- Dispute Against
- Sashmore45
Information
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Purchase Date: 9/5/22
Date the problem began: 9/17/22
Method of Contact Used (chat program): epicnpc chat
Instant Messenger username of the person you're accusing: @Sashmore45
Your Instant Messenger ID: Tsukin0se
Other information:
Seller hasn't been online in days and I'm only one of 3 accounts they've sold that have been recovered. I do not want the account back (I know they're most likely lying about reaching out too hoyoverse support aswell) I just want a refund from the seller.
DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/endgame
40-5-ganyu-amos-eula-song-yoimiyac1-thundering-170.2293520/
Approximate value of property: $170.00 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? @Angel
What is the dispute about?
Account was recovered within 2 weeks, messaged seller and was given a dry response.
Other details / notes:
They also claimed they'd have too contact hoyoverse support for me? Never questioned my statement either, just believed it because they knew it was gonna happen they gave themself away with that. Also they can very easily lie about having reached out too hoyoverse support, also what would they even reach out with? The recovery information that should've given to ME? I don't want the account back(even if I could I still don't want it) I just want a refund.
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username): Payment Screenshots (make sure the accused email is visible): Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Can't open a support ticket because I was never provided any recovery info, I've also since linked the email that was associated with the account too another genshin account. The seller's evasiveness is pretty damning though in my opinion.
Did the seller say he's the original owner? No
What account information did the seller provide you at the time of sale? (ID, SQA, etc) They only provided the trade guardian log info. They never gave me any recovery info or receipts if they even have any.
How long did you have the account before it was recalled? I only logged into it once on the day I bought it and didn't log in again till the 17th.
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
######################
Purchase Date: 9/5/22
Date the problem began: 9/17/22
Method of Contact Used (chat program): epicnpc chat
Instant Messenger username of the person you're accusing: @Sashmore45
Your Instant Messenger ID: Tsukin0se
Other information:
Seller hasn't been online in days and I'm only one of 3 accounts they've sold that have been recovered. I do not want the account back (I know they're most likely lying about reaching out too hoyoverse support aswell) I just want a refund from the seller.
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/endgame
40-5-ganyu-amos-eula-song-yoimiyac1-thundering-170.2293520/Approximate value of property: $170.00 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? @Angel
What is the dispute about?
Account was recovered within 2 weeks, messaged seller and was given a dry response.
Other details / notes:
They also claimed they'd have too contact hoyoverse support for me? Never questioned my statement either, just believed it because they knew it was gonna happen they gave themself away with that. Also they can very easily lie about having reached out too hoyoverse support, also what would they even reach out with? The recovery information that should've given to ME? I don't want the account back(even if I could I still don't want it) I just want a refund.
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username): Payment Screenshots (make sure the accused email is visible): Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Can't open a support ticket because I was never provided any recovery info, I've also since linked the email that was associated with the account too another genshin account. The seller's evasiveness is pretty damning though in my opinion.
Did the seller say he's the original owner? No
What account information did the seller provide you at the time of sale? (ID, SQA, etc) They only provided the trade guardian log info. They never gave me any recovery info or receipts if they even have any.
How long did you have the account before it was recalled? I only logged into it once on the day I bought it and didn't log in again till the 17th.
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
