Negative Feedback from uncooperative seller

[mercurial003]

NOTE: This transaction was about a TikTok Account and i don't take them personally but seller private messaged me and told me that he needs a middleman and after i told him that i don't middleman TikTok Accounts he told me that he can explain to me. I decided to join the transaction because no one else was available to take it at that moment and buyer and seller was waiting for few hours.

I want this negative feedback removed because is left out of hatred.
According to rules:

• Grief or revenge feedbacks are not permitted.
• Feedback can only be removed if it's false.

1. Breakdown of the deal: False: if the buyer didn't want to buy your product anymore is because your behaviour
2. Cancels transactions without warning: False: I explained why i will cancel it
3. due to this you lose your time: False: after 10 minutes he didn't added my phone number and i am the time waster
4. you lose your time and the buyer: False: i explained that you guys can simply create a new transaction and another middleman who is available will take it. if the buyer didn't want to buy your product anymore is because your behaviour

https://www.epicnpc.com/feedback/feedback/510770/view

Transaction #37292

2:54 ME: Please login on the gmail and remove recovery phone number and mail then add my phone number as recovery option
2:56 UNIQUE69: No number is attached to the email
2:56 ME: then add my phone number as recovery option
2:58 UNIQUE69: You can add the number yourself, my number is not tied to the email
2:59 ME: is it important to follow my steps, if you don't cooperate you will just make things harder.
if i add number myself there's a small chance to lock the account, this is why you have to do it
3:00 UNIQUE69: Ok
3:01 UNIQUE69: In general, adding a number is not necessary, since nothing is initially tied to the email, you only complicate your work, including me
3:02 ME: i don't complicate anything, i make things easier
3:03 UNIQUE69: You are the first intermediary who asks for this)
3:04 ME: sorry but i will have to cancel this, the seller continued to message me that phone number adding on gmail is not required, that i am complicate my work and his and that i am the first middleman who asks for this.
i already explained why it's important to do it and that if he doesn't follow the steps he will make things harder
you guys can create a new transaction, i only joined to help but seller is not communicating and i don't see this going well and smooth
3:05 The transaction has been canceled by mercurial003.
3:06 ME: the fee will be refunded fully in up to 24h
3:06 UNIQUE69: I sent code

I asked him to add my number on the gmail so i can sefely login to secure it, i explained to him that it's important to follow my steps and even then he showed no intention to add my number, instead he kept messaging me that i complicate things for me and for him, that this is not needed which is straight false. After 10 minutes of him not showing any cooperation or intention to add my number i wrote a message to explain why i will cancel the transaction. Only after the transaction was cancelled, 1 minute later he sent the code to my phone number. His excuse later was that he works from his phone and this is why he didn't do it faster but remember that in the spawn of those 10 minutes he was able to send 5 messages and in 4 out of the 5 he only questioned my request instead of complying and showing any bit of cooperation.

I decided to cancel the transaction after 10 minutes and i explained to them why, because seller was not showing any cooperation and was continuously questioning my request instead of complying, i didn't saw it going no where because of his lack of interest. I apologized to both of them and the buyer understood why i had to cancel the transaction.
3:11 LillithL: Because you aren't listening unique
3:19 LillithL: It's okay middleman. Not your fault, it's unqiues
3:29 LillithL: I'm reporting you for not listening to middleman
3:37 LillithL: It's all good

The seller is now blaming me for "Breakdown of the deal. Cancels transactions without warning due to this you lose your time and the buyer."
1. Breakdown of the deal: False: if the buyer didn't want to buy your product anymore is because your behaviour
2. Cancels transactions without warning: False: I explained why i will cancel it
3. due to this you lose your time: False: after 10 minutes he didn't added my phone number and i am the time waster
4. you lose your time and the buyer: False: i explained that you guys can simply create a new transaction and another middleman who is available will take it. if the buyer didn't want to buy your product anymore is because your behaviour

@LillithL can confirm that i did my best to explain to him why i had to cancel because he kept complaining for 40 minutes after the transaction was cancelled

@EpicNPC please check this

Spoiler: conversation after transaction was cancelled

3:06 LillithL: Oml
3:06 UNIQUE69: I sent code
3:06 UNIQUE69: WTF
3:07 ME: just cancel it, if you don't put the code my phone number is not added. i didn't logged in so you are fine with just changing your password
3:08 UNIQUE69: Why did you cancel the deal?
3:08 ME: please scroll up and read
3:10 UNIQUE69: I just wrote to you that it is not necessary and went to send the code - this is a lie
3:11 LillithL: Because you aren't listening unique
3:11 UNIQUE69: Why break our deal?
3:11 UNIQUE69: I said that I will not do something ??? I wrote that this is not necessary!
3:13 ME: i am sorry but i explained here why it's important, you continued to not listen and messaged me multiple times in "MM Only" channel that is not necessary and i complicate your work and mine and that i am the first middleman who asks for this instead of just following my steps.
while i was never a middleman for tiktok accounts i secured over few hundreds gmails so far and i know what i have to do
i already explained why i cancelled, i am sorry but you can just create the transaction again and another middleman will claim it
3:15 UNIQUE69: Why cancel a deal? I did not refuse to add a number
3:15 UNIQUE69: Could you give a warning before doing something?
3:16 ME: i explained why i cancelled, you only added it after i cancelled. after i asked you to add my number you sent me few messages before adding my number
and my phone number is not added. because i didn't gaved you the code, so nothing happent
3:17 UNIQUE69: You are behaving inappropriately, we are wasting our time and you just cancel the deal
3:18 ME: i am sorry if you think that i wasted your time. instead of following my steps as i nicely asked you, you decided to make things harder and slower instead of doing what was needed. sorry again to buyer
3:19 UNIQUE69: You broke the deal and now the buyer has to wait for the return of the commission within 24 hours, is this normal?
3:19 LillithL: It's okay middleman. Not your fault, it's unqiues
3:21 UNIQUE69: What are you talking about? My messages that it was not necessary to do it took us two minutes
3:21 ME: i already explained why i cancelled before i cancelled it, i told you before very nicely to follow my steps otherwise you will make things harder. the refunds are manually processed by an admin and this is why it takes up to 24h, it can be sooner than that
3:22 UNIQUE69: What is my fault? I wanted to do the best, I didn't know that the mediator could be so inadequate
3:22 UNIQUE69: You should have warned me about canceling the deal, this is not a decent attitude.
3:22 UNIQUE69: I'll find someone to report it to. You just wasted my time
3:29 LillithL: I'm reporting you for not listening to middleman
3:30 ME: my apologies again for this (message Viewable to LillithL only)
3:37 LillithL: It's all good
3:38 UNIQUE69: I did not refuse to comply with the requirements of the intermediary, I just said that this is not necessary, without thinking that there would be such an inadequate reaction
3:40 ME: you continued with your comments after i explained why is necessary to follow my steps and i explained why i cancel before i cancelled. you only sent the code after i cancelled which is few minutes later
3:40 ME: i already explained everything. have a nice day guys!
3:43 UNIQUE69: I work from the phone and it is very inconvenient, so I did not send the code right away, but you do not take this into account, this is not a normal reaction to what is happening - remember that in the spawn of those 10 minutes he was able to send 5 messages and in 4 out of the 5 he only questioned my request instead of complying and showing any bit of cooperation
3:44 ME: please contact support, i already did my best to explain everything to you
3:45 UNIQUE69: Ok

 

[EpicNPC]

@UNIQUE69

I read through the chat. The timeline above is correct.

mercurial003 you did explain why you cancelled in the chat, but you did not give a warning about the cancellation. Prior to the below message, there was not message warning that you will cancel if the seller fails to add your phone to the Gmail.

3:04 ME: sorry but i will have to cancel this, the seller continued to message me that phone number

UNIQUE69 the MMs job is the secure the account and in many cases the email account as well. This mean enabling security settings such as recovery options, phone and/or 2FA if needed. Yes it complicates the process, but it's more secure so that's why we do it this way.

3:00 UNIQUE69: Ok
3:01 UNIQUE69: In general, adding a number is not necessary, since nothing is initially tied to the email, you only complicate your work, including me
3:03 UNIQUE69: You are the first intermediary who asks for this)
3:06 UNIQUE69: I sent code

At 3:00 UNIQUE69 confirmed he will add the phone, but then didn't do it for 6 more minutes. During that time he posted 2 more times. It shouldn't take 6 mins to add the phone and send the code.

I don't think the blame for the breakdown of the deal is 100% the responsibility of the MM. He was conducting the transaction correctly. However he did not issue a warning before cancellation.

I'll wait for UNIQUE69 to reply before making any decision.

 

[mercurial003]

mercurial003 you did explain why you cancelled in the chat, but you did not give a warning about the cancellation. Prior to the below message, there was not message warning that you will cancel if the seller fails to add your phone to the Gmail.

I explained why and cancelled, i tought that if i will warn to cancel if he doesn't do what i say will make things worse.

At 3:00 UNIQUE69 confirmed he will add the phone, but then didn't do it for 6 more minutes. During that time he posted 2 more times. It shouldn't take 6 mins to add the phone and send the code.

He said ok in "everyone chat" and 1 minute later continued to message me in "MM Only" chat that adding the phone number is not necessary and complicates work which didn't proved that he is willing to add the number, instead it prooved the contrary. And he continued with another message without saying anytime during transaction that he clearly has any intention to add the number.

Considering the above i didn't saw myself this as being a successful transaction because of the lack of cooperation.
I apologized multiple times to both of them and explained that they can create a new transaction and another middleman will claim it. Remember that i only joined it in trying to help at his own request, my intentions weren't bad at all here. I am deeply sorry for cancelling it but it was not a healthy transaction in terms of communication and cooperation.
After the cancellation i continued to reply to his complains for 40 minutes and at the end i suggested him to contact support because i already did my best to explain to him everything he asked.

He is blaming me for losing his buyer but if you read buyer's replies they proove the contrary here.
Sorry again to both of them and to you Mike.

 

[mercurial003]

@EpicNPC any update please? he was online Tuesday, yesterday and today also.

 

[EpicNPC]

Since UNIQUE69 never replied I changed it to neutral.

Please tell the buyer/seller that you are going to cancel if no one has requested it and give them a few mins to reply before cancelling. That part of the feedback was accurate.