- Dispute Against
- zbruin86
Information
######################
Purchase Date: March 21, 2022
Date the problem began: April 4, 2022
Method of Contact Used (chat program): epicNPC
Instant Messenger username of the person you're accusing: [not the display name, must be real username]
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/high-end-account-multiple-masteries-and-rema.2183366/
Approximate value of property: $1,000.00 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? useed
What is the dispute about?
I puchased FFxi account and changed all logon/accout information and also set up Software Token to avoid a risk of hacking.
Suddenly, I cannot logon both game and the account management portal on SquareEnix website on April 4, 2022.
At the same time, I received a norification email from SquareEnix to inform account information change though I did not change anything since the day I bought the account.
Even software token was removed and According to SQ policy only the OO can request the removal with showing OO's ID such as Driver license and passport.
I contacted the seller several times to contact SQ to recover the account but he never replied back to me about it despite the fact that he logs in EpicNPC almost everyday.
Other details / notes:
It is obvious that the seller (the OO), contacted SQ to recover the account after he sold it to me.
I tried to contact SQ but they do not speak to anyone who cannot show the detailed OO's information with ID.
https://support.na.square-enix.com/faqarticle.php?kid=12862&ret=main&id=496&la=1&pv=20
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof)
What account information did the seller provide you at the time of sale? (ID, SQA, etc)
How long did you have the account before it was recalled?
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
######################
Purchase Date: March 21, 2022
Date the problem began: April 4, 2022
Method of Contact Used (chat program): epicNPC
Instant Messenger username of the person you're accusing: [not the display name, must be real username]
Your Instant Messenger ID:
Other information:
DISPUTE Information
######################
Link of transaction thread (URL, Epicnpc thread): https://www.epicnpc.com/threads/high-end-account-multiple-masteries-and-rema.2183366/
Approximate value of property: $1,000.00 USD
Was Trade Guardian used? Yes
If yes, what is the Trade Guardian ID? useed
What is the dispute about?
I puchased FFxi account and changed all logon/accout information and also set up Software Token to avoid a risk of hacking.
Suddenly, I cannot logon both game and the account management portal on SquareEnix website on April 4, 2022.
At the same time, I received a norification email from SquareEnix to inform account information change though I did not change anything since the day I bought the account.
Even software token was removed and According to SQ policy only the OO can request the removal with showing OO's ID such as Driver license and passport.
I contacted the seller several times to contact SQ to recover the account but he never replied back to me about it despite the fact that he logs in EpicNPC almost everyday.
Other details / notes:
It is obvious that the seller (the OO), contacted SQ to recover the account after he sold it to me.
I tried to contact SQ but they do not speak to anyone who cannot show the detailed OO's information with ID.
https://support.na.square-enix.com/faqarticle.php?kid=12862&ret=main&id=496&la=1&pv=20
Proof
######################
You MUST provide proof or your claim will not be valid!
Chat Log Screenshots (make sure username is visible, not display username):
Payment Screenshots (make sure the accused email is visible):
Other proof:
Account Recalls
######################
Most account recalls have little proof. To get more evidence, please open a support ticket to attempt to recover the account BEFORE opening a dispute thread.
Did the seller say he's the original owner? (provide proof)
What account information did the seller provide you at the time of sale? (ID, SQA, etc)
How long did you have the account before it was recalled?
If you have a support ticket about this recall, please post screenshots of it.
(you can use the HIDE tag so the images are not publicly available to everyone)
-------------------------------------------------------------------------------------------------------
If you are not involved, please do not post in the thread.
Here you can find information about our Dispute rules and how we investigate disputes.
https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES
