payment not reflected

[Pokeuni99]

Hello everyone.
Has it happened to anyone else that they paid the MM but it appears as fee unpaid, the money has already been deducted from my local bank, but epicnpn still does not reflect it, could someone help me?

 

[EpicNPC]

There's no payment recorded to your account. This means the payment was most likely declined.

Please open a support ticket here and provide the last 4 digits of your credit card.
https://www.epicnpc.com/misc/contact