned my money please.

You may decide to try reselling any accounts you possess.

However, please return me my money,
and not defraud me of it.

My trust for you has dropped significantly,
given the 3 lies you gave.
Throughout this thread and in my chats with you,
I told the truth.

Kirinxo · Apr 12, 2018

Here we go once again? How could u just lie in front of everyone that you never got anything? You indicated that you played normally for one whole day without any problems so how do u post now that you never got anything? Now that’s a load of BS?

Yes let let the moderator decide.

bobbycooldude · Apr 12, 2018

Kirinxo said:
Here we go once again? How could u just lie in front of everyone that you never got anything? You indicated that you played normally for one whole day without any problems so how do u post now that you never got anything? Now that’s a load of BS?

Yes let let the moderator decide.

With what you gave me, yes, I played for 1 day on Thursday, 5 April 2018.
After that, we found an issue, and you agreed to perform the refund.

You then disappeared for 5 days without notice,
with the account you secretly kept for yourself to play with.

I agree. Let the moderator review what we have submitted.

Epic 1NPC · Apr 13, 2018

I have been contacted to review this dispute. This will take considerable amount of time to review, which we normally do not do over the weekend. I will fully review this next Monday.

I have only quickly reviewed the dispute and the evidence, so this might already be posted somewhere.

Both buyer and seller, please send me the following information via PM.

Steam login info.
Steam Profile URL
If you receive a new email account, the email login info
What was the email on the account before and after the sale?
If you enable Steam Guard after the sale (yes/no)

Epic 1NPC · Apr 16, 2018

Kirinxo sells MobiusFF account (linked to steam) to bobbycooldude
bobbycooldude receives Steam account
Next day bobbycooldude claims he can't login because someone is playing
2 days later bobbycooldude logs in and account is banned

Three videos were uploaded.

April 12, 8:14 UTC (seller)
April 3, 13:17 UTC (buyer)
unknown

In both videos the Customer ID # was the same, so this confirms the videos are for the same MFF account.
Customer ID: 20*c - **** - 8**0 (hiding it for security reasons)

In the 3rd video the date and customer ID number are not visible so I can't confirm what account this is or when this video was made.
https://www.dropbox.com/s/fg0lflnezld0sfu/account non functional.mp4?dl=0

There are 2 possible scenarios.

1) Account was never banned, but was later wiped due to some violation.
2) The account was banned, someone contacted support and got it unbanned, but support wiped it for the violations.

bobbycooldude do you have any more evidence for that 3rd video where it shows the account was banned and also the customer ID and the date?

- - - Updated - - -

I tried logging into the MFF account via Square-Enix's website, but it does not appear the Steam account was ever linked to the MMF account. Does this MMF account have a dedicated SE login without Steam?

bobbycooldude · Apr 16, 2018

EpicNPC said:
Kirinxo sells MobiusFF account (linked to steam) to bobbycooldude
bobbycooldude receives Steam account
Next day bobbycooldude claims he can't login because someone is playing
2 days later bobbycooldude logs in and account is banned

Three videos were uploaded.

April 12, 8:14 UTC (seller)
April 3, 13:17 UTC (buyer)
unknown

In both videos the Customer ID # was the same, so this confirms the videos are for the same MFF account.
Customer ID: 20*c - **** - 8**0 (hiding it for security reasons)

In the 3rd video the date and customer ID number are not visible so I can't confirm what account this is or when this video was made.
https://www.dropbox.com/s/fg0lflnezld0sfu/account non functional.mp4?dl=0

There are 2 possible scenarios.

1) Account was never banned, but was later wiped due to some violation.
2) The account was banned, someone contacted support and got it unbanned, but support wiped it for the violations.

bobbycooldude do you have any more evidence for that 3rd video where it shows the account was banned and also the customer ID and the date?

- - - Updated - - -

I tried logging into the MFF account via Square-Enix's website, but it does not appear the Steam account was ever linked to the MMF account. Does this MMF account have a dedicated SE login without Steam?

Dear Sir,

I do not have more evidence, as of now.

The best that I could provide was the video,
and the conversations that I had with the seller.

That video (of the ban) was made on the 6th April 2018, in
which I shared it with the seller.

The seller tried logging in via that same steam account,
and confirmed the issue on that date.

I am unsure about the dedicated login,
as I am a new player to this game.

Epic 1NPC · Apr 16, 2018

The seller tried logging in via that same steam account,
and confirmed the issue on that date.

Can you post a screenshot where the seller confirmed the account was banned?

@Kirinxo, please confirm if this MFF has a separated dedicated SquareEnix login for the main site.
https://www.na.square-enix.com/mobiusff/

If it does have login, please message me with the login info.

bobbycooldude · Apr 16, 2018

EpicNPC said:
Can you post a screenshot where the seller confirmed the account was banned?

@Kirinxo, please confirm if this MFF has a separated dedicated SquareEnix login for the main site.
https://www.na.square-enix.com/mobiusff/

If it does have login, please message me with the login info.

Here is the screenshot:
https://www.dropbox.com/s/2vq989cv3gr2092/Chat Log - 6 April 2018.pdf?dl=0

Epic 1NPC · Apr 16, 2018

Thank you. We will accept this as evidence the account was banned.

Base on this evidence and the videos, it appears the account was banned, then someone contacted support and got it unbanned, but support wiped it for violations.

That image also shows that Kirinxo never used Steam to access the account before, this must mean there is a second separate login for Square Enix.

As this time, it appears someone contacted Square Enix support and provided enough evidence to get the account unbanned.

I do not believe it would be possible for bobbycooldude to do this as it does not appear he received much information on the account. That means either the seller Kirinxo or a previous owner contacted support to get it unbanned.

I'll wait for another reply from Kirinxo before making a final decision.

Epic 1NPC · Apr 17, 2018

[MENTION=590814]Kirinxo[/MENTION] was online today and didn't reply. He's still online so hopefully he replies soon.

Kirinxo · Apr 17, 2018

The account was never linked to the SE website. It was only ever given to me by the original seller through one time password.

Here is the video that shows the date and time as well as the account ID
As you can see coming in it has been wiped but has not indeed been banned.
I have also slowly showed the supremes that can be bought again through the ability shop tab indicating that the account have the supremes listed and Ultimate Heroes to see that this is the very same account given to the buyer that he indicated was banned.

[HIDE=37432]Original Steam Account
User: mobiusffsupreme
Pass: mobiusff123

Backup Steam Account
User: mobiusffsupreme1234
Pass: mobiusff123[/HIDE]

https://youtu.be/S2-m5A3zjXM
As you can see from the backup Steam Account the account is still there.
My analysis is that
1) Bobby did something to cause a violation to the steam account. However he somehow managed to access and eventually wiping the account upon finding out I can still access the account. So as you can see I have sold the account to the best of my abilities but I didn’t cause a violation for if I did there would have been a ban on the entire account

Epic 1NPC · Apr 17, 2018

Kirinxo buys MFF account from OO
Kirinxo sells MobiusFF account (linked to steam) to bobbycooldude
bobbycooldude receives Steam account
Next day bobbycooldude claims he can't login because someone is playing (unconfirmed)
2 days later bobbycooldude logs in and account is banned (verified, video provide)
About a week later the account is unbanned, but wiped/reset

We have confirmed that the account was banned and unbanned.

1) We have video evidence showing the account was banned on April 3.
2) We have chat evidence showing Kirinxo confirmed the account was banned on April 6.
3) We have video evidence showing the account is no longer banned on April 12, but it's been wiped.

Kirinxo said:
My analysis is that
1) Bobby did something to cause a violation to the steam account. However he somehow managed to access and eventually wiping the account upon finding out I can still access the account. So as you can see I have sold the account to the best of my abilities but I didn’t cause a violation for if I did there would have been a ban on the entire account

This analysis can't be true.

It's possible bobby caused the initial ban, yes, we have no evidence to show why it was originally banned. However bobby does not have the ability to unban the account. All he has was the email and Steam login info. This is not enough to get an account unbanned if he contacted support.

This means someone else, who had detailed account information, contacted support and got it unbanned.

My analysis is this:

Account was sold to bobbycooldude
Previous owner contacted support to claim it was stolen.
Support initially bans the account
After further support negotiation, SE decides to unban the account but wipes it.

As stated, we have confirmed the account was banned and unbanned. There is no way bobbycooldude could have unbanned it.

Since the previous owner recalled or attempted to recall, Kirinxo you will have to issue a refund to bobbycooldude. You can then dispute the payment against the person you purchased this account from.

bobbycooldude · Apr 17, 2018

EpicNPC said:
Kirinxo buys MFF account from OO
It's possible bobby caused the initial ban, yes, we have no evidence to show why it was originally banned. However bobby does not have the ability to unban the account. All he has was the email and Steam login info. This is not enough to get an account unbanned if he contacted support.

Dear Sir,

I would like to assure you and @Kirinxo that as far as I know,
I did not do anything that violated the account, and caused a ban.
Although I am a new player, I did my best with common sense
in how to play the game.

It would be against my interest in damaging the account,
or harming its contents.
This is because I invested a significant amount of money
in purchasing the account, and did my very best to ensure
that it would run well.

I played only on a Windows 10 PC,
via steam through the account that was provided.

I only had that game running, and no other programs running,
at that time
during gameplay.

I did not play the game on any other platform.

**update**
I have tried messaging [MENTION=590814]Kirinxo[/MENTION] via line, but it seems that he has left the chat.
I tried searching for his Line ID(Kirinace96), but no results were returned.
Screenshot: https://www.dropbox.com/s/4qhjooi0cnw60p1/Screenshot_20180417-202516.jpg?dl=0

Epic 1NPC · Apr 18, 2018

We are waiting for @Kirinxo to reply. Kirinxo has been email notified.

The refund amount is the previously agreed amount of 75%. Kirinxo will have 24 hrs to issue the refund. If he does not, he'll be banned for failing to resolve this dispute.

Epic 1NPC · Apr 19, 2018

Kirinxo has been banned for failing to respond and resolve this issue.

scammers info:
[email protected]
Kirinxo
[email protected]
WhatsApp: 8327984480
Acepham26
Kirinace96
Kirinx#2206
bleachtellsell
https://steamcommunity.com/profiles/76561198130733976

Refund for sale of game account (Mobius)

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