Negative feedback without having contact

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https://www.epicnpc.com/feedback/feedback/556932/view
I have never spoken to this person, neither on discord or here. He/she just gave me a negative feedback. Please resolve this asap.

 

[EpicNPC CM]

@Fraager

 

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How long does it take for the feedback to be removed?

 

[EpicNPC CM]

Removed