Hello,
Other than the fun times of searching for and buying an account, most of my trips here have been to resolve an issue, usually around a recall of said account, fortunately this is not the case of this visit.
let's face it, original owner recalls happen... a lot. It seems especially true around the time of an expansion, I guess it gets folks thinking about playing again. Somehow, they justify that taking back something that they sold is somehow OK, that it's not outright theft, not sure how they come to this conclusion but there you go.
So, here I am, trying to log into an account I purchased SIX MONTHS AGO from Epic MMO and, yep, I get the dreaded "the username or password is incorrect" message (when you know damn well it is correct, or at least used to be).
So, I send an e-mail to Jim over at Epic MMO and they try to get the account back but, as is the case so many times, they run into difficulty. After six months I kind of figured that I was SOL, perhaps they would send me an ID scan and say good luck but that didn't happen...
Instead, they say, take a look at the accounts we have for sale and pick one that was comparable to the one I bought.
Of course, I am flaky and don't have any idea what I really want (other than the original account back) and I have 3 or 4 choices that I want to run with... through all of this, Epic MMO was patient and willing to work with me.
In the end, I got an account that I am completely happy with at no additional cost.
Way to stand by your customer commitment guys!
Hawkwynd
Other than the fun times of searching for and buying an account, most of my trips here have been to resolve an issue, usually around a recall of said account, fortunately this is not the case of this visit.
let's face it, original owner recalls happen... a lot. It seems especially true around the time of an expansion, I guess it gets folks thinking about playing again. Somehow, they justify that taking back something that they sold is somehow OK, that it's not outright theft, not sure how they come to this conclusion but there you go.
So, here I am, trying to log into an account I purchased SIX MONTHS AGO from Epic MMO and, yep, I get the dreaded "the username or password is incorrect" message (when you know damn well it is correct, or at least used to be).
So, I send an e-mail to Jim over at Epic MMO and they try to get the account back but, as is the case so many times, they run into difficulty. After six months I kind of figured that I was SOL, perhaps they would send me an ID scan and say good luck but that didn't happen...
Instead, they say, take a look at the accounts we have for sale and pick one that was comparable to the one I bought.
Of course, I am flaky and don't have any idea what I really want (other than the original account back) and I have 3 or 4 choices that I want to run with... through all of this, Epic MMO was patient and willing to work with me.
In the end, I got an account that I am completely happy with at no additional cost.
Way to stand by your customer commitment guys!
Hawkwynd
