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Please Fill Out the Form
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Purchase Date: 02 November 2018
Date the problem begain: 03 November 2018
Method of Contact Used (chat progam): Live Chat + Skype
Instant Messenger username of the person you are accusing: ellerm77
DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/137...15-Discount-All-Regions-SoloQ-DuoQ-Mast-Chall
Approximate value of property: 40$
Was Trade Guardian used? No
What is the dispute about?
TL;DR: Guy bought, got refunded, bought again, service didnt started in the first 20h (even tho we reserve at least 24h to start any boost, especially in end season due to high volume of orders), sent an ultimatum about him chargebacking and leaving negative reviews here and there, chargebacked and left a negative review about the service without even trying it.
Received a negative feedback when the service wasn't even started, emitted, or delivered (which is against EpicNPC rules).
The customer didn't even bothered to read Terms Of Services before buying and started making claims.
We tried to explain him to contact our support service on the live website ( and not on skype ) if he wanted a refund to be issued and such, he never tried to do so and opened a dispute with us.
https://gyazo.com/149fb9ae2855d278064a07985d3d1765
I don't mind the dispute to be opened (we refunded him the purchased amount, like the first time he wrongly placed an order).
https://gyazo.com/0fd76ad7bf7d39971c1a17e5f70d0e58
The issue is with the Trader feedback which is not true and doesnt reflect our services, or anything he wrote about. We have a live customer support who is online 24h each day to answer questions and customer complaints, since the order amount we process is huge we HAVE to do it.
So the claims about the "once every 24h answers" are not true (his questions got answers once every 2-7 hours due to the timezone difference). He could have received istant answers on the live chat but he refused to do so.
Also he purchased a "Priority Order" which he mistakenly understood: Priority Orders makes you jump on top of the queue in comparison to other orders. But there is a "Priority Order" Queue as well, since there are many people who buys that.
Also for League of Legends its end season, which means orders are a mess.
We allow a reasonable time frame to start every order (according to our ToS) of 24-36 hours in case the queues are bigger.
He went with the classic "30 minutes or i dispute" while the admins were sleeping (12h timezone difference) and opened it on PayPal.
https://gyazo.com/65cda28865d36abf32e01df441ff4e43
Obviously we refunded it since it was never our intention to keep money of a customer, we are not THAT kind of service that will try to make excuses for a 40$ order. If the service was not emitted, he has the right to get his money back.
The thing is, he never bothered to even ask for it.
Now, i understand if the guy waited like a week without answers and we never gave him the money back and everything, but the dude received answers, refused to use the website, didn't even waited few hours to get in touch, nothing... this is not a valid reason to leave a feedback, i could go to every website while they are sleeping or something, place an order, and chargeback after 2 hours and leave a negative review because they didn't started? This shouldn't be allowed
Part of My Disclaimer
We have a couple of pages of ToS, about disputes, delivery timeframes, customer duties, and basically he broke 9-10 of them
Other details / notes: He bought 10 placements in League, with stream and with priority. Order was being handled, but he refused to use the customer live chat on site.
On Skype he received an answer every 2-7 hours (due to timezone difference), because the Skype is managed by the admins only.
After understanding what time zone we would not answer, he went ahead with the dispute instead of asking for a refund which could have been issued immediately (like, we have customers that change their mind DAILY, so we are used to their requests)
Proof
######################
You MUST provide proof or your claim will not be valid
Chat Log Screenshots (make sure username is visible, not display username): Uploaded above.
Other proof: Uploaded Above
######################
Purchase Date: 02 November 2018
Date the problem begain: 03 November 2018
Method of Contact Used (chat progam): Live Chat + Skype
Instant Messenger username of the person you are accusing: ellerm77
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/137...15-Discount-All-Regions-SoloQ-DuoQ-Mast-Chall
Approximate value of property: 40$
Was Trade Guardian used? No
What is the dispute about?
TL;DR: Guy bought, got refunded, bought again, service didnt started in the first 20h (even tho we reserve at least 24h to start any boost, especially in end season due to high volume of orders), sent an ultimatum about him chargebacking and leaving negative reviews here and there, chargebacked and left a negative review about the service without even trying it.
Received a negative feedback when the service wasn't even started, emitted, or delivered (which is against EpicNPC rules).
The customer didn't even bothered to read Terms Of Services before buying and started making claims.
We tried to explain him to contact our support service on the live website ( and not on skype ) if he wanted a refund to be issued and such, he never tried to do so and opened a dispute with us.
https://gyazo.com/149fb9ae2855d278064a07985d3d1765
I don't mind the dispute to be opened (we refunded him the purchased amount, like the first time he wrongly placed an order).
https://gyazo.com/0fd76ad7bf7d39971c1a17e5f70d0e58
The issue is with the Trader feedback which is not true and doesnt reflect our services, or anything he wrote about. We have a live customer support who is online 24h each day to answer questions and customer complaints, since the order amount we process is huge we HAVE to do it.
So the claims about the "once every 24h answers" are not true (his questions got answers once every 2-7 hours due to the timezone difference). He could have received istant answers on the live chat but he refused to do so.
Also he purchased a "Priority Order" which he mistakenly understood: Priority Orders makes you jump on top of the queue in comparison to other orders. But there is a "Priority Order" Queue as well, since there are many people who buys that.
Also for League of Legends its end season, which means orders are a mess.
We allow a reasonable time frame to start every order (according to our ToS) of 24-36 hours in case the queues are bigger.
He went with the classic "30 minutes or i dispute" while the admins were sleeping (12h timezone difference) and opened it on PayPal.
https://gyazo.com/65cda28865d36abf32e01df441ff4e43
Obviously we refunded it since it was never our intention to keep money of a customer, we are not THAT kind of service that will try to make excuses for a 40$ order. If the service was not emitted, he has the right to get his money back.
The thing is, he never bothered to even ask for it.
Now, i understand if the guy waited like a week without answers and we never gave him the money back and everything, but the dude received answers, refused to use the website, didn't even waited few hours to get in touch, nothing... this is not a valid reason to leave a feedback, i could go to every website while they are sleeping or something, place an order, and chargeback after 2 hours and leave a negative review because they didn't started? This shouldn't be allowed
Part of My Disclaimer
We have a couple of pages of ToS, about disputes, delivery timeframes, customer duties, and basically he broke 9-10 of them
Other details / notes: He bought 10 placements in League, with stream and with priority. Order was being handled, but he refused to use the customer live chat on site.
On Skype he received an answer every 2-7 hours (due to timezone difference), because the Skype is managed by the admins only.
After understanding what time zone we would not answer, he went ahead with the dispute instead of asking for a refund which could have been issued immediately (like, we have customers that change their mind DAILY, so we are used to their requests)
Proof
######################
You MUST provide proof or your claim will not be valid
Chat Log Screenshots (make sure username is visible, not display username): Uploaded above.
Other proof: Uploaded Above
Notes:
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SRBoosting has always been an HQ seller in this forum, we usually handled every customer/order in friendly ways trying to accomodate every person needs. Never once a complaint or a dispute.
Having a negative feedback for a service that was never emitted, due to poor understanding of the customer about how the site works, how orders are handled and because he was able to abuse the tools he has thanks for PayPal and ability to rate other services its a bit disheartening, we hope the feedback will be treated accordingly.
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