False feedback

[CrapMarshal]

Information
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Date that sale/trade took place: 2015.09.27.
Method of Contact Used: Skype
Instant Messenger ID of other party: kenneth.tan
Your Instant Messenger ID: crapmarshal
EpicNPC Account of other party: https://www.epicnpc.com/itrader.php?u=440276
Other information: This guy bought a boost from me, but he logged in and locked the account during the boost so we didn't had enough time to finish the boost. By the way we don't offer refund for situations for this, what is clearly descriped in my thread. BUT I refunded the remaining ranks to him (proof below).

Sale/Trade Information
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What was bought, sold or traded: Hearthstone boost 10-L
Link of transaction thread: https://www.epicnpc.com/threads/642...ll-Season-Legend-Team-⇧⇧⇧-Trusted-seller-⇧⇧⇧/
Approximate value of property: 10-5=$25 + 5-1=$48 + 1-L=$20 = $93 in total

Was a middleman used?: No
If yes, who? -
Describe why you believe the feedback is wrong: We wasn't able to finish the boost, because he locked his account. I refunded the remaining part of his money.
Other details / notes: Everyone had positive experience with me in the last years except this guy who simply can't understand if he locks the account, we can't log in and we can't play on his account. Since these situations risk our and his security and prevent us in working, I don't do refunds, BUT I refunded his money to make him happy. I don't understand whats wrong with this guy? Totally absurd...
Edit: Also he posted fake messages like this in my thread, those posts are already deleted by admin.

Proofs
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[doomedtofail]

In future do not report the feedback to get our attention to this thread. Just wait for people to attend to it.

Notified to respond

 

[EpicNPC]

He paid $93 for a boost from 10 to Legendary
You refunded $54 to him

Is this correct?

Waiting for thekent to confirm.

 

[CrapMarshal]

Yes, because we boosted him to rank 3.

 

[EpicNPC]

thekent has been email notified.

Feedback will be removed in 24 hrs if there's no reply since proof of partial refund has been provided.

 

[thekent]

Hi

ordered a boost to legend - I never accepted terms of partial refund if booster could not reach legend. If you ordered a graphics card and it broke down - no shop in the world gives you back partial refund for a faulty refund or services no rendered. Always a full refund if services not rendered.

Seller also claimed I logged in during boosting to lock him out - which is also untrue as I never logged in onto bnet. I followed all his instructions to use other games. I spectated him with another account.

Seller falsified claims and also gave some other excuses - blamed the server patch etc.

seller also unresponsive for several days to refund until I posted in here...

i transferred 100 usd for 10 to legend - period. Not 93 usd as claimed by him again.

Seller never reached level 3 - again - another false claim.

all the seller proved was that he made a partial refund for a service he clearly did NOT provide.

- - - Updated - - -

[COLOR=rgba(0, 0, 0, 0.701961)]http://i.imgur.com/pDbb3yl.jpg[/COLOR][COLOR=rgba(0, 0, 0, 0.701961)]
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[COLOR=rgba(0, 0, 0, 0.701961)]
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[COLOR=rgba(0, 0, 0, 0.701961)]http://i.imgur.com/hkpnTT0.jpg[/COLOR]
[COLOR=rgba(0, 0, 0, 0.701961)]
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[COLOR=rgba(0, 0, 0, 0.701961)]http://i.imgur.com/uCQKn2P.jpg[/COLOR]

- - - Updated - - -

System won't let me post links - happy to email all the evidence

 

[CrapMarshal]

Why are you keep lying?

First time you said I didn't refund anything, now you said you didn't accepted partial refund. If you ordered from me, I think you read my thread where I clearly described, that there is NO REFUND If you logs in during the boost. But I was kind, and I refunded the remaining part and a bonus.

"seller also unresponsive for several days to refund until I posted in here... " - WTF man? Maybe you didn't noticed, but you live in Austrila and I live in middle Europe...

We finished EVERY boost very fast, without the problem. We only had problem with you, BECAUSE YOU LOGGED IN OR SOMEONE LOGGED IN AND THE ACCOUNT WAS LOCKED. If we can't log in, we can't play on your account. Also I offered you to make it legend this season, but you didn't wanted us to finish...

So the problem is:
-We boosted until rank 3, you received the monthly reward.
-We wasn't able to reach legend since you locked us out from the account and we didn't had enough time.
-Kindly I partial refunded you, then you act like a little kid here with no reason.
-And stop lying please...

Oh and your example is totally bad. You ordered a SERVICE, not a product.

 

[EpicNPC]

thekent paid $100 for a boost from 10 to Legendary
CrapMarshal boosts to Rank 3
CrapMarshal refunded $54 to thekent

thekent, if a boost is not completed, you do not get 100% refund. You get the percentage that was completed.

CrapMarshal the chat shows it was for $100, not $93. Which is it? thekent if it was $100 post your Paypal payment to prove it.

http://hearthstone.gamepedia.com/Ranked
Rank 5 - Rank 1 have the same rewards, minus a little dust which doesn't make a big difference.

Since there is no way to show rank for a previous season, I will assume Rank 5 was a least reached.

http://us.battle.net/hearthstone/en/blog/19899927/hearthstone-patch-notes-31010357-9-29-2015
This shows users were reporting problems after the patch last week. CrapMarshal confirmed by Wed, the next day he was able to login. So at most the patch should have only caused 1 day delay.

Sept 27 - Boost purchased (4 days promised)
Sept 29 - Patch - problems with patch
Oct 2 - Boost should be completed, extra day given
Oct 3 - Negative feedback given

This shows that CrapMarshal was unable to complete the boost within the 4 days promised, even with getting an extra day for the patch problems.

I think a $54 refund is fair. If you do not, please show more proof that the account was not Rank 3. Maybe a chat message saying something like, "hey its been 5 days and I'm still rank 8, what's going on?"

If you do not have proof rank 3 wasn't achieved this will be closed since you received a 58% refund.

 

[EpicNPC]

Removing in 24 hrs if proof of rank is not provided.

 

[thekent]

Why is the onus on the buyer to prove the rank when clearly the seller was not communicating any information for several days.

and how would I have proof if I was not allowed to login until AFTER the season finished. so therefore the seller should be proving that rank finished.

i was spectating until the season finished and for the least two days you didn't login.

the payment was $100, can you make a reverse calculation to show why it should be 54 because working backwards it shows 70.

Yes I ordered a service - no one partially refunds if you do half a job like washing a car... Lol

The post isn't letting me post pictures so how can I post it.- I've said this before.

- - - Updated - - -

All countries have a system where consumers are protected, hence why there's consumer protection laws (eg cc protection, chargeback, PayPal protection, fair trading)

you even van asked me to gift you a payment because clearly you are scamming and unable to provide this service.

You even refunded with a 20% admin fee note on PayPal. Mod can you ask him to do the Maths?

ive engaged another seller and the experience is completely different.

based on your history you sold your account with barely TGT and it showed in your play where you struggled to rank up. (Completely different to the other sellers)

 

[CrapMarshal]

I don't have time for mood for this.
-If you can spectate, then you can make screenshot of the current rank.
-At Rank 5, you said "Sweet, nicely done".
-I already described the calculations before, clearly. You calculate more USD, because you count $12 five times, instead of four. 5-4=$12, 4-3=$12, 3-2=$12, 2-1=$12. 5-1 not equals to 5x$12, but 4x$12.
-If I have to paint 4 rooms in a house for $2000, but I only finish with 2, you have to pay me ~$1000. Can you understand it?

-This is not a countr, this is the internet, gaming black market. All of us (sellers) asks for gift payment, because this is the only way we can protect us from scammers.
-I'm a scammer, good to know... Open your eyes please. You are the ONLY ONE who have/had problem with me. I repeat, ONLY YOU had problem with me.

I hope people like you will avoid using this site in the future... Luckily, you are the first (and I hope the last) who doing things like this.

 

[EpicNPC]

You can't compare this service to a car wash or graphics card. Those are all or nothing type deals. Washing a car takes 5 minutes. Leveling from Rank 10 to Legendary takes a few hrs.

You can compare it to lawn maintenance. If you hire someone to rake your leaves, trim the bushes and mow your lawn, but it starts to rain after the first two tasks, you still have to pay them for those 2 task. You can't say, "you didn't mow my lawn, so I'm not paying you anything".

At Rank 5, you said "Sweet, nicely done".

Please post a screenshot of this.

10-5=$25
5-1=$48 ($12 per rank, 4, 3, 2, 1)
1-L=$20

$93 total (no one has posted proof it was $100, so I will be using $93)

In terms of refund

Rank 3 = $44 refund
Rank 4 = $56 refund
Rand 5 = $68 refund

He gave your a $54 refund, which I think is fair.

You're saying he got to Rank 5, he's saying he got to Rank 3, so he split the difference and basically gave you a refund for Rank 4. No one has proof what rank was actually achieved, but the season rewards from 5-1 are exactly the same, so it doesn't really make a difference.

I'd like to close this based on the fact no one has proof and a fair refund has already been issued. I'll leave it open for 24 hrs for replied, but I will be closing it unless actual evidence is added.

 

[CrapMarshal]

The booster who received this job, bought a new phone and he had problems with making screenshots. He only made one, at rank 4, without friendlist. If thekent makes a screenshot of his paladin ranked wins and paladin level, you can compare to it.

 

[EpicNPC]

Rank 5 confirmed via chat. Rank 4 confirmed via screenshot.

Refund was given for Rank 4 already. Closing as resolved. Feedback has been removed.