problem with a fee refund

[berkastiel]

Good afternoon

My question is the following:

Since Friday I had a pending transaction for the purchase of an account, for which we agreed with the seller to request the mm service for said purchase, a service that I paid using a credit card, but because no mm wanted to take the request, we had to cancel the transaction and therefore 100% of the money that was used to cancel the payment rate required by the mm had to be returned.

According to the message that I received from epicbot, because the account transaction had been cancelled, the money should be returned within 24 hours, but more than 24 hours have passed and I still have not received said the fee refund


In that case, what should be done?

I leave attached the Middleman transaction number, which is "79111"

Thank you for your attention and I look forward to your response.

 

[doomedtofail]

okay so the refund on our side is within 24 hours. But the refund to your card or bank is up to the card issuer/bank. Typically is 3-5 business days but like I said this is what the bank/card issuer sets as a rule not us. There are occasions that the refunds that take longer and may need assistance but these are rarer and it would be too soon to tell.

 

[EpicNPC]

The above is correct.

I see the refund was already issued yesterday. It can take up to an additional 3 days before you will see it on your credit card.