Feedback Review

iAccomplish · Jul 19, 2019

Hi Admins,

Today I'm contacting because I want to ask on advice or action that I can take for my negative review left by another user.

This is the thread: https://www.epicnpc.com/threads/🔥-0...endly-moderator-more-services🔥.1437800/page-2

This is what the review says: "Booster tilted, big delay - lost 4k Behaviour score...
Long time player here, peaked at 5.5k mmr back in the days. After years of idle, played few games and another year of idle i picked up the game again.
Went fast downhil, calibrated to 3,9k mmr and lost my way over 8 months to 2.3k. As a mainly support player, the climb would be rough so I went for this service.
The ETA was set to 8-11 days, wich started of with a 1 day delay cus booster was tierd.
Then it did carry one, with a few bumps on the road (One day went -25mmr) , one day just one game played. I had a really open conversation about this with the manager.
Then, When logged in to do my predictions, I noticed the booster managed to get down to 6,2k Behaviour score from my 9k+.
I talked about this, and manager said this was normal. Thing is, i never seen this before.
The booster went on and lost a few games, the day after I got the message booster would take another day off cus tilted
We where at this point looking into a delay on aprox 2 ½ week, closer to 3 if the booster hold the same average gain as he did for the first week. From 8-11 days, to 30+, so i asked to cancel the order, pay for the work done and get a refound. This was arranged, even tho I have to wait 7 days for the money to come back.

But the "surprise" here was that today when i gamed and watched the score, I found out I am muted for 126 hours. 126!. And my Behaviour score is down to 5.4k.....
I take pride in not beeing a toxic player and behave well, not leave games and such and has allways been high on the score, allways had pleasant games more or less.

I feel that this service ruined my account, and i cant recomend them. Manager said "he will talk to booster" but that wont really help me, i am have been offered any compensation or anything at all."

My response: The contract between me and the owner @DaRulerSWE for 2800MMR, we agreed that the boost would take 8-11 days which is roughly 250-275MMR per day. Yes, the booster did lose some games, but very little compared to the wins. One day just lose -25MMR is better than losing -100.

I explained to the owner that the behaviour score drop may be due to the other team reporting my booster for smurfing etc, the only option the other team can report another player is only 'communication abuse', even though my booster hasn't talked at all in all chat, this report would give the assumption that he was being toxic even though he wasn't. The owner claims that he translated the booster saying things in Russian, so I took a look at the games, and I could not find anything, maybe I missed it. Being muted for 126 hours, I've never seen before either, but I will stand by the fact that he was reported by the other team, I couldn't seem to find proof and owner is reluctant to watch the game again to send me a screenshot. "I take pride in not beeing a toxic player and behave well, not leave games and such and has allways been high on the score, allways had pleasant games more or less." - My booster didn't leave any games.

I personally think it is reasonable to take one day off, and I notified the owner that the booster wanted to take one day off, IF I did not notify him, then the owner would question why the booster hasn't been playing, but if the booster had continued to play, there might be a slight likelihood that the booster may go on a lose streak and not play to his potential due to tilting. We're all human beings and I think that although you should push yourself, but you should also give yourself a break if it is needed. I think the owner had been a little bit inconsiderate here, boosters are humans too and need a break sometimes. The booster going slow in 1 day doesn't necessarily mean that the booster will hold constant, attached are games played by my booster for each day (we can easily see that the booster is doing a good job in boosting). It would be reasonable to take an extra week, 30+ days sounds arbitrary.

I kindly refunded the owner the amount he requested, the fact that he needs to wait 7 days for payment is not in my control. I showed him a screenshot and I will also attach it here that the payment was sent. I contacted Paypal today though, I asked why the payment is on hold, apparently it is part of Paypals terms and condition to do random reviews on transactions. Proof of transcript with Paypal has also been attached. I've never had this happen to me before for 3 years which is when I started using Paypal. My terms and conditions on my thread clearly state that I will compensate the amount that wasn't finished, nothing more and I have already refunded him.

I feel like 1 star is kinda harsh since I already provided him with a refund. I would like to see what I can do in my situation.

DaRulerSWE · Jul 19, 2019

The first screenshot shows how it dropped in the first place from close to 9k or just over, i dont remember exatly, down to 6,3k.
Here, I contacted the Seller regarding this matter - I have bought a lot of services over the years and never, ever, have something like this happened before. No reports, no missconducts, nothing.
In the steamlog, you can also see that the booster/player has been reported by his own teammates.

In the second screenshot provided here, you see the state of the account when the booster stopped to play (there was 4 games played to finish the summarey, no reports, only commends in those 4 games so in 6 games the bosoter recived 17 reports by 13 different players....)

I dont either buy the "logic" behind that the enemy team would report for beeing stomped, Thing is iv seen way more smurfing and stomping and all different parties i talked to regarding the matter has been very clear on the matter here - One wich has one of the longest terms and highest reps here on EpicNPC even said that it looks like he almost asked to get reported.

The Mute was 140 hours - 126 when i figured it out. And the score is down tho 5,4k, from around 9k.
This was what made me leave the negative and very true review.

Regarding the timeframe -

The booster started with a day off cus he was tierd, I didnt had a say about this.
Then he played for a few days, then he one day just played 1 game.
Then carried on, went negative MMR one day, then tilted and said he would take another day off.

So in short, in 7 days, the booster gained 700 MMR out of 2800. With that kind of gain, we could say that the rest of the MMR, 2100, would take 21, considering that he went minus one day and took breaks 2 days, it might be faster, but thats in fact 3 weeks from now and it would also be over 200% longer time then I was told.

I added some screenshots where I am actually asksing about the timeframe but I keep getting told to chill and wait, but it only went worse.

1 Star is for the refound, I didnt even get 90$ back - I sent it as friends and family (asked to) but got sent back as service so I even paid for getting my money back, fun times is fun.

DaRulerSWE · Jul 19, 2019

I like to add, that 2 days ago, the seller in this case even admited that this has gone over board -

iAccomplishIgår 04:49
Yes I understand that if you're able to give an ETA and you cant meet it, its poor business management. I know this might have ruined our customer relationship, but lets just hope for the best these next few days

iAccomplish · Jul 19, 2019

DaRulerSWE said:
The first screenshot shows how it dropped in the first place from close to 9k or just over, i dont remember exatly, down to 6,3k.
Here, I contacted the Seller regarding this matter - I have bought a lot of services over the years and never, ever, have something like this happened before. No reports, no missconducts, nothing.
In the steamlog, you can also see that the booster/player has been reported by his own teammates.

In the second screenshot provided here, you see the state of the account when the booster stopped to play (there was 4 games played to finish the summarey, no reports, only commends in those 4 games so in 6 games the bosoter recived 17 reports by 13 different players....)

I dont either buy the "logic" behind that the enemy team would report for beeing stomped, Thing is iv seen way more smurfing and stomping and all different parties i talked to regarding the matter has been very clear on the matter here - One wich has one of the longest terms and highest reps here on EpicNPC even said that it looks like he almost asked to get reported.

The Mute was 140 hours - 126 when i figured it out. And the score is down tho 5,4k, from around 9k.
This was what made me leave the negative and very true review.

Regarding the timeframe -

The booster started with a day off cus he was tierd, I didnt had a say about this.
Then he played for a few days, then he one day just played 1 game.
Then carried on, went negative MMR one day, then tilted and said he would take another day off.

So in short, in 7 days, the booster gained 700 MMR out of 2800. With that kind of gain, we could say that the rest of the MMR, 2100, would take 21, considering that he went minus one day and took breaks 2 days, it might be faster, but thats in fact 3 weeks from now and it would also be over 200% longer time then I was told.

I added some screenshots where I am actually asksing about the timeframe but I keep getting told to chill and wait, but it only went worse.

1 Star is for the refound, I didnt even get 90$ back - I sent it as friends and family (asked to) but got sent back as service so I even paid for getting my money back, fun times is fun.

You can clearly see in the games I've shown above that the booster had stomped. Its logical that other players would be salty that he is smurfing and since they don't wish to match against him again, they report him to avoid being matched together again. Therefore, bring down the behaviour score.

I clearly notified you (the owner) that he will take a 1 day break, I keep reiterating the fact that we're all humans and we do make mistakes and we sometimes need time off, I think it was reasonable for me to tell you that he was taking a break rather than not. I gave you a time that the booster estimated that he would complete the order, its often hard to judge a 2800MMR boost.

If you told me before you ordered that you were time wary and needed it completed within x amount of days, then I would have given you a more vague deadline as its hard to determine when a 2800MMR boost will conclude/or simply enough not to take your order since there might be too little time to work with.

You started complaining about the delays when the boost had already started and the boost hasn't even been close to 8-11 days and you're already judging based on 6 days of boosting. I think its better if you said something after 8-11 days, and see how it goes within our ETA, but 6 days and already calling it off doesn't even give us a chance to adapt to your time wariness. You can easily see how many games the booster is playing per day, but if thats not enough then I dont know what is.

Regarding the money, I sent you the money yesterday night at 4am my time, you didn't even mention anything about it not being the correct method until now, if you had told me yesterday after I sent you the money, then it would be my fault for sending with the wrong method and I would get you to refund it and then Ill send it correctly again. But now you're telling me its not right after 18 hours. Then maybe you should have said something about it after I sent you money, I stayed up until 4am trying to deal with everything and get the booster to send the money back, I wouldn't be surprised if I did send the wrong method at that time of the night, but you need to say something about it.

DaRulerSWE said:
I like to add, that 2 days ago, the seller in this case even admited that this has gone over board -

iAccomplishIgår 04:49
Yes I understand that if you're able to give an ETA and you cant meet it, its poor business management. I know this might have ruined our customer relationship, but lets just hope for the best these next few days

Like I said, you never gave us the entirety of our ETA to perform, you judged us at 6 days which is too early. Based on the rate we were going, yes sometimes the booster was tired, but look at the games, we were still working, even though it was slower, we'd still complete it, but once again you never warned me that you were in a hurry.

iAccomplish · Jul 19, 2019

I can offer to recover the behaviour score as compensation free of charge as a resolution.

DaRulerSWE · Jul 19, 2019

Money is now release by PayPal and have landed on my account.

Regarding The ETA, booth you and me agreed on that there would be big delays. So now that you bring up that you didnt got full time to fullfill The boost is just point less since your said yourself that yes, there Will be delays.

He had more then 3/4 to go in less then half The time and he was t even about to game The Day we called it off cus tilted.
He also was muted for 140h so thats was prob why he wanted to chill some, idk?

If you could manage to fix The behaviour score back to The excellent lvls i had I would accept that as a recovery - What kind of ETA would we look into then and what metod would be used?

iAccomplish · Jul 19, 2019

DaRulerSWE said:
Money is now release by PayPal and have landed on my account.

Regarding The ETA, booth you and me agreed on that there would be big delays. So now that you bring up that you didnt got full time to fullfill The boost is just point less since your said yourself that yes, there Will be delays.

He had more then 3/4 to go in less then half The time and he was t even about to game The Day we called it off cus tilted.
He also was muted for 140h so thats was prob why he wanted to chill some, idk?

If you could manage to fix The behaviour score back to The excellent lvls i had I would accept that as a recovery - What kind of ETA would we look into then and what metod would be used?

What is the current behaviour score? Ill personally pay to get it up to 9K. If from the screenshot 5.4K-9K - I presume 4-5 days, need about 110 hours for it. I am also aware that a boost is going on, so we might need to work around that.

iAccomplish · Jul 22, 2019

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DaRulerSWE · Jul 22, 2019

It feels a bit daft to feel forced tho give the account out for another 110h hours to get it back in shape. It also feels a bit daft that this thread has conversations regarding the matter where I cant read , I have no clue whats going on.

Litteraly - My account got devastated. I suggest a 50$ compensation, wich should be half the price to get it back in shape more or less.

iAccomplish · Jul 22, 2019

DaRulerSWE said:
It feels a bit daft to feel forced tho give the account out for another 110h hours to get it back in shape. It also feels a bit daft that this thread has conversations regarding the matter where I cant read , I have no clue whats going on.

Litteraly - My account got devastated. I suggest a 50$ compensation, wich should be half the price to get it back in shape more or less.

$50? You’re asking too much. I was planning to give it to a behaviour cleaning service provider on this forum and it told me it would take 110 hours to restore it back to 9K and only cost $23 max.

Like I said earlier, my terms and conditions doesn’t say anything in regards to compensation other than the 'uncompleted' mmr and that’s for banned accounts during boosting too. Your account isn’t banned, it just needs to be fixed. I can offer you $23 max as compensation. You’re lucky enough to even get additional compensation.

P.s please read all terms and conditions before purchasing in the future, you’re expecting too big of a compensation and does not follow my terms and conditions. IF worse case scenario your account was 'banned' from boosting which is worse than your accounts current state, you’d only get the unfinished MMR as compensation you wouldn't get additional compensation. So I'm really unsure why you're asking so much.

DaRulerSWE · Jul 23, 2019

iAccomplish said:
$50? You’re asking too much. I was planning to give it to a behaviour cleaning service provider on this forum and it told me it would take 110 hours to restore it back to 9K and only cost $23 max.

Like I said earlier, my terms and conditions doesn’t say anything in regards to compensation other than the 'uncompleted' mmr and that’s for banned accounts during boosting too. Your account isn’t banned, it just needs to be fixed. I can offer you $23 max as compensation. You’re lucky enough to even get additional compensation.

P.s please read all terms and conditions before purchasing in the future, you’re expecting too big of a compensation and does not follow my terms and conditions. IF worse case scenario your account was 'banned' from boosting which is worse than your accounts current state, you’d only get the unfinished MMR as compensation you wouldn't get additional compensation. So I'm really unsure why you're asking so much.

Your terms are very unclear, and its my full right do be unsatisfied with a service no matter what terms there are.

I dont care about an compensation perse, i am not here to argue for free stuff or money, it really dont intrest me at all.
I think its my full right to write my review and have my opinion - There is nothing made up or false information. I am not trying to do this to ruin your business - I came to you since everything looked alrite -
Apparently, there was issues around.

The 50$ suggestions was out of my head reasonable out do The time it would take to recover. Its litteraly less then 50cents per hour, i asked 2 other services wich are very well know hand highrepped here on epic npc and they where all obove 50$ in price.

In short - I dont mind just let my review stand and skip out of any compensation, since its not my goal to get one.
I am however openminded and would much rather resch a solution we booth are please with rather then argueing here, but right now it feels we are far from eachother and you are very vague in your suggestions.

As it is my score Will however plan out by Someone else gaming (wierd how Someone else, whos also muted, can rise The score by domina ting Hard compared to your guy, shouldnt my guy also drop with the logic you presents?) so a behaviour score clean up over 110h aint really intresting as it is anyway from my pov.

Your other suggestions regarding "a free small boost" aint specified enough.
Give me a offer regarding this and we can agree on something hope fully.

iAccomplish · Jul 23, 2019

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

DaRulerSWE · Jul 26, 2019

I am nto sure how a real and fair review of your business will ruin it? There is no questions of what have happened and noone is questioning this.
You got a bad review after a bad service that yourself apologized for - Now you want to buy my silence. Thats not how I work, however, since you feel so strong regarding the matter I have a last suggestion here.

I can make a new account, and you make it ready for Ranked Games + play the calibration games. This would be , according to your pricelist, 35$. Games as to be played in EU/Russia. The account needs to end up with a positive Behavriour Score / Winrate.

Regarding the price, I got that price after I wrote here from the same guy you contacted. I also got 2x completely different prices from two other people. I then calculated myself , 6-7 days of work, aprox 110h , and somewhere between 45 and 55 did seam reasonable. Less then 50 cent per hour is ...harsh.

If we can agree and settle on this, I am open to change my review to Neutral and write about what we have agreed on.

iAccomplish · Jul 26, 2019

Pretty weird how you contacted the same guy but got a different price to me, either the problem is on the seller side or you're over exaggerating prices so that you can get more out of me, who knows. But thats not my issue.

So what you mean is you want to make a new account and get it ready for ranked and then pass it to me to have me play on it to show you we can get positive behaviour score/ win rate? Is that what you're saying? So then you want a boost with that account for $25 of my store credit which I offered you earlier? or just the 10 calibration games is enough?

iAccomplish · Jul 26, 2019

So basically all I need to do is get it ready for ranked and play the 10 solo ranked calibration?

DaRulerSWE · Jul 26, 2019

iAccomplish said:
Pretty weird how you contacted the same guy but got a different price to me, either the problem is on the seller side or you're over exaggerating prices so that you can get more out of me, who knows. But thats not my issue.

So what you mean is you want to make a new account and get it ready for ranked and then pass it to me to have me play on it to show you we can get positive behaviour score/ win rate? Is that what you're saying? So then you want a boost with that account for $25 of my store credit which I offered you earlier?

No, I got the same price as you from that guy

kamainI tisdags 07:59

hi, 29.5$ ~6days

My suggestion is that you, on your end, get my new account ready for ranked and you also play the calibration games. Then we are fair. Nothing asked for after the calibration is done. We might need to speak tho when its time for rankedcalibration so I can add a Swedish simcard number, or if you provide it and there is no hazzle, il pay what you want for that.

TLDR: - Make my new account ready for ranked and play the calibration games. When thats done I want the account to be on good standing.

DaRulerSWE · Jul 26, 2019

iAccomplish said:
So basically all I need to do is get it ready for ranked and play the 10 solo ranked calibration?

Yes, I am not asking for you to boost any kind of MMR when the calibration is done. I am, however, asking for it to be on a good behaviour score and a positive winrate.

When this is done, I am open to reconsider everything and I also feel that we now are approacing eachother on terms we booth can feel compensates for the messup that has been with my main account.

The new account will be provided with a battlepass and a dotaplus sub as well. If everything is alrite, I am even open to buy services from you to rise the post calibration MMR as well.

iAccomplish · Jul 26, 2019

Agreed, get an account ready for me and Ill get started. Would be appreciated if you got the number though.

iAccomplish · Jul 26, 2019

By good behaviour score, what numbers we talking? Just for reference

DaRulerSWE · Jul 26, 2019

iAccomplish said:
By good behaviour score, what numbers we talking? Just for reference

Lets say anything above 8k is acceptable, and no 140h+ Mutes please

iAccomplish · Jul 26, 2019

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

DaRulerSWE · Jul 26, 2019

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

EpicNPC CM · Jul 26, 2019

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