Average claim time is less than 1 minute. We are a US company so we do not have any employees working at 6:30am to answer questions, sorry. Our volunteer moderators are global, but they would not be able to help you with this type of question.
There are usually many reasons why a MM is not claiming your transaction. For your transaction you're selling a faceit.com account, which we do not even have a category for. Most likely the MM are not familiar with Faceit and this is why no one claimed it.
I see a MM has now claimed and started to process the transaction. Sorry for the delay.