katie1992 has left negative feedback on my account here. Over a week or so ago he and i traded lotro accounts. it was a account i got off another epic verified person on this site. and i traded off the account i got from him. Katie1992 is now saying i changed his pw and email and took the account back which i did not, and have no reason to do so. To be a nice guy i have even sent messages to the guy i originally got the account from and waiting on a reply from him here on the site. I dunno if this guy is tryin to actually scam me or what. Threatening to go to turbine show him the screen shots of the transaction and what not. with my isp number etc. Dont know what the deal is but i do not appreciate it.
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Banned - dispute - https://www.epicnpc.com/threads/keiichi-owes-me-fees-i-hope-he-is-okay-cool-dude.1433002/
katie1992 has been notified.
katie1992 please provide screenshots that shows wiserthanyou scamming you. Upload screenshots of the full conversation, the emails from lotro support and if you can't provide that wiserthanyou scammed you then i will remove the negative feedback.
Please respond within 48 hours or else this negative gets deleted.
katie1992 please provide screenshots that shows wiserthanyou scamming you. Upload screenshots of the full conversation, the emails from lotro support and if you can't provide that wiserthanyou scammed you then i will remove the negative feedback.
Please respond within 48 hours or else this negative gets deleted.
Banned - banned - sythe.org - dbh4you
Is that in regards to me or the original owner?
The account isn't in my possession and have tried to contact turbine in regards to this.
I can provide screenshots if the account is not redistributed - I played on it for 1-2weeks and was away for 4days on adventure training, returned and was no longer able to login to the account. I've amended the issues to their support team but yet to receive a reply.
Unsure as to whether or not it is hacked or locked/suspended.
But I haven't done anything to break the rules, apart from the apparent gaming and PVP in the moors.
But would like this issue solved as of this week or the start of next week with hopefully what it left with.
I'd like to also contact the original owner, if that's OK.
Wiserthanyou told me he sold my account (Champion) to the original owner of the account I traded of him, so I'd like to contact the original owner please!
No offense but if you think I'm scamming you then so be it, but actually understand that scamming consists of loosing something to gain something.
I don't care how or were you attempt to get the account back for me, I just want it back.
I've purchased a name change on two characters ingame and provided you with the names I changed them too.
All I ask is that you help me get the account back, I don't give a rag about the champ - you can have him but I want the LM back!!
EDIT: Don't I have a right to be pissed off? I thought we discussed this via Skype. Spending endless cash and time then trading that away for another account to find it had been stolen/taken or whatever be it.
On terms of trading, you just resold my account to the original owner of the LM account that I traded of you, now if I were to recelect any form of scamming I'd say this is a one way traffic line of gold instituting.
My champion had over 1k gold on it, which is worth an easy $$ with the rare items also on it.
I'm fedup of this **** escalating like this, help me solve it and lets stop bitching! Get online please..
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Hi there,
I am the user that traded the LM account to Wiserthanyou.
I also ended up trading for the Champion account from Wiserthanyou, originally owned by Katie1992.
I will summerize the chain of events as best I can.
1 Sometime in June I traded the LM account for a nice Lifetime account from Wiserthanyou.
2 Wiserthanyou traded the LM account to Katie1992 for the Champion account.
3 Wiserthanyou traded the Champion account to me for 2 seperate accounts.
4 Katie1992 can no longer access account, after using for 3 or so weeks. Sends a message to Wiserthanyou, sends skype message, and leaves negative feedback before anything is discussed.
I can say this account was not recalled - however, I am aware that Katie1992 was being threatend by in-game chat that this player suspicioned the account had been sold and was going to report the account. This is the only thing I can think of, I have had no experience with any Lotro account bans or recalls.
I can be contacted here, or on Skype if any more info is required.
Thanks.
I am the user that traded the LM account to Wiserthanyou.
I also ended up trading for the Champion account from Wiserthanyou, originally owned by Katie1992.
I will summerize the chain of events as best I can.
1 Sometime in June I traded the LM account for a nice Lifetime account from Wiserthanyou.
2 Wiserthanyou traded the LM account to Katie1992 for the Champion account.
3 Wiserthanyou traded the Champion account to me for 2 seperate accounts.
4 Katie1992 can no longer access account, after using for 3 or so weeks. Sends a message to Wiserthanyou, sends skype message, and leaves negative feedback before anything is discussed.
I can say this account was not recalled - however, I am aware that Katie1992 was being threatend by in-game chat that this player suspicioned the account had been sold and was going to report the account. This is the only thing I can think of, I have had no experience with any Lotro account bans or recalls.
I can be contacted here, or on Skype if any more info is required.
Thanks.
When trading the account to katie1992 he asked me where i got the account and i said on these forums. I was informed by nd4spdracer that he had the account for about 3 months with 0 issues, Once i got the Lm account into my possession I played on it for about 2 weeks with no issues, however the lm class was not very interesting to me. So katie1992 posted on the forums he wanted to make a trade and we traded. I asked him on skype if he had changed the info on the account to his etc and he said yes.
Almost 2 weeks go by and he sends me skype messages threatening me and saying i tried to take his account back. I clearly did not attempt or take it back. I have emails from turbine stating the account password and email was changed once it was in his possession. I believe the email shows a date and time stamp when it was sent and i have skype logs with date and time showing when he was given the account information. Katie1992 told me when he was trying to put in the password it would not work, i asked if he spelled it correctly etc, he said yes. I asked him if he received any emails stating the user info had been changed and he said no. Anytime user info is changed in lotro a email is sent to the user , the email does not contain the new password or new email address.
He was told in skype i was not the original owner and that i got the account off epicnpc.
So after getting multiple messages from him in skype and the negative feedback i was finally able to get in contact with katie1992 he then told me he did not change the credit card information on the account, and he had also mentioned that he was being called out in a user channel in game that he purchased the account. Neither myself or the previous owner nd4spdracer had any issues like that.
I tried to help katie1992 and went and made a name on the world he had the lm account on and he gave me the names of his characters to add to my friends list because he said he had no access to the account, When i logged in and added the names i was able to see that both names he had given me were active and were logged in earlier in the day.
When he sent me the first message in skype it was around 8:18 am est , and the one character logged out at the same time according to friends list.
So it is obvious the account was not locked/suspended/banned because it is being used. I can and will provide any screen shots of the emails from turbine i was sent when the info was changed, and any skype logs needed.
I would like nothing more than for him to get the account back and this to be cleared up, However there is nothing i can personally do at this time to help do this, once i gave him all the account information user name and password, it was then up to him to change them and change the credit card information etc. I have received 0 emails since he has taken ownership of the account. So if there is anything i can do that i am unaware of to help in any way please contact me here or on skype.
My skype name is wturner333.
Almost 2 weeks go by and he sends me skype messages threatening me and saying i tried to take his account back. I clearly did not attempt or take it back. I have emails from turbine stating the account password and email was changed once it was in his possession. I believe the email shows a date and time stamp when it was sent and i have skype logs with date and time showing when he was given the account information. Katie1992 told me when he was trying to put in the password it would not work, i asked if he spelled it correctly etc, he said yes. I asked him if he received any emails stating the user info had been changed and he said no. Anytime user info is changed in lotro a email is sent to the user , the email does not contain the new password or new email address.
He was told in skype i was not the original owner and that i got the account off epicnpc.
So after getting multiple messages from him in skype and the negative feedback i was finally able to get in contact with katie1992 he then told me he did not change the credit card information on the account, and he had also mentioned that he was being called out in a user channel in game that he purchased the account. Neither myself or the previous owner nd4spdracer had any issues like that.
I tried to help katie1992 and went and made a name on the world he had the lm account on and he gave me the names of his characters to add to my friends list because he said he had no access to the account, When i logged in and added the names i was able to see that both names he had given me were active and were logged in earlier in the day.
When he sent me the first message in skype it was around 8:18 am est , and the one character logged out at the same time according to friends list.
So it is obvious the account was not locked/suspended/banned because it is being used. I can and will provide any screen shots of the emails from turbine i was sent when the info was changed, and any skype logs needed.
I would like nothing more than for him to get the account back and this to be cleared up, However there is nothing i can personally do at this time to help do this, once i gave him all the account information user name and password, it was then up to him to change them and change the credit card information etc. I have received 0 emails since he has taken ownership of the account. So if there is anything i can do that i am unaware of to help in any way please contact me here or on skype.
My skype name is wturner333.
wiserthanyou trades lotro1 to nd4spdracer (OO) for Loremaster
wiserthanyou trades Loremaster to katie1992 for Champion
wiserthanyou trades Champion to nd4spdracer for 2 lotro accounts
nd4spdracer trades champion to userX
katie1992 claims Loremaster is recalled
nd4spdracer are you the original owner of the loremaster? wiserthanyou originally said you were, but now is saying you had the account for only 3 months.
wiserthanyou trades Loremaster to katie1992 for Champion
wiserthanyou trades Champion to nd4spdracer for 2 lotro accounts
nd4spdracer trades champion to userX
katie1992 claims Loremaster is recalled
nd4spdracer are you the original owner of the loremaster? wiserthanyou originally said you were, but now is saying you had the account for only 3 months.
If you are not the OO, then how can you be sure it wasn't recalled?nd4spdracer said:
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I am the second owner of the LM account, I have talked to the original owner 3 times about this - and I am convinced he did not recall.
I don't think wiserthanyou said I was the original owner, only that he received the account from me. Katie1992 stated I was original owner, but that is not accurate.
Epic, your description of the situation is almost accurate, but for the last part. I still am in posession of the Champion account.
This is a confuzing situation, and one I never have dealt with before. To me the original owner seems genuine, and has been very responsive and helpful. To me if he was a scammer/had recalled the account, he wouldn't have spent 20 minutes or so on three seperate occasions talking to me on Skype about this over the past week. To answer your question Epic, I don't know him irl, only online so I cannot be 100% sure he did not recall account, but based on my dealings on this forum he seems honest.
This is the first issue I have run into in my 20+ transactions on this forum so far... guess I have gotten lucky. How do we proceed?
I don't think wiserthanyou said I was the original owner, only that he received the account from me. Katie1992 stated I was original owner, but that is not accurate.
Epic, your description of the situation is almost accurate, but for the last part. I still am in posession of the Champion account.
This is a confuzing situation, and one I never have dealt with before. To me the original owner seems genuine, and has been very responsive and helpful. To me if he was a scammer/had recalled the account, he wouldn't have spent 20 minutes or so on three seperate occasions talking to me on Skype about this over the past week. To answer your question Epic, I don't know him irl, only online so I cannot be 100% sure he did not recall account, but based on my dealings on this forum he seems honest.
This is the first issue I have run into in my 20+ transactions on this forum so far... guess I have gotten lucky. How do we proceed?
nd4spdracer traded userX (OO) for loremaster
wiserthanyou trades lotro1 to nd4spdracer for Loremaster
wiserthanyou trades Loremaster to katie1992 for Champion
wiserthanyou trades Champion to nd4spdracer for 2 lotro accounts
I am not familiar with Turbines recall policies, however nd4spdracer if you are in contact with the OO of the loremaster account, why doesn't he help katie1992 recover the account? Has he contacted Turbine about it yet? Have there been any recovery attempts made yet?
wiserthanyou trades lotro1 to nd4spdracer for Loremaster
wiserthanyou trades Loremaster to katie1992 for Champion
wiserthanyou trades Champion to nd4spdracer for 2 lotro accounts
I am not familiar with Turbines recall policies, however nd4spdracer if you are in contact with the OO of the loremaster account, why doesn't he help katie1992 recover the account? Has he contacted Turbine about it yet? Have there been any recovery attempts made yet?
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As far as I understand, to recall lotro account all Turbine needs is the last 4 digits of the CC on file, and the billing address.
The original owner told me the credit card that was on file when he traded me the account was a emty Visa Gift Card, that was registered to the orignial owners billing address. Original owner stated he thinks he still has the card, and will let me know if he finds it.
I beleive Katie1992 submitted a ticket to get the accoutn recovered, but those take 5-7 business days due to Turbine's backlog.
Also, apparently the original owners CC info and billing address were never taken from account - so if Katie1992 did not take note, or has this info, Turbine will not let Katie1992 recall the account.
I can ask the original owner to post here as well, if that would be of help. Unfortunatley we have many involved parties so this is difficult. Thanks.
The original owner told me the credit card that was on file when he traded me the account was a emty Visa Gift Card, that was registered to the orignial owners billing address. Original owner stated he thinks he still has the card, and will let me know if he finds it.
I beleive Katie1992 submitted a ticket to get the accoutn recovered, but those take 5-7 business days due to Turbine's backlog.
Also, apparently the original owners CC info and billing address were never taken from account - so if Katie1992 did not take note, or has this info, Turbine will not let Katie1992 recall the account.
I can ask the original owner to post here as well, if that would be of help. Unfortunatley we have many involved parties so this is difficult. Thanks.
Banned - banned - sythe.org - dbh4you
Well, if the account is active and still ingame then clearly it's be obtained by someone other than me.
I have submitted a ticket and yet to receive anything except a survey.
I'm not bothered how the account is recovered, as long as nothing in it is tampered with!
Use CC details/billing addresses or whatever, I've purchased an ingame name change, as stated previously via my Paypal account.
Yeah? That means absolutely nothing.
You can easily recover accounts months down the line! So that one is projected out of the issue.
Secondly, of course I'd threaten you - who wouldn't in this situation? Spent endless hours playing the game and endless hours spending money - I'm sure you'd do the same in a similar situation, it's a buff effect that 'coincidentally' tends to work on some occasions.
And I don't take back what I said, I'm still pissed of that the account can't be recovered.
Thirdly, you've still got my fking champion so why can't you help me and stop complaining? "He apparently said the password had changed" It has changed, end off. The owner of the account can get it recovered, that's all I'm asking for.
Now stop trying to make the case more and more complicated by throwing useless replies that mean nothing, except the apparent "I'm a good boy and didn't attempt to recover the account". Because no offense, if you say you'll help me then jack off, it really does say something.
Are you going to help me or are you going to continue crying about that Skype conversation because quite frankly, I'm getting P8ssed off.
OH and if the apparent "threatening" is your attempt for you to not help me and run away with the account - if say you did take it (not saying you have) then so be it, but drop that please and actually do something to help out, as you can see, I can't do jacksh!t about it.
I have submitted a ticket and yet to receive anything except a survey.
I'm not bothered how the account is recovered, as long as nothing in it is tampered with!
Use CC details/billing addresses or whatever, I've purchased an ingame name change, as stated previously via my Paypal account.
Yeah? That means absolutely nothing.
You can easily recover accounts months down the line! So that one is projected out of the issue.
Secondly, of course I'd threaten you - who wouldn't in this situation? Spent endless hours playing the game and endless hours spending money - I'm sure you'd do the same in a similar situation, it's a buff effect that 'coincidentally' tends to work on some occasions.
And I don't take back what I said, I'm still pissed of that the account can't be recovered.
Thirdly, you've still got my fking champion so why can't you help me and stop complaining? "He apparently said the password had changed" It has changed, end off. The owner of the account can get it recovered, that's all I'm asking for.
Now stop trying to make the case more and more complicated by throwing useless replies that mean nothing, except the apparent "I'm a good boy and didn't attempt to recover the account". Because no offense, if you say you'll help me then jack off, it really does say something.
Are you going to help me or are you going to continue crying about that Skype conversation because quite frankly, I'm getting P8ssed off.
OH and if the apparent "threatening" is your attempt for you to not help me and run away with the account - if say you did take it (not saying you have) then so be it, but drop that please and actually do something to help out, as you can see, I can't do jacksh!t about it.
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Hello Katie1992,
Do you know the Billing address and last four digits of the CC that were on file when you had access to the account? This could be viewed at www.MyAccount.Turbine.com.
If you do, the account can be receoved as simply as calling Turbine, giving them this info, and advising them the last time you had access to the account. They will either re-set the password, or set the account to an email address you specify.
Do you know the Billing address and last four digits of the CC that were on file when you had access to the account? This could be viewed at www.MyAccount.Turbine.com.
If you do, the account can be receoved as simply as calling Turbine, giving them this info, and advising them the last time you had access to the account. They will either re-set the password, or set the account to an email address you specify.
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I am fairly sure that once a CC is on an account, you cannot remove it without overwriting the CC with a new one. I thought that there had been one, however I may be wrong.
My sugestion would be let the ticket you submitted with Turbine run the course, and wait for a reply. Like I said, normally 1-2 weeks for an answer.
I would not suggest calling them for this, as if you say the wrong thing you could get the account banned. At least with emails you can think out your answer before replying. make sure you give them the billing info you had on the account.
My sugestion would be let the ticket you submitted with Turbine run the course, and wait for a reply. Like I said, normally 1-2 weeks for an answer.
I would not suggest calling them for this, as if you say the wrong thing you could get the account banned. At least with emails you can think out your answer before replying. make sure you give them the billing info you had on the account.
How do you know it's still being played? Show proof.katie1992 said:
If nd4spdracer does not know the CC and billing address, how could katie1992 possibly know it since she bought it from you?
Lets wait for Turbine to reply to the ticket katie1992 has open. However please get the original CC info and billing address from the OO and have him send it to katie1992. This way if Turbine asks for it she already has it ready to go and we don't have to drag this out any further.
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The CC and billing info were readily available on the Turbine account management page... it only shows the last 4 digits of the CC, but that is all Turbine asks for. It will also show the complete billing address.
As I had moved the account, I discarded all information to it. As Katie1992 was in possesion of the account until she lost access to it, I was hoping she had taken note of the billing info on file.
I beleive Katie1992 stated that she updated the billing info on file to her info - if that is true there will be no need to get the original billing info as Turbine only goes off what is currently on the account. However, I will contact the OO to get his original info.
As I had moved the account, I discarded all information to it. As Katie1992 was in possesion of the account until she lost access to it, I was hoping she had taken note of the billing info on file.
I beleive Katie1992 stated that she updated the billing info on file to her info - if that is true there will be no need to get the original billing info as Turbine only goes off what is currently on the account. However, I will contact the OO to get his original info.
i will send a screen shot to katie and nd4 and epic in a pm on the site of my friends list showing the characters on the account being active. you will see the last time online dates or if lucky when i log in the character may be online. Unless its on anon either way you can see the last log in date and time. I am sending them in a pm so the account is protected and not banned by seeing the characters names publicly.
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i keep getting an error saying You have reached your stored private message quota and cannot send any further messages until space has been created. however i deleted a ton of sent and received pm's. any ideas?
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i keep getting an error saying You have reached your stored private message quota and cannot send any further messages until space has been created. however i deleted a ton of sent and received pm's. any ideas?
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Banned - scammer - http://www.epicnpc.com/itrader-feedback-disputes/539816-negative-feedback-5.html
I just loged here i didnt recall acount i dont had accsess to game when i sold it out.I got money and positive feedback for nd4spdracer after he got password he pay me second half,so possible you have being hacked i cannot help you because billing adress is changed and i dont poses the credit card anymore,Ty.
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Banex is the original owner, I requested that he post here. The CC that was on file when I had the account was a blank Visa gift CC, that Banex no longer has. We can give billing address, but thats it.
This info was overwritin if Katie1992 put their billing info in.
This info was overwritin if Katie1992 put their billing info in.
I received the screenshot showing activity on the account yesterday July 25th, so someone has it and is actively using it.
Im waiting for an update from Katie1992 about what turbine says. If they ask about the CC, tell them it was a Gift card and you threw it out after you used it. Turbine will hopefully then ask you for other info to verify and Banex should be able to help you with that.
I see no reason why this account can't be recovered, so I will wait for an update.
Im waiting for an update from Katie1992 about what turbine says. If they ask about the CC, tell them it was a Gift card and you threw it out after you used it. Turbine will hopefully then ask you for other info to verify and Banex should be able to help you with that.
I see no reason why this account can't be recovered, so I will wait for an update.
Banned - banned - sythe.org - dbh4you
Alright, thanks EpicNPC.
Can I have the billing info now if possible? They haven't sent me an email reply yet and its been a few days so I'd like to phone them up and supply them with this information.
Can I have the billing info now if possible? They haven't sent me an email reply yet and its been a few days so I'd like to phone them up and supply them with this information.
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Based on that, I thought you had updated the billing name and info - that is what Turbine will be going off of. If you did not update the info as you said, the original owner's name, CC, and billing info was on the account when it was hacked/recalled. I asked the original owner for the billing address, but I have not received it yet, and he stated he no longer has the CC.
katie please post a screenshot of that email or ticket.
Katie you stated you added your own CC and billing info when you got the account and now Turbine is asking for the owner of the CC to contact them. This leaves 2 possibilities.
1) Turbine is looking at Katies CC info, if this is the cast Katie you should just be able to send in your ID to show them you are the owner of the CC and get this worked out yourself.
2) Turbine is looking at the original CC info. However if the CC was a gift card, those do not have names or addresses attached to them. Im not familiar with Turbines account system, but for gift cards do they require name and address? Couldn't you just enter any name and address for a gift card?
Who's credit card info is Turbine referring to? 1 or 2?
Katie you stated you added your own CC and billing info when you got the account and now Turbine is asking for the owner of the CC to contact them. This leaves 2 possibilities.
1) Turbine is looking at Katies CC info, if this is the cast Katie you should just be able to send in your ID to show them you are the owner of the CC and get this worked out yourself.
2) Turbine is looking at the original CC info. However if the CC was a gift card, those do not have names or addresses attached to them. Im not familiar with Turbines account system, but for gift cards do they require name and address? Couldn't you just enter any name and address for a gift card?
Who's credit card info is Turbine referring to? 1 or 2?
Banned - banned - sythe.org - dbh4you
There were no credit cards on the account prior to obtaining it.
I changed the billing address etc.. and used Paypal to purchase multiple things.
You can check the payment history ingame on the turbine store, that's all.
I didn't bother to check it as this has never happened to me in the past!!!
Imageshack - f0i.png
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I know for a fact that when I traded the account to wiserthanyou that the original owner's billing and CC were on the account, and I also know wiserthanyou did not remove it before trading the account to Katie1992 - so when Katie1992 received the account it did have a CC associated with the account.
You cannot remove a credit card from a Turbine account, only overwrite it with another CC.
Turbine allows for two addresses under the account - one for billing, along with the credit card information, and another section where you can enter where you actually live (this is optional).
I am guessing that Katie1992 updated the home address section, and not the billing address one, so the original owner's CC and billing info were more than likely on the account when it was hacked. I will again get in touch with the original owner and ask him to send me or Katie the billing address.
You cannot remove a credit card from a Turbine account, only overwrite it with another CC.
Turbine allows for two addresses under the account - one for billing, along with the credit card information, and another section where you can enter where you actually live (this is optional).
I am guessing that Katie1992 updated the home address section, and not the billing address one, so the original owner's CC and billing info were more than likely on the account when it was hacked. I will again get in touch with the original owner and ask him to send me or Katie the billing address.
Banned - banned - sythe.org - dbh4you
Weird you say that, upon purchasing my name changes from the store it stated "No billing information" thus meaning nothing was added.
I can guarantee there was nothing added to it or even on it prior to receiving it.
But yeah, that would be great if you'd get in touch with the original owner.
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Ok, so what you are talking about is the credit card on file in the in-game store that is used to buy points - this is a different billing area than what is stored at www.MyAccount.Turbine.com - the CC billing info stored here is to upgrade account to VIP, and for verification purposes. So, apparantly the info was never changed. Hopefully I will have the billing address soon.
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There was billing info and cc info on the account when i traded to katie. I even asked him in skype if he changed the info, he said yes. I never changed the cc info etc when i got the account from nd4.
I talked to a friend who was hacked last year and since he had not played for 3-4 months while he was hacked the person who hacked his account changed the cc info etc on it. Turbine would not give him the account back, he even provided previous credit card numbers he used on the account all they would do for him is ban the account while they investigated it further if he could supply the original product key for the account, now keep in mind i do not believe they give product keys anymore for the game, the only time they gave them out was with the shadows of angmar and mines of moria disc sets, anyways my friend did get the account back after about 2-3 weeks of waiting, But my friend told me he knew he was hacked because he got an email saying the account information had been changed.
When he put a ticket in to try to reclaim the account the account was then frozen and he was also sent an email after calling turbine directly.
Someone has access to this account that much is clear. And when a account is reclaimed with lost pw etc you do not get it back very quickly its at least a week or more.
The confusion that i am seeing is, katie was playing on the account, yet never changed the info on it apparently, and then 4 days later he does not have access to it and its still online and logging in daily. If the account was reclaimed it woulda been locked up longer than that and would not have been getting online, and would not still be getting online if katie tried to reclaim it himself. This leads me to believe either katie shared the account pw with someone and they changed info on it and took it over, or he had a keylogger or virus that enabled someone to hack his account.
I do have a few questions that i hope one of the admins here can answer..
1.When you sell or trade a account how long are you held responsible for the account after someone else takes it over?
2. Is there a place on the forums here that explains to people who purchase a account how to secure them as there own and so they cannot be reclaimed? This step right here would 100 perc lock the account to the buyer and would make it so you could not reclaim it, and if hacked make it easier to get the account back.
I only ask because it would save alot of consfusion and save alot of headaches. And if there is a place with this information i am sorry i must have not seen it.
I talked to a friend who was hacked last year and since he had not played for 3-4 months while he was hacked the person who hacked his account changed the cc info etc on it. Turbine would not give him the account back, he even provided previous credit card numbers he used on the account all they would do for him is ban the account while they investigated it further if he could supply the original product key for the account, now keep in mind i do not believe they give product keys anymore for the game, the only time they gave them out was with the shadows of angmar and mines of moria disc sets, anyways my friend did get the account back after about 2-3 weeks of waiting, But my friend told me he knew he was hacked because he got an email saying the account information had been changed.
When he put a ticket in to try to reclaim the account the account was then frozen and he was also sent an email after calling turbine directly.
Someone has access to this account that much is clear. And when a account is reclaimed with lost pw etc you do not get it back very quickly its at least a week or more.
The confusion that i am seeing is, katie was playing on the account, yet never changed the info on it apparently, and then 4 days later he does not have access to it and its still online and logging in daily. If the account was reclaimed it woulda been locked up longer than that and would not have been getting online, and would not still be getting online if katie tried to reclaim it himself. This leads me to believe either katie shared the account pw with someone and they changed info on it and took it over, or he had a keylogger or virus that enabled someone to hack his account.
I do have a few questions that i hope one of the admins here can answer..
1.When you sell or trade a account how long are you held responsible for the account after someone else takes it over?
2. Is there a place on the forums here that explains to people who purchase a account how to secure them as there own and so they cannot be reclaimed? This step right here would 100 perc lock the account to the buyer and would make it so you could not reclaim it, and if hacked make it easier to get the account back.
I only ask because it would save alot of consfusion and save alot of headaches. And if there is a place with this information i am sorry i must have not seen it.
There is no set time. it's a case by case decision
Every game has their one recovery policies so no there is no 1 thread that explains how to secure an account, however we do have our Safe Trading Guide http://www.epicnpc.com/safe-buying-...-=*preventing-most-common-scam-methods*=.html
Katie you are insisting there was no CC info on file besides yours and since Turbine is asking to be contacted the the CC owner, why don't you send in your ID that matches the CC name you used and see what Turbine says? This will at the very least move this process forward.
Banned - banned - sythe.org - dbh4you
I used Paypal to purchase the things, I can happily send them an ID.
It'd be great if the official owner was to reclaim the account for me or send me any information that would apply as valid for recovery.
Secondly,
Account has not been shared.
If I do have a keylogger, then all they've stolen is my Lotro account - done multiple tests using multiple programs:
Bitdefender, malawarebytes etc...
But either way, you're bringing these points up yet have no intentions of helping me recover the account, if it is online daily - be cool if the owner was to be contacted asap, it's been a while since I've had access to it!!!!
I'm not bothered if the original owner was to recover it for me, but I'd like it to be recovered.
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That statement is not true... I personaly have spent 3+ hours working on this, between posting here, contacting the original owner, and contacting Turbine.
I started a dispute with Turbine on the BBB complaint board, to attempt to get access to the account. I told them that the CC on file was a gift CC I got from a friend, that I threw out, and was not sure of what the billing address was as it was not mine. They told me they have other ways of verifying the account, in this case the CC and billing info was not needed.
I have a screenshot of a PayPal payment that I made on the account, I advised them of this, and the fact that I have emails from Turbine to my email address in regards to this account. They advised me to open a new ticket and explain this, or call their customer support line for faster service.
Katie1992, I would suggest you start a new ticket, or respond to the original one, and tell them what I said above. I probably would not call, so you are not caught off guard by their questions, and have time to think out your responses.
At this point I do not think that the original owner would be able to access the account easier than you - if the info was truly updated he would not be able to recover.
Please continue to discuss this issue with Turbine via the ticket you opened.
Thanks
At this time it is clear Turbine needs info and none has yet been provided to Katie, no billing address and no ID. However Katie you have also not provided a response from Turbine after you told them the CC on file was a gift card and I'd like to see what Turbine says to that.
In any regards the billing address of the OO should be given to Katie and I don't understand why that has not yet been provided. Please get that information to her.
In any regards the billing address of the OO should be given to Katie and I don't understand why that has not yet been provided. Please get that information to her.
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I would have given that info to katie1992 if I had it - however I am still waiting on it. I have skyped OO again, hopefuly I will get this time.
I had access to the info at one point when the account was in my possession, as all 3 of us did. I wish I had screenshotted it so we wouldn't ahve this issue. That, or updated to my info. I guess I will in the future.
Anyway, hopefully I can get the info soon.
I had access to the info at one point when the account was in my possession, as all 3 of us did. I wish I had screenshotted it so we wouldn't ahve this issue. That, or updated to my info. I guess I will in the future.
Anyway, hopefully I can get the info soon.
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Well, here is my skype log from the original owner of the account - he states he does not know billing address? His speech is kinda confusing.
I removed his skype ID per his request.
[1:39:18 PM] nd4spdracer: Yo owner of the epic forums asked me again for the original billing address
[4:53:38 PM] Original Owner: of the card ?
[5:03:58 PM] nd4spdracer: I think so
[5:05:04 PM] Original Owner: I told ya for the card it was old one and it wasnt my house adress,we fake here for some of internet problem (worry)
[5:06:37 PM] nd4spdracer: Oh I knew it was old but didn't know it wasn't your address
[5:07:59 PM] Original Owner: i can give my adress
[5:08:13 PM] Original Owner: but its kinda not trusting giving adress to internet if you understand me
[5:08:28 PM] nd4spdracer: Yah
[5:08:50 PM] nd4spdracer: Is that maybe what u had on account?
[5:10:53 PM] Original Owner: it was fake adreess on acount i never put real one
[5:11:13 PM] Original Owner: there are scamers
[5:11:15 PM] Original Owner: especialy
[5:11:26 PM] Original Owner: with a card that can go in negative saldo
I removed his skype ID per his request.
[1:39:18 PM] nd4spdracer: Yo owner of the epic forums asked me again for the original billing address
[4:53:38 PM] Original Owner: of the card ?
[5:03:58 PM] nd4spdracer: I think so
[5:05:04 PM] Original Owner: I told ya for the card it was old one and it wasnt my house adress,we fake here for some of internet problem (worry)
[5:06:37 PM] nd4spdracer: Oh I knew it was old but didn't know it wasn't your address
[5:07:59 PM] Original Owner: i can give my adress
[5:08:13 PM] Original Owner: but its kinda not trusting giving adress to internet if you understand me
[5:08:28 PM] nd4spdracer: Yah
[5:08:50 PM] nd4spdracer: Is that maybe what u had on account?
[5:10:53 PM] Original Owner: it was fake adreess on acount i never put real one
[5:11:13 PM] Original Owner: there are scamers
[5:11:15 PM] Original Owner: especialy
[5:11:26 PM] Original Owner: with a card that can go in negative saldo
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Katie1992, as we have stated multiple times, the card Turbine is referring to is the blank Visa Gift CC that was placed on the acccount by the original owner, and the billing address does not exist.
Please respond to the ticket advising Turbine of this, and inlcude a screenshot of the most recent PayPal payment you made on this account, for VIP, points, whatever.
Like I said, I opened a case with them on the BBB website, and the rep there told me in instances like this they will verify the account using different info, not sure what.
Please advise them of the above info, and hopefuly we can get this account recovered.
Please respond to the ticket advising Turbine of this, and inlcude a screenshot of the most recent PayPal payment you made on this account, for VIP, points, whatever.
Like I said, I opened a case with them on the BBB website, and the rep there told me in instances like this they will verify the account using different info, not sure what.
Please advise them of the above info, and hopefuly we can get this account recovered.
Banned - banned - sythe.org - dbh4you
THEN GET HIM TO PROVIDE INFO if that's what you think.
Stop popping out these ridiculous fictional comments and actually help me out, I'll set a limit to a week now because I'm getting pissed off.
WE'RE GETTING NO WHERE, You REPEAT YOURSELF DAY AFTER DAY. I want progress not "I'll do this and I'll do that" I couldn't give a ****.
I want my ****ing account back by the end of the week OK? Easy ****, this has gone on for too long!
You know the owner, tell him to pull his finger out of his *** and help me out as he's got my champ, right? That'd be cool! Rather then saying "We'll get the info blabla".
Either way, I don't understand how the **** you assume I've got a virus, I've done multiple checks and even taken it to PC world to check it I'VE GOT NOT VIRUS!! Now stop bull****ting and help me out.
I'm extremely annoyed now, it's post-limited to what I've receive here. AND WOW, how can you accuse me of scamming Wiserthanyou? You've still got my account, I probably couldn't get it - someone's got my account and is CURRENTLY playing on it according to you!!! So drop this whose Innocent attitude and help me get somewhere.
I've messaged them, attempted to phone them up sent them screenshots and personal details and NOTHING WORK BECAUSE ALL I'M GETTING BACK IS THEY NEED TO SPEAK TO THE OWNER - Which from what I've read, you've been trying to get hold of him for weeks? Well isn't this bitchy.
In all honesty, I feel asif something is starting to smell a bit fishy here, is it a buff effect that's trying to reassure me that nothing is wrong? I don't know but I want to see my account by the end of this week - speak to the original owner, slap him do whatever you want.
WAIT A MINUTE,
Howcome you're "nd4spdracer" speaking to me and not Wiserthanyou? Has he gone AFK for a few days? does he not give a ****? Or is he the culprit!
Because I'm starting to smoke up here, I feel a blaze starting up.
What you're trying to basically say is that if you sell the account it's their responsibility?
AWESOME, I might start selling accounts now and recovering them - easy money and it'll be their responsibility if it gets recovered.
See where I'm going with this? I need your help to attain the account, I don't give a damn if you think it's my responsibility, it's not, its either one of ours. Either way, I know for a fact someone has recovered it as it wasn't hacked from my possession.
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To move ahead we need to prove one of two things
1) Either Turbine doesn't care the CC info is made up, which if is the case the account is lost
or
2) The OO is lying about the CC info being fake and has the info, but is refusing to give it out
Katie, I understand this is frustrating, I'd like this resolved asap as well, but you need to reply to Turbine and state to them the original CC was a gift card and you just made up the billing info so the name and address are not real.
Once we see what Turbine says to that we can decide the course of action to take and who will be ultimately responsible for the account recovery
1) Either Turbine doesn't care the CC info is made up, which if is the case the account is lost
or
2) The OO is lying about the CC info being fake and has the info, but is refusing to give it out
Katie, I understand this is frustrating, I'd like this resolved asap as well, but you need to reply to Turbine and state to them the original CC was a gift card and you just made up the billing info so the name and address are not real.
Once we see what Turbine says to that we can decide the course of action to take and who will be ultimately responsible for the account recovery
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Well Katie1992, Wiserthanyou really only had the LM account for a couple weeks, and he traded your champ account to me.
I paid 350.00 US of my cash for this LM account, and I purchased from the original owner. I have been attempting to help resolve this situation as I potentially lose on this deal as well.
I'm sorry this all happened, I have been doing my best here but I am not familiar with this process. Hopefully once you respond to Turbine with the info Epic suggested we can get this cleared up.
I paid 350.00 US of my cash for this LM account, and I purchased from the original owner. I have been attempting to help resolve this situation as I potentially lose on this deal as well.
I'm sorry this all happened, I have been doing my best here but I am not familiar with this process. Hopefully once you respond to Turbine with the info Epic suggested we can get this cleared up.
Banned - banned - sythe.org - dbh4you
I've sent them paypal screenshot and a note from my bank statement.
Also sent them an ID of myself for identification purposes to verify its me, still awaiting confirmation emails.
there really isn't anything i can do, i am not the original owner, i provided proof someone is on the account, i do not have the billing or cc info on the acc. I know you are angry and annoyed i just wanted some simple questions answered is all. I haven't said a whole lot because i have tried to keep this cool and wanting this to move forward. But i know you went to my.turbine.com and changed information on the account. I have a email from turbine saying the account information has been changed the day you got the account from me.
Now if the original owner does not have the cc info and obviously wouldn't know your address or billing info i find it hard to believe the account was recovered. I have played lotro a long time and i have seen many ppl in kins i have been in lose there account and have to recover it and the account gets locked for awhile while turbine gets to the bottom of it. But since the account has stayed active and obviously wasn't locked i do show concern on what really happened to it.
I have not pointed fingers but look at it from my perspective. If you were to have traded or sold the account yourself after getting it only you would have had a email showing the information has been changed if you cannot get on it. Even if you were hacked and the info was changed i am pretty sure a email would have been sent to you as well letting you know the info had been changed. If you go to the new turbine forums and look at account support pages you can see where people have said if you provide character names and any information even paypal info that made transactions etc any proof showing you spent money that they would work with you to help recover a account.
I am sorry this has happened to you and i wish it wouldn't have. I understand you are frustrated and pissed. I get that. But there is no need to go off on anyone trying to help you get it back they can only do so much, and if the original owner hasn't replied to nd4 yet to give any information that is not nd4's or my fault. We have tried to cooperate and do everything we can here to help. Regardless of it all hopefully you get it back and this time you will do as i told you before and put your information on the account eventho you told me you put your information on the account and then said here you did not.
Now if the original owner does not have the cc info and obviously wouldn't know your address or billing info i find it hard to believe the account was recovered. I have played lotro a long time and i have seen many ppl in kins i have been in lose there account and have to recover it and the account gets locked for awhile while turbine gets to the bottom of it. But since the account has stayed active and obviously wasn't locked i do show concern on what really happened to it.
I have not pointed fingers but look at it from my perspective. If you were to have traded or sold the account yourself after getting it only you would have had a email showing the information has been changed if you cannot get on it. Even if you were hacked and the info was changed i am pretty sure a email would have been sent to you as well letting you know the info had been changed. If you go to the new turbine forums and look at account support pages you can see where people have said if you provide character names and any information even paypal info that made transactions etc any proof showing you spent money that they would work with you to help recover a account.
I am sorry this has happened to you and i wish it wouldn't have. I understand you are frustrated and pissed. I get that. But there is no need to go off on anyone trying to help you get it back they can only do so much, and if the original owner hasn't replied to nd4 yet to give any information that is not nd4's or my fault. We have tried to cooperate and do everything we can here to help. Regardless of it all hopefully you get it back and this time you will do as i told you before and put your information on the account eventho you told me you put your information on the account and then said here you did not.
Banned - banned - sythe.org - dbh4you
You asked me if there was a credit card on the account to remove it, in latent terms, there was no credit card.
I've reiterated this time and time again trying to veraciously wear my keyboard down by telling you this multiple times.
The address and name were my own, clearly.
I had no idea the account would be lost in such notions, I paid via Paypal and bought a few stuff, at the end of the day, it shouldn't take my credit card to recover it.
In all certainty, you seem 100% confident no one along the path of having this account has recovered it, which also makes this seem as if its a predicament; I've done multiple tests to assure my computer free of virus's and even visited the local PC world to indicate a possible virus.
Nothing was found, so if somehow they managed to get one of my 8passwords that I use for various games/messangers etc.., then it must of been a targeted situation.
Else, I feel as if someone who's had previous access to the account has recovered it and isn't telling us; yet you continue to deny the facts.
Of course there is a need to go off at someone, you're clearly missing the point aren't you? I wouldn't be so bothered if it was a console or a phone but because I spent endless hours on the game and traded the account for this one, I feel fuming that it's been stolen...
Okay, but if Turbine denies this and asks for the info that matches the CC info, then please tell them about the gift CC. Katie1992 you are saying there was no CC info when you got the account, nd4spdracer is saying there was, so one of you is mistaken and we have to figure out who.
Please update once Turbine responds.
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