Playing Victim Buyer, please remove the feedback

[FRI3NDS-Store]

https://www.epicnpc.com/feedback/feedback/755341/view

Transaction was so smooth and fast when its done and the buyer was get the account as well.

But suddenly on the morning buyer was told me that the account was getting banned.

I do some research on many groups and community and find that 3rd app just like VPN, Cheat, Mod or something that will banned account.

The buyer was tell me that he using VPN to change the password, so thats completely full he's fault. After that, I refunded a half of the deal because its pure by buyer fault, since he is careless that using some 3rd party aplication to change this data game.

After i refunded, he wrote the review that i used VPN too and blame me because i do some reroll with VPN or something. And for note i already sold more that 40+ account and its totally safe, because i NEVER using VPN, Mod, Cheat or something.

Heres the proof that hes saying he using VPN to change the password. I hope this is can be warning for you that selling an account to him, because the buyer was so PLAYING VICTIM i dunno maybe he fail on gacha or something.

Proof that he's using VPN

I already told him that im NOT USING VPN but hes always told me that i do (Playing Victim) :

After that because i have a kind of heart, i keep refunded 50% of the money even i know this is happen because he's fault and careless, proof that i already refunded :

But after that, he leave me a bad review told me that im using VPN or something and Playing Victim. I already msg him, but he dont anwer me again but he's keep online an still looking for the forum, proof that He's not answering me :

Please, i want my right and keep away from buyer like this. I hope Epicnpc can give him some punishment or something because i scare he will doing the same things on another seller that innocent. Thank you and please remove the feedback sir, that i want is only that

 

[EpicNPC CM]

@rachelying

 

[rachelying]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Hello let me run down the timeline of what happened:

1. I put up my thread to buy a specific account for Star Rail
2. He DMs me with an account asking whether I'm interested
3. After checking through screenshots and other details, I agreed to pay $15 via Wise
4. Payment proceeded
5. Account transfer where he binds my email to the account
6. Used VPN to change the password as it does not let me without it (no way am I using the password he gave me, he still has access)
7. Played fine throughout the night till the late morning around 11am where the banwave happened
8. I contacted him regarding the ban, and he told me about the several reasons for bans (using 3rd party/macro/using colour on bio... which were quite broad because there's a lot more to it)

• https://www.reddit.com/r/HonkaiStarRail/comments/13mp80b/account_banned_for_security_risk/
• https://www.reddit.com/r/HonkaiStarRail/comments/13ocmxk/what_are_people_getting_banned_for/
• https://www.reddit.com/r/HonkaiStarRail/comments/13lghma/please_explain_why_im_am_f2p/
• Other proofs on the Official Star Rail discord, suggesting that people were getting banned anyway without VPN + it was largely due to rerolling accounts
• TLDR; rerolling accounts with the same email(salted) / using roll accounts (low TL accs with tickets ready to pull) / Emulators ... these are things beyond my control, more on seller.

9. I contacted Hoyoverse Star Rail CS to ask for details on the ban + requested for refund from the seller (picture below)

10. I got into a heated argument with the seller, he proceeds to state that ok he'll provide a 50% refund (what?)
11. I said fine, but the next day another buyer of his contacted me and told me their account got banned too. Same "Security Risk" reason and they did not use a VPN. So clearly, it isn't because of the VPN anymore.
12. Seller proceeds to give that buyer a 100% refund instead because the buyer contacted CS like he told him to, and that I didn't. Further reinforces that the only reason the account got banned was VPN usage.

13. Keep in mind that I have bought 3-4 other Star Rail accounts since launch, several sellers have told me to use VPN to secure the account as it would be impossible to change the password (you'll face an error) otherwise. Every one of those accounts I have bought (if needed I can show), have not been banned except for this seller's.
14. I'm pissed that the reasoning behind this seller on the account getting banned is the VPN usage from my end, when clearly, there are other factors he refuses to consider that might be on his end instead (see point 8.).
15. I have no idea why he would want to tell me that he provided the other buyer 100% refund while only 50% to me after the dispute was put up. I mean, really that's not necessary unless you're trying to rub salt onto the wound.

 

[rachelying]

One more thing, the account he sold to me was not even from the list of threads he would typically post to sell accounts / on his catalogue. It was an account pulled out from god knows where. Naturally since it got banned, I would want to raise this point up aswell.

Seller claims that I am playing the victim, when I am trying to explain to him VPN is not the only reason that the account can receive "Security Risk" ban, clearly in point 8 in all those threads, you will come to realize a lot of it are factors that the reroller/seller may have incurred and not the buyer.

 

[FRI3NDS-Store]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

First off all, for the many2 question why im not list the account on catalog because i just want to and then i see your post omg so i just try comment on your post then we deal.

This is forum, no need all create thread. You already create the thread that need an account, then i offer it to you...

Second, i have already search and got another someone that tell me he using VPN for change the data them boom the account just got banned. Here's for the proof thats why im not recommend at all to using 3rd party app, because for this new game the security risk is too high.

Here's article that not recommend using VPN too...
https://gamingonphone.com/news/honk...e-players-question-the-games-security-system/

And the last, we already have an deal to refund it on 50% and you agreed with that right. I will give my refund a 100% if the account pure got ban because of my fault since you said you the one using VPN, because i dont want to refund if its not my mistake. You bought only 3-4 account, i just sold more than 40 and there is no complaining about the ban except two guys (the refund 100% and him). The other guy was nice, and tell me that he not using anything so i assume maybe there is wrong about my account, but after i sell another account there is no one complaining about my account again so i assume again maybe because we just bad luck that happen because this Mihoyo security risk. But for him, he accuse me that im using VPN so thats why he using too (truly i never using any of that). Thats why i refund 50% of it and he's agreed with that.

I just was accept all of it, but why he just keep blaming me too and being rude until disrespect someone job or disrespect to someone life background. I dont want to banning or keep arguing with him, i just want to remove or edit the feedback because this is not forum or community like Facebook or Reddit or Instagram that you free and write anything you like. Thats it, thank you.

 

[rachelying]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

1. The deal of 50% refund was only agreed by me because I was unaware there are other factors that can lead to a ban - your other customer did not use VPN and got banned too. I do not think it is wrong to suspect your supply as faulty even if it's 1-2 accounts.

2. Plus that photo you've sent above is a transaction you just done today, not before my situation. You did not give me a warning like this beforehand not until my case and the other buyer mentioned in point 1 was brought up to you.

3. Your other source of VPN banned is from... gamingonphone.com? A generic general blog post. Mine are from Official Star Rail reddit and Discord with actual players getting banned without the usage of VPN.

4. Of course I am angry at you. You tell me that I did not contact CS when I clearly did. Then proceed to ignore all other reasons the account could've gotten banned.

5. All of this could have been resolved if you gave me the fair treatment of 100% refund too. The other customer sent an email to CS without getting a reply, and got a full refund, while I did not. They did not use VPN and I did. So what? The outcome is that we both got banned for "Security Risk".

6. Read below:
Your customer bought the account off you 2 weeks ago - No VPN.
I bought your account off you 2 days ago - VPN.

Both accounts got banned for "Security Risk" anyway on the same day at the same time.

Do you see why I am upset at you? You are failing to realize VPN is not the only reason. It's your stock, even if it's just some accounts getting banned from your 'safe stock' there are some faulty ones, and both me and this buyer unfortunately received these unlucky accounts.

 

[rachelying]

On my end right now, I apologize to you sincerely for being rude. Yet you cannot expect me as the customer to remain not angry at this point when you're not listening to what I have to say about other factors leading to the ban (proof is both accounts got same "Security Risk" ban anyway with or without VPN) and you forget I did contact CS and said I did not.

Clearly $7.5 is not a big deal for both of us, but our reputation is.

Just refund fully and make it fair for both parties and we'll get the feedback adjusted. I have no clue why you needed to drag this on for so much.

 

[FRI3NDS-Store]

Really im sick of it. You said you have more "economic life" than me, but you dont get the point, really.

I bring that photo, to give the proof that VPN can get the account into trouble to be banned.

And why i refund 50% is because you the one using it, and accuse me that im using of it that the truth i never using. Thats it, dont need write it long if you dont get the point of it.

Im tired to explain to you at all again and again. Ah okay fine, for the rest of my life to gain peacefully i'll do it for you

 

[rachelying]

You are not understanding my point, but I do not care.

I have already acknowledge you not using VPN, that was already well stated and I already apologized for in DMs.

I am saying, there are other factors from your end that could have led to the banned accounts.

 

[rachelying]

Seller provided refund in full.

You may go on ahead and remove feedbacks from both parties. @EpicNPC CM

 

[EpicNPC CM]

Feedback Disputes

1. If TG was used, we will review feedback disputes as normal.
2. If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
- If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
- If proof of transaction is not provided, the feedback will be removed

 

[FRI3NDS-Store]

Feedback Disputes

1. If TG was used, we will review feedback disputes as normal.
2. If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
- If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
- If proof of transaction is not provided, the feedback will be removed

I just already refund full 100% for now, so the problem is already clear. And i just want the feedback is removed please

 

[EpicNPC CM]

Changed to neutral/Resolved.