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account reclaimed by seller or someone else

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Dispute Type
Scam Accusation
Country
United Kingdom
Multiple Accounts
0
Dispute Against
Sashmore45
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
Information
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Purchase Date: 13th Aug 2022
Date the problem began: 21TH SEP 2022
Method of Contact Used (chat program): EPICNPC and discord
Instant Messenger username of the person you're accusing: Sashmore#8932
Your Instant Messenger ID: Melody#8017

Other information:


DISPUTE Information
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Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/endgame🔥38-5-itto-stonethresher-zhongli-homa-ganyu-amos-ayaka-mi-300.2293551/
Approximate value of property: €272.00 EUR
Was Trade Guardian used? yes
If yes, what is the Trade Guardian ID? @Angel

What is the dispute about? The account was reclaimed and I no longer have access, both my email address and mobile number were changed.

Other details / notes: I would like to receive a refund, either him or the orignal account holder reclaimed the account back.


Proof
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You MUST provide proof or your claim will not be valid!

Chat Log Screenshots (make sure username is visible, not display username): 9654231.png 111.png 222.png 333.png
Payment Screenshots (make sure the accused email is visible): 123456.png
Other proof: Here is the link for the transcation through Middleman on Epicnpc


Account Recalls
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Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.

Did the seller say he's the original owner? (provide proof) Never asked.
What account information did the seller provide you at the time of sale? username and password
How long did you have the account before it was recalled? 38 days
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)


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If you are not involved, please do not post in the thread.

Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
 
Last edited:
WARNING! Off-site contact information posted. Most scams occur off-site. Please contact members directly via EpicNPC chat. We do not investigate disputes if you communicate off-site.
Left a message on discord to him, but no response yet
I contacted Mihoyo and fill the form, but I don't if I can take back the account as I don't know some infomation Mihoyo asked
 
Received a reply from mihoyo, my claim was unsuccessed. Here is a screenshot and googled translation.

Hello dear players,

Notice that we cannot safely notify you that we cannot pass your apology notice because we cannot identify you, your identity is "HoYoverse" (track number: 1916688). account service.

You may submit your application again, please provide complete and accurate information.

Thank you for your understanding and support, and wish you a happy life.
HoYoverse CS Team
 

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