IP/Country Mismatch.

[Calya]

I'm currently visiting Japan for two weeks but im the midst of talking to two potential traders, I enabled two step verification, is their anything else I should too clear it up?. Thank you.

 

[EpicNPC]

I'm sorry, I'll have to disable your account until you can prove ownership. You can do that my logging into your account and re-verifying the phone number. If you don't have access to it, you'll have to contact support.
https://www.epicnpc.com/misc/contact/ (log out of your account first)

 

[Calya]

Okay, I reverified using phone SMS, I just logged back in and it says suspicious activity again.

 

[EpicNPC]

I didn't remove it last time. It's been removed.

Please enable 2FA on your account.
https://www.epicnpc.com/account/security

Once enabled, your account will no longer be disabled or warnings added if you're traveling or a VPN is detected.

 

[rerollmania]

I recently logged into my account on a computer located in a military installation in Korea, so the IP was different.

I also enabled my 2-step verification. Please remove my IP/country mismatch, thank you.

 

[EpicNPC CM]

Done

 

[rerollmania]

Thank you so much, God bless.

 

[rerollmania]

Ok, I got flagged again for some reason.

Is there a way to resolve this? Thanks.

 

[EpicNPC]

Its been removed. Please enable 2FA on your account.
https://www.epicnpc.com/account/security

Once enabled, your account will no longer be disabled or warnings added if you're traveling or a VPN is detected.

 

[rerollmania]

It's been enabled ever since the warning got removed the first time.

 

[EpicNPC]

Hmm, could be a bug, that shouldn't happen. We'll check it out and make a fix if necessary.

 

[rerollmania]

I appreciate the help, thanks.

 

[Mawa86]

I got the same warning using VPN, I since then enabled 2FV, could you please remove it for me as well.

 

[Calya]

So I just back home from Japan, and am using my home IP/Computer once again. I recoverd my account, enbabled two step verification but my account is still tagged with the IP Mismatch title. Assistance would be greatly appreciated, thank you very much.

 

[EpicNPC]

resolved

 

[rerollmania]

Yet again, I got hit with the IP/Phone country mismatch. I believe it does this whenever I pay a MM fee.

Please resolve this, thanks.

 

[EpicNPC]

It's been removed. This will continue to happen until you register a PP account in South Korea.

 

[rerollmania]

I see. It's just setting up a Korean PP account involves me setting up a Korean bank account and using foreign debit/credit cards, so it might take some time before that happens.

However, I'll see to it and make sure it happens soon. Thanks for the reply.

 

[Kodoku]

Hi, I have the same issue. I was travelling in Japan when I logged into EpicNPC to check the forums and I instantly had this IP/Country Mismatch issue. Can I get some help?

 

[EpicNPC]

Its been removed.

Please enable 2FA on your account.
https://www.epicnpc.com/account/security

Once enabled, your account will no longer be disabled or warnings added if you're traveling or a VPN is detected.

 

[TBONE24]

Hi , I'm on holiday in spain til middle of next week could you please remove the ip mismatch, I had this happen last time I went there in febraury.
thanks

 

[EpicNPC]

I had to disable your account. Once recovered, please enable 2FA on your account.
https://www.epicnpc.com/account/security

Once enabled, your account will no longer be disabled or warnings added if you're traveling or a VPN is detected.

 

[TBONE24]

Hi , I'm still on holiday in spain til Tuesday night week could you please remove the ip mismatch, I have remote access to a U.K. pc I own as well which will explain the location difference

 

[EpicNPC]

Its been removed.

Please enable 2FA on your account.
https://www.epicnpc.com/account/security

Once enabled, your account will no longer be disabled or warnings added if you're traveling or a VPN is detected.