Dispute and Feedback Dispute Changes
Epicnpc will no longer review disputes if one of these three Trade Guardian options is not used. There will be 2 types of disputes that can be opened.
1. Trade Guardian dispute - If TG was used, we will fully investigate as normal.
2. Scam Review - If TG was not used, only an account review will be conducted on the accused's account. We will check if they're a known scammer, previously banned member or have been accused of scams on other sites. They will then either be banned or not. An investigation into the dispute will not be conducted.
Feedback Disputes
1. If TG was used, we will review feedback disputes as normal.
2. If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
- If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
- If proof of transaction is not provided, the feedback will be removed