Playerauctions account re-claimed, poor customer service

[Toobadsad]

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I purchased an account back in January 2019, by April I could no longer login, seller (Nikomia) said that's just what happens in the black market and offered an ikonik skin or vbucks, neither I want (his ikonik service is double the price you can find here on epicnpc).

Thing is I purchased insurance for this exact reason. Playerauctions staff telling me the seller is low on funds (seriously WTF) and they are offering me 60-75$ for the 89$ I paid. Should I not get the full refund since I purchased insurance for exactly this situation?? The seller is weirdly sensitive about the whole thing claming I making him feel like he claimed it when it was the original owner -and my opinion on that is - I DONT CARE WHO CLAIMED IT, IT WAS YOUR ACCOUNT/RESPONSBILITY - or am I crazy?

7 days since Playerauctions has last responded and I think they are hoping I dont respond anymore. I dont expect them to cover the money I spent in-game, just the amount for the account?

Anyone else been through this? What a truly horrible experience. I sent a message to @PlayerAuctions to see if it can be looked into.

Thanks for reading.

EDIT - I also sent playerauctions all correspondence from Epic telling me I'm not the owner and verification failed.

 

[D3BOOST.com]

If you want them to respond quickly then go ahead and post a (positive/negative whichever it might be) feedback on their Trustpilot page detailing your experience with them as a platform and what happened. From my own experience, if they don't want to deal with your case/ticket/email then they will just ignore it and not reply at all and hope you will not message them about it anymore.

 

[Toobadsad]

Well it looks like this may finally get resolved. I will update once settled.

 

[Toobadsad]

I got my refund with some help from @PlayerAuctions, glad I can finally put this behind me.

 

[amitheone]

I got my refund with some help from @PlayerAuctions, glad I can finally put this behind me.

This is encouraging to hear. How did you manage to get ahold of them?

 

[Corby]

Hello
If you need assistance disputing PlayerAuctions decision, please contact me as I have firsthand experience disputing PlayerAuctions decisions through the American Arbitration Association due to my own disputes with them. The fee is $225 not to myself but the association per their Terms of Service. But that is all you have to pay as a consumer. As a business, PlayerAuctions has to pay the remaining costs of the arbitration which will be thousands of USD. I would encourage you to contact me to help seek assistance in this matter outside of PlayerAuctions customer support.

If you have done business on PlayerAuctions, I would highly encourage you to make sure you were paid correctly, or that your refund was properly sent to you. Do not trust PlayerAuctions automated fees, calculate your Total sales BEFORE fees, and then calculate your fees YOURSELF to ensure they are. https://www.epicnpc.com/threads/pla...stomer-service-banned-after-10-years.2742113/