Neutral Feedback

[PELOQ]

i recently received a feedback back about a transaction that I don’t know when occurred since is done via the site I assume, the customer didn’t contact us before posting. I tried to reach the customer but it seems that he don’t want communicate just post a feedback without contacting us. I think is really unfair to get this he mentioned that he that account is as described and even got good pulls he just posted it because he disliked the name which is something we cannot change and he didn’t asked before purchasing either. Thanks for looking at it we are doing to give compensation if he replies or refund it just to remove this feedback it just doesn’t reflect the Bussiness we are doing here

 

[PELOQ]

I don’t know the transaction or the order number he probably used other name on the site

 

[PELOQ]

Also I tried to explain that he can change the name

 

[EpicNPC CM]

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
  • If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
  • If proof of transaction is not provided, the feedback will be removed.

 

[PELOQ]

There is no proof of transaction

 

[PELOQ]

the customer have reached we sorted it out can be closed thanks