order/feedback dispute

[GoldenMMOShop]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

This one is a bit different then others. Dispute over negative feedback from https://www.epicnpc.com/members/gokils.182148/. I consider it as malicious negative feedback over disagreement or scam for not paying for orders which were done on account.

Buyer contacted me on 26.3. 1 am, we agreed on 105$ deal for chatterbox, liberty, masks and merciless. We agreed on 50% on start of order and 50% after half was done. At the time we did not do transaction, because i was busy with other orders, so we postpone it to next day.
Same day at 5 pm he send 50$ and gave his account details and i forwarded details to my booster. Booster notified me at 2 am, 27.3 that he has problem with internet provider and is unable to boost until 2pm, i notified buyer and he got angry about it. he did not cancel order.
Same day 2pm, booster still did not get his replacement router, so i was forced to take over. I notified the buyer and we agreed on additional order of world tier 4 boost for 15$. Chatterbox, liberty, masks and WT 4 were finished at 7pm, which is within a time frame we agreed on (1 day for them + 3h for WT 4)
At 2 am, 28.3. buyer was notified that merciless farm price was adjusted and i will be able to farm his only in case my booster gets his replacement router, i did not charge for more and he did not send money for merciless farm.
Same day 12:30pm booster still did not get his replacement, so i knew i could not finish merciless farm today. buyer asked about it and i told him i would have to cancel merciless order. At the time buyer did not pay money for merciless farm as it was firstly agreed upon. At this time buyer still did not pay 15$ which he owes me for WT4 and 5$ from liberty, chatterbox, masks part. From here argument started.

I am willing to take 20$ loss for cancellation if we part ways on neutral.

willing to provide discord chat logs if requested.

 

[EpicNPC CM]

@Gokils notified

 

[Gokils]

I believe the seller missed out a lot of important details.

1. I sent a payment of $50 and I told him that I will transfer the rest after its done. He proceeded by asking my account details, so which I assumed he agreed on to it.
2. Seller mentioned that everything will be done by 3/28/2019 and that order will start after payment.
3. About 10 hours later on 3/27/2018, I checked with seller on the progress and he told me that there is a delay and it won't start till the a few hours later. I was not notified about this and I was angry because there was not a single notification. Seller even mentioned that it was not his fault and he sounded like that was nothing wrong.
4. By 28th March, seller mentioned only liberty, masks, WT4 and chatterbox was done and seller told me that he wanted to cancel my order for merciless. He mentioned that it took him a while to finish up on this order for another account and he wanted to adjust the price.
5. We agreed in the beginning that $105 was for a package deal of Chatterbox, Merciless, Liberty and Masks.
6. Again, I was disappointed and fuming mad because of the unprofessionalism. I told seller in this case I won't be paying the remaining $20 because he wasted my time and did not finish the whole order. Seller said that he rather take the $20 loss than doing the merciless.
7. Soon, seller contacted again demanding for the rest of the payment.
7. Not only did this seller did not deliver upon agreement, he decided to also change the order which was totally unprofessional.
8. The seller had wasted my time and that if he could not deliver as promised, he should have notified and asked me if it was okay but there was no communication by his side.

 

[Gokils]

9. I just checked my account and Chatterbox nor Liberty is even acquired. All this guy did was collecting masks. Just great.

 

[GoldenMMOShop]

1. By your own logic you agreed to our first agreement which was 50% on start 50% when half is done, because you came back and still ordered. i clearly didn't see it, otherwise i would correct you. Btw by the same logic you agreed that merciless will only be done if my booster gets replacement in time, because you did not object to it.
2. yes i did.
3. Yes you checked on progress and i notified you. I also explained to you that i did not know before and that there should not be any delay if everything would work fine.
4. Yes, but i did not charge you more for it like you stated. At the time i said i will be only able to farm it next day if my booster gets replacement.
5. Yes, 55$ was for chatterbox, liberty, mask. 50$ for merciless.
6. I did not waste your time, you got all things you paid for in time. You did not pay for merciless, so i could not start with it. In case you would pay for it then i would have to finish the order, but because you did not, i was comfortable to cancel order. After your first outburst i lost all trust in you as customer so there was no way i would do 1 day of farm without payment. I was also willing to take 20$ loss if we parted ways on neutral, but we did not so i want at least my money.
7. yes, because of negative feedback and lies.
8. There was communication from start to finish, he was even notified that i will be changing pricing for merciless. Only part where communication failed would be on start when he was not notified on time about complications.
9. chatterbox and liberty parts are in your inventory, you just have to craft them. If i would craft them, you would probably complain that i wasted your parts on under 440 gs weapons, because your crafting bench is not upgraded to WT 4.

Look all i want is either money or negative feedback removal, because right now i lost money on you and got negative feedback for doing my job in time, which does some damage to me.

 

[Gokils]

1. I had concerns regarding timeline and there is a reason why I wanted to pay the rest after. I told you about the payment terms.
I am paying $105 for both a WHOLE order and a timeline of 2 days which was promised in the beginning. You have achieved neither.

2. You did not achieve both.

3. You only notified me after I contacted you. You are the seller and you should know your operations and schedule, this is your company.

4. So it is clear you did not finish the whole order by the proposed timeline.

5. Like i mentioned before, I am paying for a whole order. If i wanted to seperate each order, I wouldn't have bought it from you, why would I inconvenient myself?

6. How can you say that I do not pay for merciless? I placed an order for a couple of things and 1 of them is merciless. The reason you cancelled was because you know you couldn't deliver and you wanted to charge more money. Again, totally unprofessional. There wasn't an outburst, I simply asked why I wasn't notified of the changes which is very normal for customers who were promised certain expectations.

7. What lies?

8. There was communication but not a transparent, updated, professional communication and behaviour from your end.

9. I am sorry for missing that out, will check it.

Things to note is that this seller try to blame or point issues on me or others. For example, point 6, he insisted that I did not pay for merciless when he knows I ordered it and tried to deviate his situation to put himself in a better position.

 

[GoldenMMOShop]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Here is the problem, your whole argument is based on that i agreed with 50$ payed on start and rest when order is finished, which i did not.
On a first day you contacted me, we agreed on price, time frame and how it will be payed. At the time you said half on start and half when it is done. I corrected you right after with "other 50% when it's half done". You did not correct me after or explain to me why you wanted half on start and half when finished, you didn't say anything about it, which formed an agreement.
When you paid you stated "send 50$" and right after "rest will be paid after", i clearly did not see the second part otherwise i would correct you (If you ever used discord overlay then you know only first message is shown, but i won't use this as my defense). Before this we did not talk about any kind of price changes or time frame changes which would in anyway indicate you want to change our primary agreement. Even if we go with your idea of agreement and say we formed a second agreement, we still have primary agreement which supersedes or nullify secondary agreement. I can even argue that your "Will pay the rest after" means you will pay the rest after half is done, or a bit later when you confirm my work on your account, etc... you get the point.
I can even argue that you agreed with cancellation, after all i notified you with "i still didn't get the first one after 2 days of farming, so i can't accept new merciless farm. adjusted the pricing for it already. " and right after "If friend gets a new router tomorrow then we can try" to which you did not say anything, so i can only assume your agreement right? pictures of all 3 agreements below.

In short: You did not fulfill your part of agreement so i could not fulfill my part of agreement and i still accepted 20$ loss for cancellation to which i can argue you agreed to it.

2. connected to first point, i never stated that i achieved both.
3. i do not run company, i boost by myself mostly and with few friends when they need extra money. There is a reason why you got lower prices and chatterbox done faster then you would get with companies. You could at least give me some slack when it's comes to "professional communication".
4. connected to first point again.
5. connected to first point. I separated orders only in this thread, because i wanted to separate between which part was done and which part was not.
6. connected to first point and third point. You had outburst before you asked why you weren't notified or other way around, it does not really matter.
7. In negative feedback you stated that i adjusted your order and charged more for it. i never did that and that statement rubbed me the wrong way. I never adjusted it or charged you more or even asked for more money.
8. third point.

 

[Gokils]

I suggest lets post the all conversation from start to finish so the moderator can see the whole side of the story. You are only taking bits and pieces of whats going on to prove your point.

The issues here are very simple and not just solely because of payment..
1. Orders were not delivered as promised (timeline / order completion and adjustment.. instead of farming 12 masks, I am only getting 11)
2. No notifcations or updates from you for the delay.
3. Order adjustment without agreement on my side.
4. Unprofessionalism on how you handle this from the beginning.

What i see here is that you try to find reasons to back up your arguement on why you cancelled or adjusted the order. Its clear from the beginning that the order is for Chatterbox, Liberty, Merciless, 12 Masks for 2 days, period. If you had finished both like you upon the original agreement, full payment would have been sent.

 

[GoldenMMOShop]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Sure you can post whole conversation if you want. I tried doing it by getting chat logs, but discord does not have this feature and i honestly do not want to screen shot whole conversation, because it would take too much time. For the screenshots i provided i did my best to get whole context in, maybe second could be a bit longer, but it does not miss any kind of context.

1. really? i did them in a day as agreed. there are currently 11 masks not 12. Correct way for ghost mask was not found yet and ghost hunter on crane is buggy.
2. what delay? you did not pay for second half so i could not proceed
3. The only adjustment was when you did additional order of WT4. Merciless was cancellation to which i can argue you agreed.
4. Define unprofessional. I talked to you normally, the only problem you had was with notifying you on first day. Sure i agree i could notify you earlier, but i did ask my booster whats up when you asked for update, so i learned about router problem at the same time you did. i already explained this part and if you honestly had problem with it as you are writing here, why did you not cancel order at the time? After all i was unprofessional, you can not do business with unprofessional people...

This is the third time i am writing the same here, you did not fulfill your part of agreement of paying half when half is done and i could not proceed. You are still arguing that i agreed to 50$ on start and rest when it is finished to which i never did. I provided screenshot which prove my point and even added screenshot on which your entire argument is based upon.
I will finish my case here, otherwise we will just go in circles.


So for admin: i do not know how this works from here. I want negative feedback removal for malicious feedback or lies in feedback (about adjustment of order and demanding more money) or false feedback, because he did not pay so merciless order technically never happened or he pays me 20$ which he owes me and adjusts negative feedback without lies about demanding more money.
If negative feedback can not get removed and i can not get 20$ then i would like to proceed with scam thread.

 

[Gokils]

Nope, thats not the whole story and you are twisting your words to back up on your arguements.

1. Again, the initial orders are for 4 things; Chatterbox, Liberty, Merciless and 12 Masks. This is not done in 2 days and you adjusted the order.
2. It was clear the when you adjusted your order, you mentioned that you had to change because it takes too long and not because of payment. This is a lie.
3. Adjustment for additional order was added when we both agreed to do this. There wasn't an agreement on my side about Merciless cancellation.
4. Unprofessional : Not updating your clients on delays, not finishing orders on time, twisting stories and lying to prove your point or arguement. Instead of apologizing or compensating, you chose to lie and be defensive about why you couldn't deliver. If you had finished the Merciless order, I would have been fine about it.

I did not pay for merciless order because we both agreed that payment will be made after. That was the terms & conditions.