The buyer has agreed to change the feedback to 4 star

[GenshinAccount.com]

The buyer has agreed to change the feedback to 4 star

@silent270

 

[silent270]

Yes agreed. I want it removed permanently if possible, but apparently no other way than this.

 

[GenshinAccount.com]

@EpicNPC

 

[EpicNPC CM]

Its been changed to resolved

 

[EpicNPC]

Its been changed back to neutral. This is the 3rd request in 24 hrs to change negative feedback to 4 star. We will be denying all such requests for the next 90 days for you. All neg can only be changed to neutral during this time.

 

[GenshinAccount.com]

@EpicNPC

Its been changed back to neutral. This is the 3rd request in 24 hrs to change negative feedback to 4 star. We will be denying all such requests for the next 90 days for you. All neg can only be changed to neutral during this time.

At the time buyer left the negative feedback there has absolutely no deal with the buyer.

 

[GenshinAccount.com]

Its been changed back to neutral. This is the 3rd request in 24 hrs to change negative feedback to 4 star. We will be denying all such requests for the next 90 days for you. All neg can only be changed to neutral during this time.

The feedback system is kinda unfair to sellers because buyers can leave feedback before they even place the order, also the feedback the buyer left was not validated at all. I had many buyers left me feedback before the order was even delivered.

 

[EpicNPC]

I'm sorry, something is going on if in 24 hrs you received 3 negative feedback. You do not deserve them all changed to 4 star.

As stated, for the next 90 days, we will only change to neutral even if the buyer requests 4 star.

 

[GenshinAccount.com]

WARNING! Off-site contact information posted. We do not investigate disputes if you communicate off-site.

I'm sorry, something is going on if in 24 hrs you received 3 negative feedback. You do not deserve them all changed to 4 star.

As stated, for the next 90 days, we will only change to neutral even if the buyer requests 4 star.

I understand the point you made, I truly apologize for the inconvenience I have made over the past 24 hours. I just think this could be a case-to-case situation.

1. First negative feedback was received due to my own mistake, I sent the buyer the wrong products, but I have resolved and satisfied the buyer. Since we couldn't remove the feedback I asked the buyer to change it to 4 stars.

2. Second negative feedback was really a scam by the buyer. The code I sent to the buyer was tested before being delivered. The buyer only has one negative feedback on the profile related to previous fraudulent transactions. Nevertheless, I still offered the buyer a brand new account to keep him satisfied.

3. Third negative feedback was left without a transaction, was from a potential buyer. The potential buyer consulted with me through discord regarding one of the combo and left me negative feedback because I was not responding quickly enough (We have time conflicts.) Later I have satisfied the potential buyer with a huge discount.

I totally agree that I have hit the jackpot with receiving 3 negative feedback within 24 hours. The last time I asked to removed/change feedback was back on October 4 of 2020. I think the third negative feedback deserves to be removed, because “Feedback can only be given if a sale has begun. This means either payment was made or the item was given.”

 

[EpicNPC]

Sorry, the original decision will remain.

 

[GenshinAccount.com]

Sorry, the original decision will remain.

The third negative feedback was left with no sales. This is aligned with the first rule for the feedback system right? So this feedback should have been removed as no sale took place.