I haven't received credits after crypto payment

[intent to sell]

Hi, someone could help me with this? I can provide info about the payment.

 

[EpicNPC]

The payment failed due to being an underpayment. If your exchange or wallet charges extra fees, you have to cover those fees.

Requested: 0.00011895, $10
Received: 0.00008898, ~$7.50

1031 credits have been added to your account.

 

[intent to sell]

The payment failed due to being an underpayment. If your exchange or wallet charges extra fees, you have to cover those fees.

Requested: 0.00011895, $10
Received: 0.00008898, ~%7.50

1031 credits have been added to your account.

tyty