Payment completed but haven't received credits

[Louiss]

 

[Noctaris]

EpicNPC hasn't confirmed your payment yet. Might have to wait up to 24h - 48h

 

[Louiss]

EpicNPC hasn't confirmed your payment yet. Might have to wait up to 24h - 48h

My wallet was charged $25

 

[EpicNPC]

Click the "Check payment" button for an update if it hasn't updated. You can do that in your wallet by opening the invoice.

 

[Louiss]

Click the "Check payment" button for an update if it hasn't updated. You can do that in your wallet by opening the invoice.

The payment has already been confirmed. My wallet balance has been deducted. Can you check your wallet? The payment was already sent from my side

 

[Louiss]

I clicked "Check payment" and got this notification:

 

[EpicNPC]

I apologize. We have identified the issue, but are not sure why it occurred. We need to trigger the payment in the system, otherwise adding it manually to your account would result in double the amount once the fix is made.

It should be fixed within 24 hrs, sorry.