ArenaRating.eu refuses to refund a 160€ service they did not provide.

[Khelidon]

Information
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Date that scamming took place: 03/11/2011
Method of Contact Used: MSN
Instant Messenger ID of scammer: [email protected]
Your Instant Messenger ID: [email protected]
MMOBAY Account of Scammer: ArenaRating.eu
Other information:


Scam Information
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What was scammed?: An Arena Boost package for 160€. There were some misunderstanding in the deal (most from my part but I wasn't told the destination server was German which is quite a big deal for me). Then the seller refused to refund it although the order had never been started
Link of trade thread:
Approximate value of scammed property: $220.00 USD

Was a middleman used?: No
If yes, who?:
Describe how you were scammed: After I sent arenarating.eu the payment of 160 EUR for a 2200 Rating 3v3 boost I later found that he wanted me to xfer to a German server to stay there for a while even though I can only speak in an English server. After only 1 day since sending the payment I asked for a refund and was denied. I have politely asked 2 more times for a refund, however, with no success. Arenarating.eu is currently scamming me for 160 EUR which I have sent them only a couple of days ago now for services that were not done for me. They are also flat out lieing to customers and especially me as he advertises 100% satisfaction guarantee on his front page.

Proof
Proof You MUST provide proof or your claim will not be valid!
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Chat Logs:

Sisyphe . dit
I'm back
I'm really sorry but after really thinking about it I don't want to keep on my order
It's jsut really too restrictive for me and I won't be able to take full benefit of it
I really hope I can get my money back
So i'll ask one last time for a refund, please let me know when you get back if we can arrange this
Thank you
Still not back ?

Phil - dit
hey

Sisyphe . dit
Hey back Phil
Did you get my messages ?

Phil - dit
as I said, we didnt do anything wrong

Sisyphe . dit
I know you didnt, but it's only been two days since order and I wont xfer to a german server
I always thought it was an English server I should have asked

Phil - dit
if you wouldnt have paid or told us that we should guarantee you 2 teammates this would have never happened

Sisyphe . dit
Anyway you didnt provide any service and I just want a refund
there is a 100% satified guarentee on your website
So I'm just going to ask one last time
Could you please refun my unprocessed order please ?

Phil - dit
it has already been processed with the organisation
I let you AND the 2 people there pay and order because you told me I should give you that spot

Sisyphe . dit
Could I just have a firm "Yes" or "No" please ? I know the situation and said I was sorry about it.

Phil - dit
the other people wouldnt be able to get 2200 rating without you
you havent even explained, why german realm would be a trouble
because it has none
I even organised that the other teammates there would play with you for the weekly point cap for free
so you can stay there until you have everything you need (including offhand) and dont have to find teammates
They even cover your transfer cost, the 2x 20 €

Sisyphe . dit
Listen I'm again very sorry, I understand everything you're saying
But still I would have to xfer back , I can't stay on a German server, and won't have benefit for the rating, although the other two people will ( there is a reason why they don't want to tranfer on my server, I have the same reasons)

Phil - dit
You WILL have all benefits
The transaction on paypal says:
By payment, you signify understanding and acceptance with the following. This is payment for virtual goods and is nonrefundable and not protected by paypal's buyer protection policies. By payment, you acknowledge receipt of goods and satisfaction. You waive right to dispute payment on grounds of receipt, quality, description or any other reason.

Sisyphe . dit
I won't be able to keep the rating on my server, I'll jsut be able to get the wezapons which will already take 2 weaks on a server where I can't talk to anyone
Listen Phil I know I won't have any way to force you to refund me

Phil - dit
There is a reason why its not refundable, because other people are involved

Sisyphe . dit
I'm sorry for this
Ok so it's a "no" then ?

Phil - dit
Why did you pay? I sent you the contract, the terms of service, the paypal invoice and everything
We had over 100 customers migrating to other realms in order to get the service done
there hasn't ever been a problem
you didn't even gave us a chance

Sisyphe . dit
Listen could you just please stop making me fell more bad than you have to ? I made a mistake, I clrealy understand that, now I just want to know if you are willing to refund
Ok well I guess this is it
I'm sorry but I jsut can't keep on the deal

Phil - dit
09.03.2011 22:57:19 Sisyphe Phil - Would it be possible to prepare the team from now on so that when i xfer in 3 days, the pl can be start immediately ?
09.03.2011 23:02:17 Phil - Sisyphe yeah
09.03.2011 23:02:20 Phil - Sisyphe it is already prepared
09.03.2011 23:02:24 Sisyphe Phil - thanks
09.03.2011 23:02:28 Sisyphe Phil - hat's perfect
you told me to prepare the team

Sisyphe . dit
I know !
I made a msitake
How many times do I have to tell you
I'm sorry
Now I understand you jsute don't want to aknowledge that and make a refund for a service that has not been done
Well have a nice day then
Byebye

Phil - dit
I would easily do that, if you would be the only person involved
say a powerlvling order
but 2 other people paid and got prepared because you told me that I should do that

Sisyphe . dit
Well thes people could wait for another person or I guess you could refund them, actually no work has been done

Phil - dit
I'm offering you everything to make the order as convenient as possible

Sisyphe . dit
yeah I know
I won't make you loose anymore time and I dont have time to loose either
I'm very sorry we could not get to an arrgement

Phil - dit
xfire stream, opportunity to play games yourself to buy everything, transfer back as soon as possible etc

Phil - dit
you never made it a requirement that a german realm isnt suitable for your order. if I would have known that right from the start, it would have never got that far that 2 other customers are involved now and waiting for that rating to be done

which is the only reason why i cant refund, because I might need the money to pay them for not being able to provide a service which was agreed on a contract from both sides
after you ordered, I told them that I can boost them with you migrating, they got a contract and signed it. If they dont get now what they ordered, I'm in trouble
and what are you going to do now?

Sisyphe . dit
I'm jsut going to end this conversation, I'm pretty tired from this.
You explained me chy you would ne refund me and I thank you for the time you took to explain me
I have to go, I need some rest
Good luck with your business

Imageshack - screenr.png
Other proof:

 

[polackpl]

Hope everything gets worked out, Arenarating (from what I've heard) is one of the best sites for Viscious gladiator gearing and whatnot

 

[SpecializedMMO]

Hope everything gets worked out, Arenarating (from what I've heard) is one of the best sites for Viscious gladiator gearing and whatnot

hi, yes we are.

I know I'm not suppose to post on any scammer threads but I've been trying to contact Mike for days now to make this clear:

ARENARATING.COM is NOT affiliated with ARENARATING.EU

I've had conversations with the owner of arenarating.eu but he has refused to change the name.

 

[EpicNPC]

The thread (http://vbforums.mmobay.net/professi...ces-|-2900-player-|-100%-success-rate-10.html) is clearly marked EU, so you should have known it was going to be on a EU server.

ArenaRating.eu owns you a refund, but he can take out a percentage since you canceled and caused him issues with other customers. The cancelation cost can be either what he had in the contract or 15% max if there was nothing stated.

Ill remove the neg feedback once a partial refund has been issued.

 

[Khelidon]

As I already said, I did mistakes and am conscious of that. What you propose seems fair to me, I'll be waiting for arenarating.eu to issue a partial refund and let you know. Thank you !

---------- Post added 03-13-2011 at 01:52 PM ----------

I just talked with the owner on MSN and he has been really understanding. A full refund has just been issued so I would like my negative feedback to be removed. Thanks you for your help in this matter.

 

[EpicNPC]

this has been resolved. The neg feeback has been removed.