my client leave me negative feedback please solve this feedback, it is wrong

[Martinn]

Banned - Fake Sales - https://www.epicnpc.com/threads/💎-twitch-account🏆.2775176/#post-9552611

hello
My client leave me negative feedback becouse i was delay with order, after that he want change feedback but i think he dont know how to do that and send me comment below feedback. Please check it, he apologize me for negative feedback but here stay this feedback still. Thanks!
https://www.epicnpc.com/feedback/feedback/687936/view

 

[EpicNPC CM]

@upandup

 

[Martinn]

Banned - Fake Sales - https://www.epicnpc.com/threads/💎-twitch-account🏆.2775176/#post-9552611

Any news? update please

 

[EpicNPC CM]

Feedback Removal/Change Rules

• If a dispute is opened and resolved, the negative feedback will be changed to neutral and the comment will be updated to reflect the issue has been resolved.
• Feedback based on rudeness or slow service (non-extreme) can only be neutral, not negative.
• Feedback can only be removed if it's false.
• If you believe feedback is false, you can open a dispute thread.
  • False feedback must been reported within 30 days
  • After 30 days, the burden of proof falls solely on the member who received the feedback.
    • Example: Joe gets a negative feedback from Roger. Two months later Joe disputes the feedback. Joe must show proof the feedback is false. Roger does not need to prove his feedback is true.