Seller gave wrong infromation about account and didnt give money back

[ColdGold]

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DISPUTE Information
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Link to thread (URL, Epicnpc thread): https://www.epicnpc.com/members/betze.89204/
Approximate value of item/service: 550 USD
Date the problem began: Nov 29 2023
Show proof of payment (screenshot): https://imgur.com/a/EPl1Bqr

Describe the problem: we talked with this seller about WoW char and then he cotacted me again in 4-5 days about WoW cahrs and asked add in discord. We agree on deal regards one of his offer and he said that account on EU countrey with EUR currency (asked it because it was important for me). I sent money after his confrimation and next day we start the deal, I entred on account and saw that this accountb have russia Federation country. This product dont interesting for me and i asked cancel deal and refund. He wont to give moneyback and in this way im trying to ask help from EpicNpc support.

There are SCREENSHOTS of chat with him:
https://imgur.com/a/IDognF0

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https://www.epicnpc.com/threads/90442-Dispute-FORUM-RULES

 

[EpicNPC CM]

EpicNPC does NOT investigate disputes unless Trade Guardian was used. Instead we will conduct a review of the accused member's account. Please give the user a negative feedback instead.