https://www.epicnpc.com/threads/eth...ds-bonuses-24-7-support.3011513/#post-9964791
Hello,
A few days ago, the buyer contacted us requesting assistance with clearing Inferno-level bosses in Etheria: Restart and asked for a custom build for his team. After we provided pricing for both services, he chose only the boss-clear option, which we completed as requested.
The client’s account was not at the required level for the content, so our booster had to spend extra time leveling it up just to begin the order. After we cleared 2 out of 3 bosses, the buyer began spamming us with messages, complaining that he couldn’t beat those same bosses on his own (clearly a skill issue) and claimed that we did the order incorrectly because we cleared the bosses manually, rather than optimizing his characters with a custom build so he could auto-clear them.
We reminded him that he did not purchase a build setup, only a manual boss clear, and that’s exactly what was delivered. His response was to accuse us of being “not right,” tell us to keep the money, and proceed to generate a negative review based on that misunderstanding.
Despite this, we still offered a partial refund for the final boss (which was not cleared yet), since it required an additional 5 account levels to access — and this part was the buyer’s responsibility, not our booster’s. The buyer refused the partial refund.
Regarding the question about age: based on the way the buyer was communicating and behaving, we simply wanted to clarify whether he was using his own funds or a parent’s, as this may be relevant for future concerns or disputes.
Thank you for your time!
Hello,
A few days ago, the buyer contacted us requesting assistance with clearing Inferno-level bosses in Etheria: Restart and asked for a custom build for his team. After we provided pricing for both services, he chose only the boss-clear option, which we completed as requested.
The client’s account was not at the required level for the content, so our booster had to spend extra time leveling it up just to begin the order. After we cleared 2 out of 3 bosses, the buyer began spamming us with messages, complaining that he couldn’t beat those same bosses on his own (clearly a skill issue) and claimed that we did the order incorrectly because we cleared the bosses manually, rather than optimizing his characters with a custom build so he could auto-clear them.
We reminded him that he did not purchase a build setup, only a manual boss clear, and that’s exactly what was delivered. His response was to accuse us of being “not right,” tell us to keep the money, and proceed to generate a negative review based on that misunderstanding.
Despite this, we still offered a partial refund for the final boss (which was not cleared yet), since it required an additional 5 account levels to access — and this part was the buyer’s responsibility, not our booster’s. The buyer refused the partial refund.
Regarding the question about age: based on the way the buyer was communicating and behaving, we simply wanted to clarify whether he was using his own funds or a parent’s, as this may be relevant for future concerns or disputes.
Thank you for your time!
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