Buyer force chargeback

[ZZreroll.com]

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https://www.epicnpc.com/threads/zzreroll-com-fresh-starter-3-15-ssr-15000-gems-instant-delivery.2355679/#post-9322086

Feedback from a scammer/force chargeback.
Buyer bought a product , we promise to deliver in 24 hours or else unconditionally full refund upon request.
Buyer agreed to the terms before paying.
Upon 24 hours, buyer did not ask for a refund and proceed to REMIND US for his order, via chat discord + email.
We delivered the product immediately after he notifying us. Buyer then force a reversal and told us it is untouched, he never login the account, we agreed to his request
After all these, we still go out our way and agreed to reverse but THE MAIN ISSUE IS BUYER CAUGHT LYING and SCAMMING US.
Upon checking, we found buyer lying as he ALREADY LOGGED INTO the account and PLAY, we refuse to reverse and stick to our own agreement (24 hours uncondition full refund upon requested or else once delivered, it is final) as we are unhappy the buyer was caught lying to us. How can you take the account and play if you have full intention to request a refund?

In this circumstance, is it valid that someone asking the seller to deliver the account after the promised delivery period instead of a refund that is being guaranteed. Then login and play the account and dont like the account afterwards and then lied to the seller stating that he never log in and ask for a refund. If you really do not want the order, why dont you request a refund once 24 hours? Why logged in to play the account then claim not logged in and only seek refund on that time?

There isnt even a deal when buyer got the account and got the money.
Although feedback should not be allowed to exchange when there is no deal. Not sure in this case the victim that lost both the account and money could perhaps have it left?

 

[ZZreroll.com]

@Barry78

 

[EpicNPC Mod]

The feedback will remain, TG was not used and a sale was completed. Both parties will need to resolve the issue mutually.

• Feedback will only be reviewed if Trade Guardian was used. Any Trade Guardian service.
• If Trade Guardian was not used, we will ask for proof of transaction. This means showing a transaction started, either payment, service or item was sent.
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