Information
######################
Dispute Date: October 28, 2013
Method of Contact Used: Skype & Website chat feature
Instant Messenger username of the person you're accusing: "reillylowerping" & "crownmeemperor"
EpicNPC username of the person you're accusing: Toonbay
Your Instant Messenger ID: stradivari_skype
Other information:
DISPUTE Information
######################
What is the dispute about? Failed battle.net name change and promised refund
Link of transaction thread: -
Approximate value of property: The battle.net name change was $299.99.
Was a middleman used? No.
If yes, who? N/A.
Provide information about the dispute and what lead to it: After speaking with an individual on their live chat feature, I purchased a battle.net name change from Toonbay on August 7th, 2013. I submitted the requested information via email an August 9th and waited two weeks with no reply. After multiple visits to their website, I was finally able to reach someone through live chat who managed to get ahold of Jeremiah. He added my Skype on August 21st, and we spoke about the name change over the course of the following two weeks. I asked to be refunded, but was told at the time that Toonbay did not offer refunds. The battle.net name change was finally attempted on September 5th, and I was promptly notified by email that the account had been locked. I contacted Jeremiah and was told that this had "never happened before once." Once it became clear that nothing could be done to unlock the account, Jeremiah offered me a refund (Wednesday, Sept 25) and told me that he would contact Reilly. When I checked in with him two days later, Reilly had not been contacted. He set up a group chat between the three of us, but Reilly did not join. After visiting the site, I finally reached Reilly via webchat and was able to add him to Skype. We spoke briefly on September 28th, and I was told I would be updated the following day. I wasn't. After over a week of no contact, he replied on October 8th that he was "bout to call paypal". I waited. And waited. On October 22nd, I contacted Epicnpc and was advised on October 23rd to open a dispute if I had not been refunded in 48 hours. Reilly did reply to me after I notified him of this, but I find it nearly impossible to believe anything they say at this point. I am ready to have some closure after dealing with this nonsense for over two months.
Other details / notes: Not only am I out the $299.99 I paid for a failed name change, I have essentially paid someone to lose my 7-year-old account in the process. All I am asking is that my $299.99 be refunded, but apparently, up to this point, that has been too much to ask.
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Logs: See Skype SS below.
Pictures/Screenshots: I have attached the entirety of our 2+ month-long Skype conversation. My only regret is not having screened the live chat sessions as well. That, and ever purchasing anything from Toonbay in the first place.
Jeremiah (emp) Skype conversation:
Reilly Skype conversation:
Other proof:
Payment confirmation (PayPal):
Additional Information
######################
Did you do any background searching before the transaction? Some; Toonbay appeared to be reputable.
Have you traded with this person before? No, and I do not plan to ever again.
Approximately how many transactions have you done on EpicNPC?
I did not want to have to spend the time and energy to open a dispute, but I have no faith in anything being done for me if I do not do so. I am ready for this to be done with. 2-3
######################
Dispute Date: October 28, 2013
Method of Contact Used: Skype & Website chat feature
Instant Messenger username of the person you're accusing: "reillylowerping" & "crownmeemperor"
EpicNPC username of the person you're accusing: Toonbay
Your Instant Messenger ID: stradivari_skype
Other information:
DISPUTE Information
######################
What is the dispute about? Failed battle.net name change and promised refund
Link of transaction thread: -
Approximate value of property: The battle.net name change was $299.99.
Was a middleman used? No.
If yes, who? N/A.
Provide information about the dispute and what lead to it: After speaking with an individual on their live chat feature, I purchased a battle.net name change from Toonbay on August 7th, 2013. I submitted the requested information via email an August 9th and waited two weeks with no reply. After multiple visits to their website, I was finally able to reach someone through live chat who managed to get ahold of Jeremiah. He added my Skype on August 21st, and we spoke about the name change over the course of the following two weeks. I asked to be refunded, but was told at the time that Toonbay did not offer refunds. The battle.net name change was finally attempted on September 5th, and I was promptly notified by email that the account had been locked. I contacted Jeremiah and was told that this had "never happened before once." Once it became clear that nothing could be done to unlock the account, Jeremiah offered me a refund (Wednesday, Sept 25) and told me that he would contact Reilly. When I checked in with him two days later, Reilly had not been contacted. He set up a group chat between the three of us, but Reilly did not join. After visiting the site, I finally reached Reilly via webchat and was able to add him to Skype. We spoke briefly on September 28th, and I was told I would be updated the following day. I wasn't. After over a week of no contact, he replied on October 8th that he was "bout to call paypal". I waited. And waited. On October 22nd, I contacted Epicnpc and was advised on October 23rd to open a dispute if I had not been refunded in 48 hours. Reilly did reply to me after I notified him of this, but I find it nearly impossible to believe anything they say at this point. I am ready to have some closure after dealing with this nonsense for over two months.
Other details / notes: Not only am I out the $299.99 I paid for a failed name change, I have essentially paid someone to lose my 7-year-old account in the process. All I am asking is that my $299.99 be refunded, but apparently, up to this point, that has been too much to ask.
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Logs: See Skype SS below.
Pictures/Screenshots: I have attached the entirety of our 2+ month-long Skype conversation. My only regret is not having screened the live chat sessions as well. That, and ever purchasing anything from Toonbay in the first place.
Jeremiah (emp) Skype conversation:
Reilly Skype conversation:
Other proof:
Payment confirmation (PayPal):
Additional Information
######################
Did you do any background searching before the transaction? Some; Toonbay appeared to be reputable.
Have you traded with this person before? No, and I do not plan to ever again.
Approximately how many transactions have you done on EpicNPC?
I did not want to have to spend the time and energy to open a dispute, but I have no faith in anything being done for me if I do not do so. I am ready for this to be done with. 2-3
