problems while trying to upgrade

[Rohirrim]

It asks for an pic of ID, I upload it and click continue, then I get an error
No file appears to have been uploaded.

how to fix that?

 

[doomedtofail]

Have you tried a different browser? what browser are you getting error on?

 

[Rohirrim]

Have you tried a different browser? what browser are you getting error on?

Chrome, I can try a different browser

 

[Rohirrim]

Nope, changing browsers doesn't fix

 

[Angel]

Try to change the image format. If you tried with JPG change on PNG or opposite

 

[Rohirrim]

Try to change the image format. If you tried with JPG change on PNG or opposite

I'm going to try that out right now!

 

[Rohirrim]

Try to change the image format. If you tried with JPG change on PNG or opposite

Tried and same result

https://gyazo.com/ac991199946870ffa3f5988633d42272

 

[JzVolt]

Try to reduce your image file size to below 1500kb

 

[Rohirrim]

Try to reduce your image file size to below 1500kb

ooohhh, mine are always bigger, let me try that!!

 

[Rohirrim]

Try to reduce your image file size to below 1500kb

this did the trick, tyvm!