PlayerAuctions.com - scams and poor customer service - Banned after 10+ years

[Corby]

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Banned after 10+ years and 10,000 feedback​

Was permanently suspended after 10 years and 10,000 feedback on their website. Officially, I was banned for using foul language with their customer support representatives after they repeatedly failed to acknowledge or fix website bugs for multiple years. Such as failure to send on-site messages, update offers correctly, make payments to purchase goods off their website, or even accept refunds from unsuccessful purchases. Some bugs resulted in customers payments being stuck for over 2 years. Examples below. If you have done business on PlayerAuctions, I would highly encourage you to make sure you were paid correctly, or that your refund was properly sent to you. Do not trust PlayerAuctions automated fees, calculate your Total sales BEFORE fees, and then calculate your fees YOURSELF to ensure they are accurate.

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I was also permanently suspended due to occasionally providing incorrect information during account deliveries. Specifically an email or password had a typo which was swiftly corrected during dispute. PlayerAuctions referenced 10 specific disputes as justification for my suspension. However 9 of them were closed in my favor when I resolved the issue, and the 10th one was refunded to the customer after he disputed 60 days from the original day of sale. Which is far outside the maximum 30 days PlayerAuctions lets sellers offer. They claimed that even though my account insurance was 30 days maximum they decided it was still my fault for the customers issue 60 days after sale and made me refund. The customer got banned for RWT and even showed the company telling them the ban was for buying an account which voids PlayerAuctions account warranty. PlayerAuctions did not care. Despite these errors being corrected and a significant portion of customers closing disputes in my favor after I provided satisfactory resolutions to their issues. I got permanently banned.

You can believe the official reasons for my suspension as explained above. However, im sure its just poor timing, but I was banned 24 hours after notifying them of my discovery of website bugs that resulted in customers payments being stuck for 2 years. The customer sent money to make a purchase, but the system never verified it and so it sat there pending verification for 2 years. The customer presumably never noticed that PlayerAuctions took their money for something they never received. Probably because as shown above, they had multiple failed payments before having successful ones. Resulting in multiple charges and multiple refunds being required. The photos below are from the same timestamp as the 2nd photo above (April 8th 2022) showing what the order status and event log of a Verifying Payment looked like at the time of taking a photo. The event log, and current status of the order shown above in the April 8th photo shows as still active in the system. I took the photo April 8th 2022, and you can see orders as far back as September 2020 that are Verifying Payment still.

After my suspension, I realized that the bug that affected my customers stuck paymetns, may have affected my withdrawls. So, after auditing my gross sales, removing fees as advertised on PlayerAuctions website, and comparing that to what was actually received in my bank account, I discovered what I believe to be $20,000+ discrepancy in PlayerAuctions favor. If you need legal assistance with a dispute involving PlayerAuctions please contact me as I have firsthand experience with their Terms of Service and their specific clause for disputing their actions/decisions involving the American Arbitration Association. DESPITE WHAT PLAYERAUCTIONS TERMS OF SERVICE SECTION 13.4 SAYS, YOU ARE NOT CAPPED TO $100 IN DAMAGES. THAT IS A LIE.

Because of my combined experiences, and many others such as PlayerAuctions being TRADE WITH CAUTION ranked on other websites due to their disputes on those platforms. I would highly discourage anybody from using PlayerAuctions. There are many other places you can do business nowadays that do not involve this company. If you have done business on PlayerAuctions, I would highly encourage you to make sure you were paid correctly, or that your refund was properly sent to you. Do not trust PlayerAuctions automated fees, calculate your Total sales BEFORE fees, and then calculate your fees YOURSELF to ensure they are accurate.

Admins/Mods if PlayerAuctions wishes to dispute this feedback please make sure to get their consent to contact me for my proof. I would be happy to show you my bank records, matching withdrawl statements. and the excel sheet that puts it all together.

 

[Corby]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Evidence of them refunding multiple customers outside of their warranty period.
One who made a purchase on 4-5-2021, raised a dispute on 5-20-2021, and got refunded on 5-26-2021.
The other custoemr made their purchase on 2-5-2021, raised a dispute on 5-19-2021 three months later, and got refunded on 5-24-2021

The customer was outside the warranty period, and yet PA still refunded them.






One customer contacted an employee of the game company over discord, and was told not to buy accounts as it is against game rules. https://i.imgur.com/3E8jLru.png. This was the evidence the customer submitted in their dispute when asking for a refund. The company was doing a mass ban/crackdown on account sales during this time period. Not only were the customers outside of my warranty period, their suspension voided their warranty shown above. I want to point out that all customers who had purchases within my 30 day warranty I still refunded or replaced despite not being required to. I drew the line at my warranty expiring specifically because PlayerAuctions sells 1 year extended warranty coverage for my accounts. They share 0% of that money with me, and as such because the accounts specifically fell under THEIR warranty coverage. I refused to refund the customers.

 

[wankey12]

@PlayerAuctions

 

[germr]

They did you dirty. Where do you plan to sell now?

 

[Corby]

They did you dirty. Where do you plan to sell now?

• I have 14,000 feedback on eldorado
• I am level 123 seller on g 2 g
• I have over 1,000 feedback on sythe.

I am attempting to gain some feedback here now, and I noticed this wonderful sub-section so I decided to air my dirty laundry with PlayerAuctions. They decided to uphold their ban after multiple attempts to lift it and since they cant ban me twice there is nothing stopping me from posting all of my juicy dirt. They really screwed up because I am the #1 seller of Oldschool Runescape accounts by a large margin and I have taken all of my business to eldorado. They are welcome to admit their mistakes and lift my suspension but until then I plan to post my screenshots and story everywhere that my name has value.

 

[germr]

• I have 14,000 feedback on eldorado
• I am level 123 seller on g 2 g
• I have over 1,000 feedback on sythe.

I am attempting to gain some feedback here now, and I noticed this wonderful sub-section so I decided to air my dirty laundry with PlayerAuctions. They decided to uphold their ban after multiple attempts to lift it and since they cant ban me twice there is nothing stopping me from posting all of my juicy dirt. They really screwed up because I am the #1 seller of Oldschool Runescape accounts by a large margin and I have taken all of my business to eldorado. They are welcome to admit their mistakes and lift my suspension but until then I plan to post my screenshots and story everywhere that my name has value.

I did use eldorado early on, but I didn't like it for some reason. G 2 G my go-to place for currencies and some items and I know I can trust it because there are multiple sellers that have level and accs in other sites as well. I tend to buy from the same ppl unless i find a way better deal.

 

[Corby]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

I did use eldorado early on, but I didn't like it for some reason. G 2 G my go-to place for currencies and some items and I know I can trust it because there are multiple sellers that have level and accs in other sites as well. I tend to buy from the same ppl unless i find a way better deal.

I was on eldorado the first year they came out and I have some private discord contacts that reached out during early development so im a bit biased. g 2 g doesnt have livechat but eldorado does and from my experience theyre pretty competent at their jobs. Ive heard its went a bit downhill recently but my personal experience has stayed the same. Really good customer service from eldorado.

g 2 g support during disputes has been severely lacking, i do not have a personal contact there despite multiple requests and multiple attempts to reach out to resolve issues involving website errors and email support just doesnt cut it. g 2 g seems to have the most amount of applications and useful features though, and despite poor customer service their intuition as to what would be useful as a seller is better than eldorados so far.

 

[Tony and Friends]

in theory, about your situation, any site can do like that, ie calculating fees "incorrectly"

but nobody will never investigate that
rare exceptions occurs, like one per 10 years ie your case where seller decided to check every transaction

so i always on all middleman sites setting a price of my products higher than base price+fees
to cover this potential theft/incorrect fees

but Playerauctions must also respond for another lie, described here (i doubt they will ever answer, only legal actions must work from now)
https://www.epicnpc.com/threads/playerauctions-hates-ukraine.2667756/

 

[Corby]

@PlayerAuctions

I'm sure they will reply just like they did to these other reports about them

https://www.sythe.org/threads/playerauctions-support-is-a-joke/

https://www.sythe.org/threads/playerauctions-refund-scam/

Oh wait. They didnt, despite running a Market Discussion thread and being active on the website https://www.sythe.org/threads/playerauctions-issues-resolution-thread/ They conveniently abstained from commenting on those disputes.

 

[Corby]

@PlayerAuctions

Last seen 2 days ago, theyve been on regularly, wont respond to this thread though.

 

[Corby]

 

[doomedtofail]

PlayerAuctions banned me for buying back an account someone did not want they wanted refund on. There was no direct way to refund so i just paid customer directly. They did not make money on it so they banned me. They also ran me in circles with their support for a over year trying to get it undone. The escalated teams never once responded to my emails. Even never assisted me here, even when I was high profile assisting them with disputes here. I asked for assistance and never got it.

 

[Corby]

They logged in today

 

[Black Panther]

They logged in today

Still no reply from them?

 

[Corby]

Still no reply from them?

They never reply to legitimate complaints

https://www.sythe.org/threads/playerauctions-support-is-a-joke/

https://www.sythe.org/threads/playerauctions-refund-scam/

 

[Corby]

https://www.sythe.org/threads/playerauctions-issues-resolution-thread/page-95#post-40239654

He may be banned but be speaks the truth.

 

[Black Panther]

What's your conclusion on why PA did this to you?

 

[Corby]

What's your conclusion on why PA did this to you?

I don't think they liked me because I told their COO that I was going to stop advertising PlayerAuctions to my customers and instead send them to Eldorado over their poor customer support and dysfunctional website. I think they found excuses to ban me because I upset their feelings. Ultimately, their justification for my suspension was my foul language i used towards support but you can be the judge its all explained above.

 

[Black Panther]

I don't think they liked me because I told their COO that I was going to stop advertising PlayerAuctions to my customers and instead send them to Eldorado over their poor customer support and dysfunctional website. I think they found excuses to ban me because I upset their feelings. Ultimately, their justification for my suspension was my foul language i used towards support but you can be the judge its all explained above.

That might explain the ban but what's the excuse for keeping your funds?

 

[Corby]

That might explain the ban but what's the excuse for keeping your funds?

They are scammers. They owe EVERYONE money because they stole from EVERYONE. Theyve been notified of, and verified these errors in 2021, 2022, and 2024 but do you think they retroactively identify additional ones? No of course not. They only "fix" the issue if you bring it to their attention and even then they might just ban you to keep it. Banned acc payments held indefinitely.

 

[Black Panther]

They are scammers. They owe EVERYONE money because they stole from EVERYONE. Theyve been notified of, and verified these errors in 2021, 2022, and 2024 but do you think they retroactively identify additional ones? No of course not. They only "fix" the issue if you bring it to their attention and even then they might just ban you to keep it. Banned acc payments held indefinitely.

Thank you.

So they seem to be doing this to many sellers from the looks of it.

 

[Corby]

Thank you.

So they seem to be doing this to many sellers from the looks of it.

Yes

I have confirmed with other vendors PlayerAuctions failed to pay them correctly, along with customers. They are scamming.

 

[Black Panther]

Sorry to hear that. You'll have to consider taking them to arbitration.

 

[Corby]

Sorry to hear that. You'll have to consider taking them to arbitration.

I hope other people read this and understand what I am having to go through and avoid it. There are better websites available.

 

[Junkdog]

Did PA still give you back your balance when you got ban ? I just also got ban from PA and my balance for my next rent are still inside

 

[Corby]

Did PA still give you back your balance when you got ban ? I just also got ban from PA and my balance for my next rent are still inside

You need to take them to court to get them to pay up from my current experience.

 

[Black Panther]

You need to take them to court to get them to pay up from my current experience.

Did PA still give you back your balance when you got ban ? I just also got ban from PA and my balance for my next rent are still inside

Report it to the FTC: https://reportfraud.ftc.gov/#/

Submit BBB Complaint: https://www.bbb.org/us/de/wilmington/profile/games/playerauctions-llc-0251-92017526

Did you try these options?

 

[doomedtofail]

Report it to the FTC: https://reportfraud.ftc.gov/#/

Submit BBB Complaint: https://www.bbb.org/us/de/wilmington/profile/games/playerauctions-llc-0251-92017526

Did you try these options?

BBB is a non governmental agency and has no authority, sometimes they have some negotiation luck with companies, but they have zero authority. They also will have no sway over a Korean based company.

 

[Tony and Friends]

BBB is a non governmental agency and has no authority, sometimes they have some negotiation luck with companies, but they have zero authority. They also will have no sway over a Korean based company.

but PA based in L.A. isnt it

 

[Corby]

but PA based in L.A. isnt it

They are a Delaware company headquartered out of Los Angeles California. but their mailing address is Korea. USA laws apply to their business. In some places, like the EU, you have more protections. I believe they will tell PA to get ****ed and obey their laws instead which are much more strict.

 

[Corby]

Did PA still give you back your balance when you got ban ? I just also got ban from PA and my balance for my next rent are still inside

They did give me back my pending balance. but they scammed me much more and I am clawing my money back in court.

 

[sachamo88]

Good luck with that. I’m waiting on a refund that can’t magically post to my account. Seller sold me a banned account me and seller both settled a dispute rather fast and been 6 days and no refund. When contacting Cs they state refund can’t be issued to your account.

 

[Corby]

Good luck with that. I’m waiting on a refund that can’t magically post to my account. Seller sold me a banned account me and seller both settled a dispute rather fast and been 6 days and no refund. When contacting Cs they state refund can’t be issued to your account.

I am about to submit my evidence with them if you want to enter as a witness let me know maybe we can get something done

 

[Black Panther]

Good luck with that. I’m waiting on a refund that can’t magically post to my account. Seller sold me a banned account me and seller both settled a dispute rather fast and been 6 days and no refund. When contacting Cs they state refund can’t be issued to your account.

Report it to the FTC: https://reportfraud.ftc.gov/#/

Submit BBB Complaint: https://www.bbb.org/us/de/wilmington/profile/games/playerauctions-llc-0251-92017526

Your solution is here.

They are a Delaware company headquartered out of Los Angeles California. but their mailing address is Korea. USA laws apply to their business. In some places, like the EU, you have more protections. I believe they will tell PA to get ****ed and obey their laws instead which are much more strict.

It's free to submit complaints and takes minutes. Try it.

 

[Corby]

During arbitration I am provided something called Discovery where i can request additional evidence that PlayerAuctions refuses to hand over normally and they are legally required to do so. Of course they will claim that its irrevelant and I must fight to explain why I want them to give me certain files/emails/order information about other vendors. I am waiting to submit claims until I am provided more evidence from them during my legal dispute.

Report it to the FTC: https://reportfraud.ftc.gov/#/

Submit BBB Complaint: https://www.bbb.org/us/de/wilmington/profile/games/playerauctions-llc-0251-92017526

Your solution is here.



It's free to submit complaints and takes minutes. Try it.

 

[Black Panther]

How do you intend to collect this judgement if you receive one in AAA?

 

[Corby]

How do you intend to collect this judgement if you receive one in AAA?

They only owe me a little over $20,000 according to my math I doubt they will refuse to pay me after judgement because I can start seizing their assets. If they fail to pay me I plan to legally seize their website domain and I will instead have it redirect to eldorado.gg until they pay me. That only happens if they refuse to pay me and I win my case.

 

[Black Panther]

If they fail to pay me I plan to legally seize their website domain

Will be interesting if you pull this off. Haven't heard any cases of a domain being seized as a judgement but I suppose it's technically possible as it's an asset. There are some ways PA can protect themselves to avoid this but I won't share.

For reference:

Yes, a court can order the seizure of a domain name as part of a judgment to satisfy a debt.

If a court finds that a person or entity owes money to another party, and that domain name is considered an asset of the debtor, the court can order the seizure of the domain. This is often done to liquidate the asset and satisfy the judgment.

However, there are some factors to consider:

• Jurisdiction: The court must have jurisdiction over the domain name registrar or the entity that owns the domain.
• Due Process: The debtor must be given due process and have an opportunity to defend their rights.
• Alternative Remedies: The court might consider alternative remedies, such as garnishing wages or seizing other assets, before resorting to domain name seizure.

 

[Corby]

Will be interesting if you pull this off. Haven't heard any cases of a domain being seized as a judgement but I suppose it's technically possible as it's an asset. There are some ways PA can protect themselves to avoid this but I won't share.

For reference:

Yes, a court can order the seizure of a domain name as part of a judgment to satisfy a debt.

If a court finds that a person or entity owes money to another party, and that domain name is considered an asset of the debtor, the court can order the seizure of the domain. This is often done to liquidate the asset and satisfy the judgment.

However, there are some factors to consider:

• Jurisdiction: The court must have jurisdiction over the domain name registrar or the entity that owns the domain.
• Due Process: The debtor must be given due process and have an opportunity to defend their rights.
• Alternative Remedies: The court might consider alternative remedies, such as garnishing wages or seizing other assets, before resorting to domain name seizure.

I doubt PA has other assets to seize, and they could garnish their wages/sales until I am paid back
Due process could take a while but arbitration settles that issue as well.

 

[Corby]

I doubt they will fight a court ordered request to pay me so I dont expect to have to seize assets but thats my game plan if they try to fight paying me.

 

[infamouzzs]

Hey, I have a question, I have been permanently suspended from the site and they refuse to understand my side. I have $1300 in balance, can I withdraw this money somehow?

 

[infamouzzs]

Did PA still give you back your balance when you got ban ? I just also got ban from PA and my balance for my next rent are still inside

Were you able to recover the money that was on the balance?

 

[Corby]

Were you able to recover the money that was on the balance?

My court case is in a month and it finishes end of October.

 

[Black Panther]

My court case is in a month and it finishes end of October.

Arbitration, correct?

This can stretch out longer especially if they start requesting documentation, request a deposition from you, etc

Very curious how this turns out.

 

[Corby]

Arbitration, correct?

This can stretch out longer especially if they start requesting documentation, request a deposition from you, etc

Very curious how this turns out.

Its expedited. Takes about a year start to finish.

First, you are going to want to fill out this Consumer Demand for Arbitration PDF https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf

Then you are going to need to file a claim with the AAA. you can do that here Simple File Let them know you are from another country if you are, and that you make less than 300% of the minimum wage of a citizen in the state of California USA. They should waive thet $225 fee and make it completely free to file. Dont lie about this to get free help. This will be the only payment you need to make as a consumer.

After that it is up to PlayerAuctions to defend their actions with the AAA. PlayerAuctions will have to pay a $675 fee to start the case, and thousands more if they choose not to settle early because there are multiple payment "stages" with the AAA. Also they need to pay their lawyer, very expensive. Typically this will cost more than what they owe you and they should just settle early. Make sure to have proof of your debts though. Honestly, its more fun if they fight it cuz then theyll just waste even more of their own money before ultimately paying you what they owe you. Theyve gotten a bit too comfortable ****ing over their customers its going to be fun watching people fight back im here to help just ask

 

[Tony and Friends]

i just figure out g-2-g also can do some scummy things - they can hold your money and youwill not know about that if you do not pay attention
if they do not like your delivery proof for some reason, you will not notice you did not receive money for that orders if you a big seller and have many orders per day

only way to notice that is to check EVERY email from g-2-g with subject "money for your sold orders numbr%%%% was credited" and compare that with list of your completed orders

so lately i had a long fight with support about delivery proofs and when i won it, they started to credit my balance with orders from the past i did not know i never received money for. I appealed about 10 orders but instead received money for 20 orders.
and there is no FLOATING BALANCE or anything that will tell you you did not receive money for that orders....

And they keep records only for last 6 months.
when i asked them what if i have such orders from 2018 that was never credited, but i did not noticed that, they answered sorry, no records, only last 6 months

 

[Corby]

i just figure out g-2-g also can do some scummy things - they can hold your money and youwill not know about that if you do not pay attention
if they do not like your delivery proof for some reason, you will not notice you did not receive money for that orders if you a big seller and have many orders per day

only way to notice that is to check EVERY email from g-2-g with subject "money for your sold orders numbr%%%% was credited" and compare that with list of your completed orders

so lately i had a long fight with support about delivery proofs and when i won it, they started to credit my balance with orders from the past i did not know i never received money for. I appealed about 10 orders but instead received money for 20 orders.
and there is no FLOATING BALANCE or anything that will tell you you did not receive money for that orders....

And they keep records only for last 6 months.
when i asked them what if i have such orders from 2018 that was never credited, but i did not noticed that, they answered sorry, no records, only last 6 months

How long ago did you discover this? Because ive noticed payments stuck in my floating balance when i failed to submit evidence at all. Just to make sure I am understanding correctly, you did submit evidence for those orders that were stuck right?

 

[Tony and Friends]

How long ago did you discover this? Because ive noticed payments stuck in my floating balance when i failed to submit evidence at all. Just to make sure I am understanding correctly, you did submit evidence for those orders that were stuck right?

yes but at the same time FLOATING balance was 0
so only thing to determine stuck orders in my case was email checks

 

[Corby]

yes but at the same time FLOATING balance was 0
so only thing to determine stuck orders in my case was email checks

Guess ill run through that later thank you for the heads up.

 

[Black Panther]

How long ago did you discover this? Because ive noticed payments stuck in my floating balance when i failed to submit evidence at all. Just to make sure I am understanding correctly, you did submit evidence for those orders that were stuck right?

https://www.epicnpc.com/threads/g-2...-and-you-should-be-careful-with-them.1315329/