Do i post negative feedback on dispute feedback or active Dispute?

[Reodan]

Hello , just want to know how does Feedback dispute or Dispute work

- I sell the boosting service in Destiny 2
- I put my statement below (Term of Service from me) that "buy at your own risk" and "Banned = Full Refund (if its already 1 week , no refund)"
- He already buy my service on 2020 after that never buy to me again, after that when Destiny 2 got new DLC (Witch Queen) he buy service from me again
- But he got banned as Bungie (Destiny 2 developer) Doing BAN WAVE and got his account got banned
- He mad at me and leave a negative feedback and ask for refund which its more than 1 week
- I refund the money anyway (This year only) but he still insist leave the negative feedback

do i must post this on Feedback dispute or Active Dispute?

For getting my negative feedback removed or neutral

 

[Reodan]

Also this is my first time getting negative feedback so i dont have any experience on it

 

[Master-Trader]

Hey @Reodan,
Actually, for even scam disputes, if both side come to an agreement, the negative feedback is usually turned into neutral(3 stars). It's happened when the other side refunds the payment or compensates the loss
Apparently, "terms of service" is present in your thread but you edited your thread 2 days ago. Because i'm moderator of another forum, i'm not able to see your former version of your thread in order to check for how long your "terms of service" has been present.
If it's been present before Danoog came to your service, then it's considered as "he accepted the risk that you stated in your terms of service" , so it might means "he left you unfair feedback".
I see you already started a thread on Feedback dispute forum. So, now it's time to wait for Admin to review your thread.

 

[Reodan]

Hey @Reodan,
Actually, for even scam disputes, if both side come to an agreement, the negative feedback is usually turned into neutral(3 stars). It's happened when the other side refunds the payment or compensates the loss
Apparently, "terms of service" is present in your thread but you edited your thread 2 days ago. Because i'm moderator of another forum, i'm not able to see your former version of your thread in order to check for how long your "terms of service" has been present.
If it's been present before Danoog came to your service, then it's considered as "he accepted the risk that you stated in your terms of service" , so it might means "he left you unfair feedback".
I see you already started a thread on Feedback dispute forum. So, now it's time to wait for Admin to review your thread.

the edited part is i edited the "iron banner" part, the term of service not edited

 

[Reodan]

but thanks for the explanation

 

[Master-Trader]

but thanks for the explanation

You are welcome