False negative feedback

[UmuUmu]

Thread deal: https://www.epicnpc.com/threads/na-...ona-11x-4-5486-genesis-45k-primogems.2333271/
User: https://www.epicnpc.com/members/raindaymizu.1566040/

I've sold an account 29th Oct 2022, which was successful. Since then I have been away for a month or two post-trade and noticed in Jan 2023 that on the 28th Dec 2022 he called me a scammer accusing me of a recall, checked my messages late and he suspected got hacked which doesn't have anything to do with me past the point of sale. I've sold multiple accounts in general and similar accounts for Genshin and never had any buyer having issues. I never recalled this account and don't believe this negative feedback is valid.

Proof of Sale:

https://imgur.com/a/m1en9qP

Can this be reviewed please?

 

[EpicNPC CM]

@Raindaymizu

 

[Raindaymizu]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

The account was recalled by you, or by someone you know. I have bought multiple accounts on here and have never been "hacked" once. Your discord messages do not add up to mine, you edited and deleted the UID, and password etc. Much less, why would you delete me off of discord, and edit messages if you were not doing any suspicious? That does not make sense. Attached is the conversation on my end, and my payment receipt.

 

[UmuUmu]

Nope, absolutely not.
1. All buyers are removed once the trade is done, no reason for me to keep them. If they have actual reasonable issues, they can recontact me.
2. I always remove personal information and details once it's in the buyers hand, you should have all the details saved. I also have the entire original chat of every single trade I've done, including this one anyway.
3. UID was never given, only ID and Pass which I can resupply in you with the ID again, but I obviously have no access to your password.

This is normal procedure and nothing unusual on my end, hence why no issues until your accusation. It's your responsibility to maintain security of the account and I cannot do much if you fail to do so.

 

[Raindaymizu]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

"If they have actual reasonable issues, they can recontact me." I just don't think deleting someone off of discord would make sense to this answer. "I also have the entire original chat of every single trade I've done, including this one anyway." Can you send me the original chat then? Also, you said you are the original owner in the original post, so that means you should be able to provide me with all of the relevant information to get the account back then correct?

 

[Raindaymizu]

I also sent you this and never got a reply

 

[UmuUmu]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

Yes, rare cases where they re-add me or message me I can try help if it's within my power. So making a big deal of deleting people off discord when a trade is successfully done makes no sense. Everything exchanged, not here to be buddies with everyone. I am not expecting issues to arise afterwards.
Sure, I can also post more screenshots tomorrow.
If you want me to try recover, I can see if I can email them.
I said I was away and didn't manage to see those messages, but I guess this thread is already a response to those messages.

 

[Raindaymizu]

I do want you to try and recover the account, because I would like it back. I would like you to send me screenshots of the whole process though so I can have a record of it on my end, and to send me the information so incase it happens again I have it for myself.

 

[EpicNPC CM]

Feedback Disputes

1. If TG was used, we will review feedback disputes as normal.
2. If TG was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
- If proof is provided, the feedback will remain. We will not investigate the actual dispute. The feedback will not be changed.
- If proof of transaction is not provided, the feedback will be removed

 

[Raindaymizu]

Here's the proof of transaction on my end, I haven't heard from @umumu and if they help me get back the account I will delete the feedback; until then posting for transparency.

 

[UmuUmu]

I have sent a refund back to Rainday now as I'm having issues with Hoyo support. Rainday has agreed to the refund.

Can the feedback get removed please

 

[Raindaymizu]

Please remove the feedback, the money was sent back to me. As long as it is not chargebacked I agree to having it all removed!

 

[UmuUmu]

@EpicNPC CM

 

[EpicNPC CM]

It's been changed to resolved.